Customer reviews from Nespresso USA
Nespresso - VertuoPlus Deluxe by Breville - Titan
Average customer rating
4.5
(4,827 Reviews)
Rating breakdown 4,827 reviews
5 Stars
3,756
4 Stars
476
3 Stars
140
2 Stars
131
1 Star
324
86%of customers recommend this product.
(
2,976 out of
3,449)
Customer Reviews for Nespresso - VertuoPlus Deluxe by Breville - Titan
Customer Rating
5
Favorite item in the kitchen
on October 22, 2024
Posted by: vw003
We absolutely love our Nespresso, we’ve had it for four years now and can’t live without it. This is a really easy machine to use. It’s very self-explanatory. It looks sleek.
Written by a customer while visiting influenster.com
Customer Rating
3
Brew the perfect espresso or iced latte everytime
on October 25, 2024
Posted by: sillageprincess
I enjoy the machine but space wise it takes up a lot of counter. The tank is fixed unlike the PLUSDeluxe. easily brews and reads pods using smart technology for the perfect cup. Coffee doesn’t brew as hot as the plus. Would purchase again but would look into a different model.
Response from influenster.comBy Kena, Customer Service, October 26, 2024
Thank you for your review. We're sorry to hear that the Vertuo Next doesn't brew as hot as the VertuoPlus.
This state-of-the-art machine is designed to brew each blend to the specific programmed temperature that is best-suited to that blend, as defined by Nespresso Coffee Experts. Quality is very important to us, so the coffee brews to its ideal temperature without burning. Please bear in mind that added cold milk can decrease the temperature of the drink.
We have some tips to help prepare a hotter beverage to increase your overall enjoyment:
• Use hot water to preheat the cup to keep the coffee hotter longer.
• Make sure the size of cup you are using matches the size of the blend. A small espresso poured into a large mug, for example, will cool down very quickly.
• Clean the brew unit by following these steps: eject the capsule, close and lock the machine, and press the button 3 times rapidly. The cleaning process will take up to 5 minutes and will dispense water from the machine in stops and starts. We recommend doing this weekly for the best maintenance.
• Descale the machine. Scale build-up can interfere with proper heating and can also affect the taste and brew time of the coffee. We recommend descaling your machine every three months or 300 capsules, whichever comes first.
If you have followed all of these tips, and the coffee still does not seem hot enough, please do not hesitate to contact us through our toll-free number, 800-562-1465. We are confident that we'll be able to come to a satisfactory resolution.
This state-of-the-art machine is designed to brew each blend to the specific programmed temperature that is best-suited to that blend, as defined by Nespresso Coffee Experts. Quality is very important to us, so the coffee brews to its ideal temperature without burning. Please bear in mind that added cold milk can decrease the temperature of the drink.
We have some tips to help prepare a hotter beverage to increase your overall enjoyment:
• Use hot water to preheat the cup to keep the coffee hotter longer.
• Make sure the size of cup you are using matches the size of the blend. A small espresso poured into a large mug, for example, will cool down very quickly.
• Clean the brew unit by following these steps: eject the capsule, close and lock the machine, and press the button 3 times rapidly. The cleaning process will take up to 5 minutes and will dispense water from the machine in stops and starts. We recommend doing this weekly for the best maintenance.
• Descale the machine. Scale build-up can interfere with proper heating and can also affect the taste and brew time of the coffee. We recommend descaling your machine every three months or 300 capsules, whichever comes first.
If you have followed all of these tips, and the coffee still does not seem hot enough, please do not hesitate to contact us through our toll-free number, 800-562-1465. We are confident that we'll be able to come to a satisfactory resolution.
Written by a customer while visiting influenster.com
Customer Rating
5
Love
on October 27, 2024
Posted by: stephyylizz
Great design, Easy to use, and delicious espresso. I love mine, it was a gift and I could not be more happy. I just wish more stores carried the pods.
Written by a customer while visiting influenster.com
Customer Rating
5
Compact, perfect brew, a little noisy
on October 28, 2024
Posted by: bbatres
This is my second Nespresso machine. I love how compact this one is, especially given how important utilization of my limited kitchen space is. This brews the perfect cup of coffee every time. As most reviews indicate, this is a noisier machine but totally worth the cup of coffee or shot of espresso at the end!
Written by a customer while visiting influenster.com
Customer Rating
5
Easy Amazing Coffee!!
on November 3, 2024
Posted by: Anonymous
Easy morning coffee which is rick and flavorful. Easy to clean and maintain with app notifications to descale.
Main feature to know about the machine is that it can only be used by Vertuo pods which comes with a barcode that machine reads and brew accordingly. As compare to K-pods, only limited company sells Vertuo pods and can be expensive.
Written by a customer while visiting influenster.com
Customer Rating
3
Meh
on November 3, 2024
Posted by: bricabbb
If you asked me what I would rate this 2 years ago I would say 5/5 but unfortunately it is now a 3/5. I have had so many issues with pods getting stuck and taking forever to work. My Nespresso now just sits in my pantry and I use another brand instead. I wish these were easier to fix and easier to contact support to figure out what’s wrong but it’s incredibly difficult.
Written by a customer while visiting influenster.com
Customer Rating
2
Horrible machine but love the coffee
on November 5, 2024
Posted by: Jenn114
I'll start by saying I love the coffee when my machine works but the machine itself is very unreliable and from reading other reviews and reddit threads im not alone.
have had nothing but problems with this machine since I bought it I'm always having to run the cleaning cycle (sometimes daily) and waste pods when this happens. I attempted to download the app to be able to see in advance when it needs to run a cleaning cycle and was told it was not compatible with newer phones. I'm so frustrated it's not longer worth trying to constantly fix. I would suggest trying a different machine over this one.
have had nothing but problems with this machine since I bought it I'm always having to run the cleaning cycle (sometimes daily) and waste pods when this happens. I attempted to download the app to be able to see in advance when it needs to run a cleaning cycle and was told it was not compatible with newer phones. I'm so frustrated it's not longer worth trying to constantly fix. I would suggest trying a different machine over this one.
Response from Nespresso USABy Allison, Customer Service, November 6, 2024
Thank you for your review. All machines come with a one year warranty and a lifetime of troubleshooting assistance. If you ever need support with any Nespresso machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
3
Creamy coffee
on November 6, 2024
Posted by: nicolep646
I got this as a gift and while the coffee is good it is a little loud so hopefully it’s far away from anyone who may still be sleeping. I love the rich creamy taste the coffee has after brewing but I just found it too expensive to use daily especially when sometimes I have two cups of coffee a day! But it does truly make great coffee and holds up well I just wish the pods were a bit cheaper and the machine was a bit quieter
Written by a customer while visiting influenster.com