Customer reviews from Nespresso USA
Nespresso - VertuoPlus Deluxe by Breville - Titan
Average customer rating
4.5
(4,828 Reviews)
Rating breakdown 4,828 reviews
5 Stars
3,756
4 Stars
476
3 Stars
140
2 Stars
131
1 Star
325
86%of customers recommend this product.
(
2,976 out of
3,449)
Customer Reviews for Nespresso - VertuoPlus Deluxe by Breville - Titan
Customer Rating
2
Too Loud, Not Hot Enough, Cups fall off
on March 7, 2025
Posted by: CinnaStix
from Tennessee
Title says it all. The machine is very noisy. The coffee is not hot enough, Cups fall off the cup holder, which I’ve owned the Evolou machine and the cups fall that one too. Nespresso please redevelop the cup holder.
Nespresso being a premium brand I would expect premium quality. Noise, Heat, Functionality!
Nespresso being a premium brand I would expect premium quality. Noise, Heat, Functionality!
No, I would not recommend this to a friend.
Response from Nespresso USABy Kena, Customer Service, March 8, 2025
Thank you for your review. We’re dismayed to learn that your Vertuo Next isn’t working and will be happy to assist. Please kindly be advised that your machine comes with a one-year warranty, and lifetime troubleshooting service. For replacement or repair assistance with your Vertuo Next, please do not hesitate to contact us through our toll-free number, 800-562-1465. We are confident that we'll be able to come to a satisfactory resolution.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Do not buy!!
on March 8, 2025
Posted by: Chris
from Los Angeles, CA
Purchased on 7/5/2024. Didn't last a year before breaking down. Cleaning and descaling did not help. Save your money and do not buy this machine.
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Amazing results
on March 19, 2025
Posted by: AllyR94
from Idaho
[This review was collected as part of a promotion.] I bought this as a gift for our new home and I use it every single day. I love it!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Awesome
on April 20, 2025
Posted by: Whiteshoes
from Greenville, WI
Love this thing,great selections of coffee, brews an excellent cup of coffee and it's so simple.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
2
Motor is done after a little less than 3 years
on May 11, 2025
Posted by: Ellen
Nice design and typical function. I bought this machine in 2022 (3 years ago) and use it about daily for up to 3 cups/day. Super disappointed that the MOTOR is now not functional. One would think that an expensive machine like this would last longer ... I am not sure if it is this one's manufacturing. I am think ing that it is.
No, I would not recommend this to a friend.
Response from Nespresso USABy Blake, Customer Service, May 12, 2025
Thank you for your review. We are dismayed to learn the Vertuo Next machine does not meet your expectations. Your machine comes with a one-year warranty and a lifetime of troubleshooting via our toll-free number 800-562-1465. We offer repair and replacement options via our Assistance Service Program. Our Machine Experts are available 24 hours a day, seven days a week for your convenience. We feel confident we can help resolve your machine issue with prompt and comprehensive troubleshooting assistance by phone. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
3
Gray cup that hold pods broke after a year
on May 20, 2025
Posted by: Ami
I love my VertuoPlus. However, it broke after a year, just outside of the warranty period. Multiple reviews have shown the same issue: The gray cup inside that holds (and I assume spins) the pods popped out. After many attempts, I was able to screw it back in but it hasn't worked 100% right ever since. It brews espresso. However, it's loud and no longer ejects pods. Taste: 5 stars. Longevity: 2.5 stars.
Response from Nespresso USABy Logan M., Customer Service, May 21, 2025
Thank you for your review. We are sorry to hear that the VertuoPlus did not meet your expectations. We offer lifetime troubleshooting service, and both in or out of warranty replacement or repair if needed. Please call us at 800-562-1465, we’re available 24 hours a day and 7 days a week. We look forward to speaking with you.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Reviewed
on June 19, 2025
Posted by: 1
from Md
[This review was collected as part of a promotion.] The machine works great. I like the free sample option and discount on the first order.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
2
Great coffee but....
on July 6, 2025
Posted by: Pp2
from Milwaukee
Makes great coffee but rotating pod spinner gets stuck, really stuck between cups! Have to take a towel and manually turn it until it loosens, then it can be used again. Again, coffee is fantastic, but machine is a really pain. Originally went thru all the flush and error codes with online help, but now we just use a towel, open the lid and reach in and manually get it to turn. Not easy, but works.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha, Customer Service, July 7, 2025
Thank you for your review. We’re dismayed to learn that your Vertuo Next is not meeting your expectations. We’ve arranged a callback to the number on file from a member of our Machine Experts who will be better able to assist you. Callbacks can occur within 24-48 hours. We recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Vertuo Next machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance. Thanks!
Written by a customer while visiting Nespresso USA