Customer reviews from Nespresso USA
Nespresso - VertuoPlus Deluxe by Breville - Titan
Average customer rating
4.6
(8,028 Reviews)
Rating breakdown 8,028 reviews
5 Stars
6,299
4 Stars
923
3 Stars
276
2 Stars
170
1 Star
360
87%of customers recommend this product.
(
3,450 out of
3,985)
Customer Reviews for Nespresso - VertuoPlus Deluxe by Breville - Titan
Customer Rating
5
Great second machine
on March 21, 2024
Posted by: Chey9822
[This review was collected as part of a promotion.] So far so good, works great and also looks great!!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Stopped working after 6 months
on March 20, 2024
Posted by: Kris
from Dallas, TX
I bought this machine and within 6 months it no longer worked. It would not make coffee and leaked from somewhere inside. I would give it 0 stars if possible. I spent so much time going through all the online troubleshooting. Descaling, factory resets, etc. and nothing worked.
No, I would not recommend this to a friend.
Response from Nespresso USABy Antonia, Customer Relations, March 21, 2024
Thank you for your review, Kris. We stand behind our brand and offer both, in and out of warranty replacement and repair service, as well as lifetime troubleshooting. It's important that you be near your machine when you call us at 800.562.1465, and we're available 24/7 for your convenience. We look forward to hearing from you.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Lasted only a year.
on March 20, 2024
Posted by: jujunbc
from Boulder City, Nevada
I love that Nespresso has a recycling program for the pods, but it hurts to throw out a beautiful machine that I've had for barely a year because it started leaking all over the place and I can't stop it. I got the black/rose gold machine, and If the ratings were based on looks, I would have given five stars, but looks only go so far.
No, I would not recommend this to a friend.
Response from Nespresso USABy Antonia, Customer Relations, March 21, 2024
Thank you for your review. While we offer repair and replacement services for all machines, both in and out of warranty, we ask that you contact us at 800.562.1465 to recycle your unwanted machine. We'll send a pre-paid return label for your convenience, and please, call the same number for troubleshooting service. We're confident a satisfactory resolution will be reached.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Highly recommend the Nespresso Vertuo machine!
on March 20, 2024
Posted by: EuginOK
from Edmond, OK
I've had Vertuo Next machines for years and have had nothing but a positive experience.
The one at the office is used multiple times a day and my wife and I still enthusiastically recommend Nespresso products and this machine to friends and coworkers!
Let me also add that the coffee the Nespresso machines produce is what got me to switch from other products. So much better and I couldn't believe the quality of the flavor and fullness of the coffee. Great products and coffee IMO!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Horrible machine
on March 20, 2024
Posted by: SRose
from Walnut Creek, California
I would have selected 0 out of 5 stars. I followed all instructions and it didn’t produce not 1 cup of coffee but instead leaked all over. I returned it the next day and apparently this happens a lot with the Next according to the rep at the store. Wish that information was disclosed to me when I made the purchase but nonetheless I’ll go with 1 star because this machine was aesthetically pleasing. I had the rose gold and black and matched my kitchen perfectly. In 6 years I’ve never had 1 problem with my Keurig. I love Nespresso coffee but really hesitant to purchase another machine.
No, I would not recommend this to a friend.
Response from Nespresso USABy Antonia, Customer Relations, March 21, 2024
Thank you for your review, Susana, though we're sorry to hear you were disappointed with your Vertuo Next. We see that you've been issued a refund in full and hope you'll allow us the opportunity to regain your confidence. We've noted this on your account. If you'd like personal guidance, please call 800.562.1465.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Your personal coffee shop at home
on March 19, 2024
Posted by: thetifflucas
There is nothing like the ability to make a homemade espresso or your favorite coffee shop beverage at home when you’re a busy working mom. The design of this is sleek enough to sit on my counter all day, the coffee that Nespresso sells is comes in a great variety. The bundle makes it even sweeter with the milk frother! Would recommend over and over.
Written by a customer while visiting influenster.com
Customer Rating
2
Great coffee, awful durability
on March 19, 2024
Posted by: bdon115
Makes delicious coffee, but is wildly fragile. We’ve replaced ours 3 times in about 2 years. Not only is it a huge inconvenience, we waste a dozen pods trying to get it working again each time.
Response from Nespresso USABy Allison, Customer Service, March 20, 2024
Thank you for your review. We are happy to see you were able to speak with a machine expert. If you still need assistance with your Vertuo Next machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Easy to use
on March 18, 2024
Posted by: dawnozz
We’ve had a couple of coffee machines and this one is definitely the best. The flavours you can buy and variety of different styles of coffee are fabulous.
This machine is easy to clean and you can get free descaler when you’ve purchased so many pods
This machine is easy to clean and you can get free descaler when you’ve purchased so many pods
Written by a customer while visiting influenster.com