Customer reviews from Nespresso USA
Nespresso - VertuoPlus Deluxe by Breville - Titan
Average customer rating
4.6
(8,028 Reviews)
Rating breakdown 8,028 reviews
5 Stars
6,299
4 Stars
923
3 Stars
276
2 Stars
170
1 Star
360
87%of customers recommend this product.
(
3,450 out of
3,985)
Customer Reviews for Nespresso - VertuoPlus Deluxe by Breville - Titan
Customer Rating
5
Best home coffee machine.
on July 31, 2023
Posted by: Ken S
from Maine
Been loving it for five years. Very convenient. love the varieties of coffees and sizes. A!so the frother is wonderful.
Never want to live without. We keep one in New Zealand as we spend a lot of time there visiting our son. I think it goes to his office when we aren't there.
Never want to live without. We keep one in New Zealand as we spend a lot of time there visiting our son. I think it goes to his office when we aren't there.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Broke after a month
on July 30, 2023
Posted by: Mk
from FL
After having the machine for a month, it would not brew because it would “overheat”. I only brew one cup a day so it’s not like I’m overusing the machine. I did Troubleshooting through the live chat and it fixed it for now, but we will see if it lasts. I’ve seen other people have this problem as well. If nespresso is going to charge this much for a machine, they should at least make sure it’s going to last longer than a month!!
No, I would not recommend this to a friend.
Response from Nespresso USABy Lisa A., Customer Service, July 31, 2023
Thanks for your review. We’re dismayed to learn that your Vertuo Next machine is not working to your satisfaction after a month of owning it. As part of your machine maintenance, we recommend the first-time use steps to flush water only through your machine once a week. We’re pleased to see you have spoken with one of our machine experts to resolve the issue. Your Vertuo Next machine comes with a one-year warranty and a lifetime of troubleshooting, via our toll-free number 800-562-1465. If troubleshooting is unsuccessful, we have repair and replacement options available, even when your machine is out of warranty. Please reach out to us if your machine issues persist. We’re confident we’ll come to a satisfactory resolution so you may continue your Nespresso coffee ritual.
Written by a customer while visiting Nespresso USA
Customer Rating
5
perfect latte every time
on July 30, 2023
Posted by: aby
absolutely amazing. my espresso is so tasty every single time. i got the milk frother as well and now i can make the perfect latte. i’m used to a traditional espresso machine and the vertuo next streamlines my coffee making process. it’s so easy!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Best Nespresso Machine
on July 30, 2023
Posted by: skiep
This is my second Nespresso machine, my first being the Vertuo Plus. I love this one so much more than the Vertuo! The coffee is delicious and this machine is easy to use and clean
Written by a customer while visiting influenster.com
Customer Rating
4
Great tasting coffee
on July 28, 2023
Posted by: Mehrdad
from Danville, Ca
[This review was collected as part of a promotion.] I have had this machine for about a month and the quality of the coffee is very good. I started using Nespresso Vertuo years ago, I think it was the original version and always loved the coffee. My old machine died after several years (I had bought it used) so I got a new one. This one is much quitter than my older machine and less bulky. I am very happy with the product.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Good
on July 28, 2023
Posted by: biancac177
The use of coffee capsules ensures consistency in the brewing process and eliminates the need for grinding coffee beans or dealing with messy coffee grounds. The machines are also relatively easy to use, with simple one-touch operation.
Written by a customer while visiting influenster.com
Customer Rating
5
Greatest coffee ever
on July 27, 2023
Posted by: Olmo1
from Miami, Florida
[This review was collected as part of a promotion.] I am on my third Vertuo. It’s is now part of my office essentials. It is great to have the machine ready to start working. Tasty and at the same time a beautiful elegant design.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
2
They went backwards in designing this machine.
on July 27, 2023
Posted by: psrayster
from Cathedral City, California, USA
It's difficult to believe how cheap this machine feels. It's loud, and frustrating to open and lock. My machine will move several inches and if the tiny water reservoir doesn't spill, it will need to be topped off that morning anyway. I'm returning this to the place of purchase and buying an older design with much better features. My friend in Canada had one of a similar design to the one I'm replacing this with. It was super easy, one tiny lift upwards and it discards the old pod and is ready for the next. Having been a Nespresso user for over a decade and a half the quality of this machine really took me off guard.
No, I would not recommend this to a friend.
Response from Nespresso USABy Chloe H., Customer Service , July 28, 2023
Hello. We're disappointed to learn that your Vertuo Next machine has not met your expectations. The Vertuo Next comes with a one-year warranty and a lifetime of troubleshooting support through our toll free number, 800-562-1465. We are available 24 hours a day, 7 days a week. Additionally, you may visit Nespresso.com/help for more information.
Written by a customer while visiting Nespresso USA