Customer reviews from Nespresso USA
Nespresso - VertuoPlus Deluxe by Breville - Titan
Average customer rating
4.6
(6,688 Reviews)
Rating breakdown 6,688 reviews
5 Stars
5,259
4 Stars
721
3 Stars
208
2 Stars
153
1 Star
347
87%of customers recommend this product.
(
3,334 out of
3,852)
Customer Reviews for Nespresso - VertuoPlus Deluxe by Breville - Titan
Customer Rating
5
Reviewed
on June 19, 2025
Posted by: 1
from Md
[This review was collected as part of a promotion.] The machine works great. I like the free sample option and discount on the first order.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
2
Great coffee but....
on July 6, 2025
Posted by: Pp2
from Milwaukee
Makes great coffee but rotating pod spinner gets stuck, really stuck between cups! Have to take a towel and manually turn it until it loosens, then it can be used again. Again, coffee is fantastic, but machine is a really pain. Originally went thru all the flush and error codes with online help, but now we just use a towel, open the lid and reach in and manually get it to turn. Not easy, but works.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha, Customer Service, July 7, 2025
Thank you for your review. We’re dismayed to learn that your Vertuo Next is not meeting your expectations. We’ve arranged a callback to the number on file from a member of our Machine Experts who will be better able to assist you. Callbacks can occur within 24-48 hours. We recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Vertuo Next machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Reliable machine - original
on July 27, 2025
Posted by: Anonymous
from Dallas TX
I have had my Vertuo original for 10 years and love it. We are getting to the point where we need to replace it or replace the ball barring. I would highly recommend the original for longevity.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
3
Disappointed
on September 1, 2025
Posted by: Arnz
from Mishawaka, Indiana
My daughter gave me this machine a year ago in August for my birthday and I had loved it because it had never failed me at all until this week - a little over a year only and it stopped drawing water from the reservoir. So disappointed. I have never any other kind of water except reverse osmosis water but a friend has suggested that i try to poke around the lines to see if something might have lodged in it - maybe I will - when I’m done recuperating from surgery. In the meantime - I am craving coffee.
I would recommend this to a friend!
Response from Nespresso USABy Chloe H., Customer Service, September 2, 2025
Thank you for your review, Arnz. We're always here to help as all Nespresso machines are covered by at least a one-year warranty and a lifetime of comprehensive troubleshooting. Please call us at 800-562-1465 to speak with a machine expert where we are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Beautiful new machine
on September 6, 2025
Posted by: CoffeeSnob
from Seattle, WA
[This review was collected as part of a promotion.] I love Nespresso for my home so I decided to purchase one for the reception area of my spa. I love the white option because it's sleek and matches my studio colors.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Just coffee
on December 7, 2025
Posted by: Luv coffee
from Los Angeles
[This review was collected as part of a promotion.] Second machine, 1st broke, there is nothing better than a cup of nespresso, with its rich crema on top. Perfect coffee
Written by a customer while visiting Nespresso USA
Customer Rating
5
100% Worth It!
on December 16, 2025
Posted by: Kpoe
from Chandler, Arizona
[This review was collected as part of a promotion.] I am a Nespresso supporter since 2017. I have a cup everyday over ice. It is one of my favorite times of my day.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Disappointing machine, way too noisy
on December 17, 2025
Posted by: Jacques77
from Los Angeles, California
[This review was collected as part of a promotion.] We bought this machine thinking it would be more sophisticated because it’s a newer model and we liked the design but had to return it because of the terrible noise it made and the poor mechanical functionality. The return process was easy although we are still waiting for our payment adjustment. We also have ordered and received a new vertus plus deluxe and we love it.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katy R., December 18, 2025
Thank you for your review, Jacques!
Written by a customer while visiting Nespresso USA