Customer reviews from Nespresso USA
Nespresso - VertuoPlus Deluxe by Breville - Titan
Average customer rating
4.6
(8,028 Reviews)
Rating breakdown 8,028 reviews
5 Stars
6,299
4 Stars
923
3 Stars
276
2 Stars
170
1 Star
360
87%of customers recommend this product.
(
3,450 out of
3,985)
Customer Reviews for Nespresso - VertuoPlus Deluxe by Breville - Titan
Customer Rating
1
DO NOT BUY
on March 18, 2024
Posted by: xb3
from south caroiina
I rated 2 stars yesterday. made a cup of coffee in it red lights blinking again. NO STARS is better fitting rating for this machine. Into the garbage it goes.
No, I would not recommend this to a friend.
Response from Nespresso USABy Aimee C., Customer Service, March 19, 2024
Thank you for your review. We are dismayed to learn that your Vertuo Next machine is not meeting your satisfaction. Our machines come with a one-year warranty and a lifetime of troubleshooting via our toll-free number, 1-800-562-1465. We’re available 24 hours a day and 7 days a week for your convenience. Please contact us as soon as possible to address your machine issues.
Written by a customer while visiting Nespresso USA
Customer Rating
2
poor performance
on March 17, 2024
Posted by: xb3
Received for present worked great for first two months now need to reset machine before each use than crap shoot if it works after that. Gave it two stars because I haven't threw it away yet next review will be a one and done, Very disappointed in product and recommend mocha pot or a Keurig.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B., Customer Service, March 18, 2024
Hi. Thank you for your review. We are dismayed to learn the Vertuo Next does not meet your expectations. To ensure optimal use from your machine, we recommend running a priming cycle through your machine once a week to assist with keeping the taste, texture, body, and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Vertuo Next Machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Recommend this machine to EVERYONE I know
on March 17, 2024
Posted by: laurenm982
Boy was this a step up from my college Keurig. THIS is the Nespresso model everyone needs to be getting - the other models seem to have technological issues but this one has never failed me and I’ve had it for 3 years now. Makes coffee shop level coffee and the matte black is so chic in my kitchen.
Written by a customer while visiting influenster.com
Customer Rating
5
Great quality
on March 17, 2024
Posted by: Anonymous
Great coffee quality, I am in love with this coffee machine! It has a great design and it’s so easy to use! The variety of different coffee flavours is amazing!
Written by a customer while visiting influenster.com
Customer Rating
5
Game changer
on March 16, 2024
Posted by: DanielleW
The best coffee maker I have ever owned. Don’t get me wrong I love a good coffee pot cup, but the coffee from this machine is tastes good with a nice cream. The fact that you can also make espresso and lattes is a HUGE plus!
Written by a customer while visiting influenster.com
Customer Rating
1
Avoid this machine at all costs
on March 16, 2024
Posted by: Realhawker
from New jersey
This is the worst machine I’ve ever owned in ~10 years of Nespresso ownership. The app does not really help. The most frustrating capsule insertion of any machine ever. Holds less water than my last one. Capsule eject holder spills easily. This is probably the machine that takes me away from Nespresso ecosystem.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B., Customer Service, March 18, 2024
Hi. Thank you for your review. We are dismayed to learn the Vertuo Next does not meet your expectations. To ensure optimal use from your machine, we recommend running a priming cycle through your machine once a week to assist with keeping the taste, texture, body, and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Vertuo Next Machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Saving money and making favorite coffee by my own
on March 15, 2024
Posted by: vyh10
I LOVE this machine. Making a double espresso every morning fast and convenient in one touch. Easy for cleaning. Recommend for espresso addicted.
Written by a customer while visiting influenster.com
Customer Rating
5
Perfect cup every time
on March 14, 2024
Posted by: joslynraye
Love my Nespresso vertuo! This particular machine allows you to pour carafes which is why I bought it. Perfect for large groups or multiple coffee drinkers. Keep on your maintenance and you’ll have a perfect cup of coffee every single time. Descaling takes about 20 minutes every 2-3 months (our household has about 3-4 coffees per day).
Written by a customer while visiting influenster.com