Customer reviews from Nespresso USA
Nespresso - VertuoPlus Deluxe by Breville - Titan
Average customer rating
4.5
(4,826 Reviews)
Rating breakdown 4,826 reviews
5 Stars
3,755
4 Stars
476
3 Stars
140
2 Stars
131
1 Star
324
86%of customers recommend this product.
(
2,975 out of
3,448)
Customer Reviews for Nespresso - VertuoPlus Deluxe by Breville - Titan
Customer Rating
1
Dented Machines!!!!!
on January 25, 2022
Posted by: Olivia
from Kansas city
Each machine i have received is dented……for how expensive these are that is not ok. I got a machine for Christmas it came dented. I got sent a replacement machine it came dented too??? What’s the deal
No, I would not recommend this to a friend.
Response from Nespresso USABy Tara B, Customer Service, January 27, 2022
Thank you for your review, Olivia. We understand your frustration regarding the featured defect you’ve noticed on your VertuoPlus machine. Your VertuoPlus machine comes with a one-year warranty and a lifetime of troubleshooting, via our toll-free number 800-562-1465. We’re available 24 hours a day and 7 days a week. We recommend calling in to speak with a Machine Expert at a time that is convenient for you, they may be able to offer some other options that work for you. We look forward to speaking with you soon.
Written by a customer while visiting Nespresso USA
Customer Rating
5
OBSESSED
on October 3, 2022
Posted by: Serena
from Chicago, IL
[This review was collected as part of a promotion.] I have been wanting this ever since my friend introduced it to me a year ago, except I already had another coffee machine so I didn't feel the need to buy this one too. After moving out, I decided to leave my it behind and buy this for my new apartment. Don't get me wrong, I loved my my old coffee machine, but this machine is SUPERIOR compared to all the rest. Not only can I make single or double shots of espresso, but I can also make so many quality, flavorful coffees. Not to mention, the look of it is so sleek and it is crazy easy to use. For all you Starbucks addicts and coffee fiends, BUY THIS. And if you are wary about the price, don't worry, I was too, but I promise you won't regret it! It was most definitely money well spent! In addition, I also got the aerrocino. Although it is not totally necessary, if you like to Starbucks cold foam in your drinks, the aerrocino is exactly what you need! And it is also ridiculously easy to use.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Reliable, delicious elevated coffee experience
on November 10, 2022
Posted by: MelanieDC
from Washington, DC
We bought this machine about 1 year ago and have used it nearly every day since with perfect, delicious coffee! Previously, we had an Original line with a milk frother and absolutely loved it. Then we decided when family comes over we should have some thing that makes a full cup of coffee for them and turns out that we absolutely love the 7.7 ounce cup and flavors. Had been thinking about upgrading to the VirtuoNext so we can make a carafe of coffee with the pour over option only available in that model. After reading reviews for the Virtuo Next, we will DEFINITELY be sticking with our reliable, perfect as it is VertouPlus until Nespresso works out the kinks in the Next model. Only draw-back on the Plus is the descaling process is WAY more complicated than the Original Line and sometime goes haywire where I’ve had to be on the phone for an hour, re-taking the machine through the whole process so it doesn’t keep thinking its needs to be cleaned again!!! But still, worth a bit of a headache every few month as or so for amazing coffe at variety of sizes. Just thought I’d share for anyone out there comparing.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Do not buy
on March 26, 2024
Posted by: Not good
Don’t buy the Vertuo next. This machine has issues. I have it since 1.5 years and it does not brew coffee anymore unless I run a cleaning round and clean the barcode. It is a well known issue apparently and Nespresso does not help at all with replacing it.
No, I would not recommend this to a friend.
Response from Nespresso USABy Jason, Customer Service, March 28, 2024
Thank you for your review, and your honest feedback is appreciated. All of our machines come with at least a one-year warranty and a lifetime of troubleshooting support. We will be sure to note your review to our product team for quality purposes.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Great…until it isn’t
on April 26, 2024
Posted by: Useless
from Solana beach, California
Loved my machine…until it started dying. Mine started leaking and stopped brewing properly and I tried descaling it at around 10 month hoping that would work…it did. For about another two month. Meaning just enough for the warranty to expire. Now I’m out of a machine, no coffee in the morning and expensive Nespresso pods. Very disappointed.
No, I would not recommend this to a friend.
Response from Nespresso USABy Kena, Customer Service, April 27, 2024
Thank you for your review. We’re dismayed to learn that your Vertuo Next isn’t working as expected and appreciate the opportunity to assist you. Please kindly be advised that your machine comes with a one-year warranty, and lifetime troubleshooting service. For replacement or repair assistance with your Vertuo Next, please do not hesitate to contact us through our toll-free number, 800-562-1465. We are confident that we'll be able to come to a satisfactory resolution.
Written by a customer while visiting Nespresso USA
Customer Rating
3
Leaking.
on August 4, 2024
Posted by: Cupa Joe
from NC
I've had this machine for about a year and a half. It started leaking slightly from the seam about a year ago. It was small at first, but the leak has just progressively gotten worse. I don't know what to do about it. I like my machine, but I don't know what else to do at this point.
No, I would not recommend this to a friend.
Response from Nespresso USABy Christine G., Customer Service, August 5, 2024
Thank you for your review. We share your disappointment that you've experienced issue with your Nespresso machine. We are happy to assist you with prompt and comprehensive troubleshooting support at 800-562-1465. We are available 24 hours a day, seven days a week, so you may call anytime at your earliest convenience. A Machine Specialist can troubleshoot with you to determine the issue and provide you with the best resolution, as well as set up your machine for repair if that is deemed necessary. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
2
Wish it lasted longer
on August 31, 2024
Posted by: itsjustmady
from Austin, TX
I have absolutely LOVED my Vertuo plus the past 2 years. I never had any issues with it. Until recently I did a descaling cycle with the Nespresso descaling kit and ever since then my coffee has tasted burnt. I have also kept up with the descaling cycling and rinsing and never had this issue before. Now after several attempts to rinse, and descale again, my machine only produces burnt coffee. My machine is JUST out the 2 year warranty window so now I am out a Nespresso machine. My heart is broken. I was offered 35 % off another machine but it's a lot of money to shell out when the machine is supposed to last a lot longer than 2 years. Very disappointed :(
No, I would not recommend this to a friend.
Response from Nespresso USABy Aimee C., Customer Service, September 3, 2024
Thank you for your review and honest feedback, Mady. We’re disappointed to learn of your recent experience with our team not meeting your satisfaction when reaching out for troubleshooting assistance for your VertuoPlus. We sincerely apologize for any frustration or inconvenience you may have experienced. We aim to ensure complete customer satisfaction, and we deeply regret when that is not the case. We have documented your experience to your account for review. Please contact us at 1-800-562-1465 if you would like to speak with a supervisor who may be able to assist with additional options. We’re confident that we’ll come to a satisfactory resolution, getting you back to your Nespresso coffee ritual. For your convenience, we are available at our toll-free number 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Bummer of a machine!
on September 11, 2024
Posted by: Mommytoblue
from Rocklin, CA
18 months and it’s a goner. This machine should last longer than that. No matter what I do and what the Nespresso techs do, no one can get this machine working again. Blinks twice red and goes back to yellow/green. Did all the checks and was then told sorry but your machine is never going to work again.
I would recommend this to a friend!
Response from Nespresso USABy Katy R., September 12, 2024
Thank you for your review. We certainly understand your frustration, and hope you know that we're always here to help. If you'd like us to arrange an escalated call, please call us at 800-562-1465 where we are available 24 hours a day, 7 days a week. We look forward to speaking with you and finding a satisfactory solution.
Written by a customer while visiting Nespresso USA