Customer reviews from Nespresso USA
Nespresso - VertuoPlus Deluxe by Breville - Titan
Average customer rating
4.5
(4,828 Reviews)
Rating breakdown 4,828 reviews
5 Stars
3,756
4 Stars
476
3 Stars
140
2 Stars
131
1 Star
325
86%of customers recommend this product.
(
2,976 out of
3,449)
Customer Reviews for Nespresso - VertuoPlus Deluxe by Breville - Titan
Customer Rating
5
Amazing coffee!
on November 17, 2021
Posted by: TestNespresso
from New York, NY
[This review was collected as part of a promotion.] I look forward to waking up every morning and making myself coffee with my Vertuo Plus. The machine is so easy to use, it's not so loud, and it makes consistently amazing coffee and espresso. I love everything about it!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Makes great coffee
on December 2, 2021
Posted by: Lori1234
from Wells, ME
My nana loves having coffee at my house when she visits. This year she's getting her own for Christmas. Its great having options, coffee or espresso!
I would recommend this to a friend!
Response from Nespresso USABy Nisha B, Customer Service , December 3, 2021
Hi Lori1234. Thank you for your review. We are thrilled to learn you are enjoying your Vertuo machine. We recommend running a priming cycle weekly through your machine to assist with keeping the taste, texture, body and aroma in each brew. If you need assistance with your Vertuo machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love the machine but a little annoyed by Nespresso
on December 9, 2021
Posted by: Diana
from Dallas
This is actually my 7th Vertuo machine. I purchased one for home and one for the office, and the rest have been purchased as gifts. My oldest machine goes quite a few years back and is still great. I do wish the welcome gift was attached to each machine purchase rather than each account.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Simply amazing!
on December 9, 2021
Posted by: Beef
from San Francisco
I’ve had a Vertuo system for over six years and it consistently performed well for me. There was a problem with it that could not be resolved (even after spending time troubleshooting with your kind and patient staff!). I replaced it with the Vertuo Plus and I’m impressed with the design and quality, not to mention the resulting fine cuppa every time!!
Thanks Nespresso!!
Thanks Nespresso!!
I would recommend this to a friend!
Response from Nespresso USABy Allison T., Customer Service, December 11, 2021
Thank you for your review. We are happy to see you were able to speak with a machine expert and have this resolved. If you assistance with your VertuoPlus machine in the future, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Absolutely love it!!!
on December 16, 2021
Posted by: Jessica
from PA
I bought this for a gift for myself and I’m so glad I did!’ It makes everything I love and it’s so simple and easy!! Best Purchase ever!
I would recommend this to a friend!
Response from Nespresso USABy Nisha B, Customer Service , December 17, 2021
Hi Jessica. Thank you for your review. We are thrilled to learn you are enjoying your Vertuo machine and bundle. We recommend running a priming cycle weekly through your machine to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Vertuo machine and bundle, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
3
Disappointed
on December 17, 2021
Posted by: sheriza
from Barbados
My machine only lasted 13 months and I am having problems getting a replacement machine at no cost.
No, I would not recommend this to a friend.
Response from Nespresso USABy Customer Service, December 18, 2021
Hello Sheriza, thank you for your review. We are dismayed to learn the VertuoPlus machine has not met your expectations. We recommend running a rinse cycle once a week, to keep the brewing consistent and the coffee tasting as it should. If you ever need assistance with your VertuoPlus machine, please do not hesitate to contact us through our toll-free number 1-800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
3
Great machine
on December 25, 2021
Posted by: Elevy
from Bensenville, IL
The coffee machine is great! I love it more then my Keurig and glad I made the switch. The frother is a different story though which is a pity since the frother is one reason why I made the switch. After a couple of weeks of owning it, I had to go back to the store with the whole bundle to exchange cause the lid to the frother had a crack even though I didn't drop it or put anything on top of it. Then a week later of owning the new frother and being extra extremely careful of it. It got another crack on the lid.
I would recommend this to a friend!
Response from Nespresso USABy Katy R., Customer Service, December 28, 2021
Thank you for your review, Elevy. We're disappointed to hear this, and we'll be happy to help. Our spare parts are available exclusively by calling Nespresso at 800.562.1465. We request that these orders be placed over the phone, to ensure that you’re receiving the correct part, as we have a variety of machine types and models.
Written by a customer while visiting Nespresso USA
Customer Rating
4
First is Still the Best
on December 30, 2021
Posted by: Sherri
from Los Angeles
My old Titan started to get Very loud and decided to replace with a Next. Bad move. After the Next breaking down again (and again…each being replaced by Nespresso in rapid succession), I finally told them I want to go back to this guy. Solid performer. Great company…just make sure this is the model you buy.
I would recommend this to a friend!
Response from Nespresso USABy Nisha B, Customer Service, December 31, 2021
Hi Sherri, thank you for your review. We are thrilled to learn you are enjoying your VertuoLine Machine. We recommend running a priming cycle through your machine once a week to assist with keeping the taste, texture, body and aroma in each brew We also recommend descaling your machine every three months or three hundred capsules, whichever comes first. If you need assistance with your VertuoLine machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA