Customer reviews from Nespresso USA
Nespresso - VertuoPlus Deluxe by Breville - Titan
Average customer rating
4.5
(4,828 Reviews)
Rating breakdown 4,828 reviews
5 Stars
3,756
4 Stars
476
3 Stars
140
2 Stars
131
1 Star
325
86%of customers recommend this product.
(
2,976 out of
3,449)
Customer Reviews for Nespresso - VertuoPlus Deluxe by Breville - Titan
Customer Rating
1
DO NOT BUY
on March 24, 2024
Posted by: Cassidy217
from Detroit, mi
I wish I could rate this product 0 stars. This is the worst coffee pot I have ever owned. On to the second one and had to ship it back to Nespresso and still isn’t working.
No, I would not recommend this to a friend.
Response from Nespresso USABy Christine G., Customer Service, March 26, 2024
Thank you for your review. We share your disappointment that you've experienced issue with your Nespresso machine. The VertuoNext machine comes with a one-year warranty and we're happy to offer lifetime troubleshooting support. We feel confident we can help resolve your machine issue with prompt and comprehensive troubleshooting assistance by phone. Please call at your earliest convenience. We are available 24 hours a day, seven days a week at 1-800-562-1465. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Nah. Get a different one.
on April 3, 2024
Posted by: The Chad
from Idaho
Didn’t last a year. Leaked inside and shorted out the green board inside.
No, I would not recommend this to a friend.
Response from Nespresso USABy Customer Service, April 4, 2024
We're disappointed to hear this, Chad. If you ever need assistance with a Nespresso machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
2
erratic and cumbersome to fix
on April 10, 2024
Posted by: popeye
from on the water
the it works its great. but frequent issues the are difficult to interpret and correct make using this machine frustrating. Especially when its first thing in the morning and haven't had your coffee
No, I would not recommend this to a friend.
Response from Nespresso USABy Katy R., April 11, 2024
Thank you for your review. We're disappointed to hear this, and we hope you know that we're always here to help. Please call us to speak with a machine expert for comprehensive troubleshooting. We are available 24 hours a day, 7 days a week at 800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
5
The ideal gift for coffee drinkers!
on April 14, 2024
Posted by: Elle
from Tampa, Florida
[This review was collected as part of a promotion.] I love the Nespresso. I have one at my vacation house and my niece who was visiting loved everything about it! I decided to purchase this machine as a mother's day gift for her. This will be the second time I have gifted a Nespresso machine with a few sleeves of Nespresso to friends/ family. Thanks for such a great product and thoughtful item to gift for coffee lovers anywhere.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Machine will not turn on
on April 16, 2024
Posted by: Mad
from Naples, FL
I have only owned this machine two weeks, and it is already broken. Two weeks ago, it worked. I went away for one week and when I attempted to make a cup of coffee, the machine would not turn on, after following all posted instructions and many attempts. I now have an expensive, broken Nespresso Next taking up space on my countertop. This machine is NOT worth the money.
No, I would not recommend this to a friend.
Response from Nespresso USABy Allison, Customer Service, April 17, 2024
Thank you for your review. All machines come with a one year warranty and a lifetime of troubleshooting assistance. If you ever need support with any Nespresso machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
3
No way to hide a big thick cord!
on April 20, 2024
Posted by: Hp
I am enjoying my upgrade from the original BUT….the cord is in the worse place and just sticks out from the device and looks horrible on my counter. Such a disappointment especially I purchased the limited edition color to be “shown” on my counter.
Response from Nespresso USABy Nisha B., Customer Service, April 23, 2024
Thank you for your review. We’re thrilled to learn that you’re enjoying your VertuoPlus. However, we’re dismayed to learn that the cord is not sitting as you expected. We’ve arranged a callback at the number we have on file so that a Machine Expert can better assist you. Congratulations on your new machine! We recommend running a priming cycle through your machine once a week to assist with keeping the taste, texture, body, and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your VertuoPlus machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Poor Reliability - do not recommend
on April 20, 2024
Posted by: Unhappy customer
from CA
This product failed in a little over 2 years. I keep it maintained, only use RO water, and Nespresso pods but it started leaking from the top of the machine during the brewing process. When it worked, it made great coffee but a coffee maker should not fail like this in such a short time. If you are considering this model, I do not recommend it purely on my experience of its reliability.
No, I would not recommend this to a friend.
Response from Nespresso USABy Tara B, April 22, 2024
Thank you for your review. We are sorry to learn you were experiencing issues with your Vertuo Next machine. As part of your machine’s maintenance, we recommend you follow the first-time use steps at least once a week, to rinse away any granule buildup in the head of your machine. We offer $65.00 repair or 35% discount options for machines that are out of warranty as well as a lifetime of troubleshooting via our toll-free number 800-562-1465. Please do not hesitate to contact us. Our Machine Experts would be delighted to assist you and provide you with the best option.
Written by a customer while visiting Nespresso USA
Customer Rating
2
STAY AWAY
on April 21, 2024
Posted by: TDawg
It’s a terrible machine. When it works it makes excellent coffee but again that is WHEN it works. It hardly ever works properly. I have done everything correctly and talked to their support multiple times which is a lengthy process in its own. Word of advice stay away from this machine!
No, I would not recommend this to a friend.
Response from Nespresso USABy Tara B, April 22, 2024
Thank you for your review. We are sorry to learn your Vertuo Next machine didn’t meet your expectation. Your machine comes with a one-year warranty and a lifetime of troubleshooting via our toll-free number 800-562-1465. We offer repair & replacement options via our Assistance Service Program. As part of your machine’s maintenance, we recommend you follow the first-time use steps at least once a week, to rinse away any granule buildup in the head of your machine. Please do not hesitate to contact us should you continue to experience issues with your Nespresso machine. We’re available 24 hours a day and 7 days a week for your convenience. A Machine Expert would be delighted to provide you with the best resolution.
Written by a customer while visiting Nespresso USA