Customer reviews from Nespresso USA
Nespresso - VertuoPlus Deluxe by Breville - Titan
Average customer rating
4.6
(8,028 Reviews)
Rating breakdown 8,028 reviews
5 Stars
6,299
4 Stars
923
3 Stars
276
2 Stars
170
1 Star
360
87%of customers recommend this product.
(
3,450 out of
3,985)
Customer Reviews for Nespresso - VertuoPlus Deluxe by Breville - Titan
Customer Rating
5
Excellent machine! Super easy and delicious!
on September 2, 2023
Posted by: Buddy
from Vancouver WA
[This review was collected as part of a promotion.] I bought this almost a month ago and am delighted!!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Very simple to make and it is delicious
on September 2, 2023
Posted by: Bry
from Sebring Florida
[This review was collected as part of a promotion.] The machine is very well-made. I purchased one for my daughter.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Best Purchase Ever!!
on September 2, 2023
Posted by: Summer
from North Carolina
Received mine as a bday gift from the bestie and I couldn’t be happier!! The coffee is so amazing and I love that I can make drinks cheaper, tastier and easier than spending so much money at Starbucks!! This is such a wonderful machine and I’ll never go back to a basic coffee machine!
But this, you won’t regret it!
But this, you won’t regret it!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Easy to use
on September 1, 2023
Posted by: lisab
from Boston, MA
[This review was collected as part of a promotion.] I bought the Vertuo Plus last month to use in my office I I space. The cherry red color is beautiful. My colleagues and I have enjoyed the ease of use and the delicious coffee. The machine is quiet and opens easily to insert pods. I am so pleased with this machine!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Best coffee machine ever
on August 30, 2023
Posted by: RayRay
from Massachusetts
[This review was collected as part of a promotion.] I have 3 different coffee makers and this is my main go to coffee maker! I love the red on it!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Do Not be enticed by the slim sleek design!
on August 30, 2023
Posted by: Chele
from Fort Worth, TX
Do Not be enticed by the slim sleek design of this machine! Do your research and you will find it’s nothing but trouble. Nothing worst than wanting your morning cup of coffee and the machine not working. I have gone through all troubleshooting and still no coffee.
No, I would not recommend this to a friend.
Response from Nespresso USABy Tara B, Tara B, September 2, 2023
Thank you for your review. We are sorry to learn your Vertuo Next machine didn’t meet your expectation. We understand your disappointment especially when you’re looking to enjoy a coffee moment. Furthermore, we are pleased that you were provided troubleshooting assistance from our Machine Experts, however, your machine does come with a one-year warranty. We provide repair and replacement services via our Assistance Service Program. Please do not hesitate to contact us via our toll-free number 800-562-1465, our Machine Experts would be delighted to provide the best solution, so you may enjoy a Nespresso moment soon. The possibilities are endless!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Horrible - Don’t get this machine
on August 30, 2023
Posted by: Rojasp
from Orlando, FL
I love Nespresso and had an original line for years. We decided to upgrade and get a Vertuo Next. It lasted for a year then stopped working. Customer service was great and sent a replacement. However then that replacement broke and we were sent another one. Three months in that replacement broke and we were sent a new one. We’re on our third replacement and this machine stopped working again. I’m happy customer service replaces the machine but this machine is horrible. I’m so over this and ready to just order a different machine.
Save yourself the trouble and get a different machine.
No, I would not recommend this to a friend.
Response from Nespresso USABy Tara B, Tara B, September 2, 2023
Thank you for your review. We are dismayed to learn that you experienced issues with three Vertuo Next machines. We are delighted to learn that our Machine Experts were able to provide you with troubleshooting services via our Assistance Service Program. We understand how frustrating this can be, therefore, we recommend calling in again to speak with a Machine Expert at a time that is convenient for you, they may be able to offer some other options that work best for you. We are available 24 hours a day and 7 days a week via our toll-free number 800-562-1465. Please do not hesitate to contact us.
Written by a customer while visiting Nespresso USA
Customer Rating
3
Great coffee, HORRIBLE machine
on August 29, 2023
Posted by: Gabrielle
from Massachusetts
My roommate had this Vertuo machine and I loved it! When I moved out I was gifted my own. It worked incredibly for about 3 month and made the most delicious coffee. I moved this summer and put it into storage for about 6 weeks. Ordered new pods and went to use it a few weeks ago and couldn’t get it going. Have spent 6+ hours trying to get it to work and even called Nespresso. All they did was tell me to put the water tank on and off again and again. Did nothing. Based on googling, machines not working after a short period of not using is common. Incredible coffee but would not recommend this machine to anyone who wants a lasting product. I would like a refund!
No, I would not recommend this to a friend.
Response from Nespresso USABy Kendall S, Customer Service , August 30, 2023
Thank you for your honest review, Gabrielle. We're dismayed to learn your Vertuo machine hasn't met your expectations. All machines come with a one-year warranty and a lifetime of troubleshooting assistance. For further support with your Nespresso machine, please contact us through our toll-free number, 800-562-1465, at your earliest convenience.
Written by a customer while visiting Nespresso USA