Customer reviews from Nespresso USA
Nespresso - VertuoPlus Deluxe by Breville - Titan
Average customer rating
4.5
(5,040 Reviews)
Rating breakdown 5,040 reviews
5 Stars
3,910
4 Stars
509
3 Stars
148
2 Stars
138
1 Star
335
86%of customers recommend this product.
(
3,009 out of
3,496)
Customer Reviews for Nespresso - VertuoPlus Deluxe by Breville - Titan
Customer Rating
1
Get it together Nespresso
on January 8, 2024
Posted by: Customer2024
from Los Angeles, CA
The machine lasted me a year and 2 months. Conveniently when the year warranty finished. Before warranty ran out it was working ok. Had to “troubleshoot” often to make sure it worked By that they meant unplugging and replugging. Save yourself the hassle. Don’t use this one. Nespresso didn’t care one bit their machine sucked. Purchased Oct 2022 and fully stopped working Jan 2024
No, I would not recommend this to a friend.
Response from Nespresso USABy Lisa A, Customer Service, January 11, 2024
Thank you for your review. We’re dismayed to learn that your Vertuo Next machine stopped working after your warranty ended. We’re delighted you reached out to us and were assisted by one of our machine experts who replaced your Vertuo Next machine. Should you have any issues with your replacement machine, don’t hesitate to reach out to us via our toll-free number 800-562-1465, or via live chat from the Nespresso website, when you select “Need Help?” popup, and select “Machine Assistance,” to chat with a machine expert. You’ll be back to your Nespresso coffee ritual again soon.
Written by a customer while visiting Nespresso USA
Customer Rating
5
THIS SYSTEM IS THE BEST THING EVER
on January 9, 2024
Posted by: Nick2061
from Boston
[This review was collected as part of a promotion.] I purchased this as a Christmas gift for my girlfriend, and now I find myself using it more than her! The best coffee I’ve ever tasted and the options are endless. I am a very busy person and to have my morning cup of Joe at the ease of pressing a button has already made this new year great!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Heating element sucks
on January 17, 2024
Posted by: Bil
from New York
I bought it on hsn , Heating element sucks !!! I can ran the tap water and be hotter
No, I would not recommend this to a friend.
Response from Nespresso USABy Kendall, January 19, 2024
Thanks for your review, Bil. We’re dismayed to learn of the issues you experienced with your Vertuo Next machine. This state-of-the-art machine is designed to brew each blend to the specific programmed temperature that is best suited to that blend. Quality is especially important to us, so the coffee brews to its ideal temperature without burning. Please bear in mind that added cold milk can decrease the temperature of the drink. If you'd like to speak with a machine expert, we are available 24/7 at 800-562-1465. Your machine has a one-year warranty and a lifetime of troubleshooting via our toll-free number.
Written by a customer while visiting Nespresso USA
Customer Rating
3
Don’t buy this one
on January 21, 2024
Posted by: Jkl
from South Carolina
I got this for Christmas and thought it would be great but it’s not. The coffee is great but the machine is not at all user friendly
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service, January 23, 2024
Hi, thank you for your review. We are dismayed to learn the Vertuo Next does not meet your expectations. We recommend running a priming cycle once a week through your machine, to assist with keeping the taste, texture, body, and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Vertuo Next, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance. Thanks.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Only good for one year
on January 23, 2024
Posted by: chami
from Mountain View,CA
This machine is only good for one year, they replaced my first one and not the second one. It’s a bad product if it breaks down after one year. Won’t be re-purchasing this one.
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Five stars until last week...
on January 23, 2024
Posted by: Jeff
from Albany Oregon
We have owned this machine for just shy of 8months and have enjoyed the machine and the wonderful coffee it makes. Unfortunately this past week it began giving us two flashing lights. After multiple descaling attempts and almost a sleeve of wasted pods due to the idea the codes on the bottom rim of the pods were not reading properly with no success. How do we fix this issue? We would like our machine to work properly.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Not recommended
on January 23, 2024
Posted by: Nespresso
I bought this last May. Of 2022 and it’s already broke. I only use it about once a week and I loved it, but today it wouldn’t power on. I worked with tech support and I was told it was out of warranty after a year. My choices were to send it in for repair for 65 or a discount on a new one. Highly disappointing on the quality for the price.
No, I would not recommend this to a friend.
Response from Nespresso USABy Allison, Customer Service, January 24, 2024
Thank you for your review. We are happy to see you were able to speak with a machine expert and receive information about the lifetime of machine troubleshooting support we provide. If you ever need assistance with any Nespresso machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
2
Not hot enough
on January 24, 2024
Posted by: gab17
I bought this machine because my vertuo next only worked for a year and then it would stop working. So I decided to try this model, now this model does not brew hot enough. I wish I would have listened to some of the reviews about how these machines don’t brew hot enough. I called customer service and they couldn’t do anything. Very disappointed. Love the coffee, but these machines just don’t work as well as I would expect them too.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katy R., January 25, 2024
This state-of-the-art machine is designed to brew each blend to the specific programmed temperature that is best suited to that blend. Quality is especially important to us, so the coffee brews to its ideal temperature without burning. Please bear in mind that added cold milk can decrease the temperature of the drink. The Aeroccino warms the milk however are designed to not exceed a certain heat level to avoid scorching.
Written by a customer while visiting Nespresso USA