Customer reviews from Nespresso USA
Nespresso - VertuoPlus Deluxe by Breville - Titan
Average customer rating
4.6
(8,028 Reviews)
Rating breakdown 8,028 reviews
5 Stars
6,299
4 Stars
923
3 Stars
276
2 Stars
170
1 Star
360
87%of customers recommend this product.
(
3,450 out of
3,985)
Customer Reviews for Nespresso - VertuoPlus Deluxe by Breville - Titan
Customer Rating
1
Choose a different model!
on March 28, 2024
Posted by: why
from Westminster, CO
Bought this model a few years ago. When it died about 4 months later they sent a new one under our warranty. Then the new one died about 11 months later. They were still willing to honor the warranty on that one. The person who helped us subtley suggested we get another model and they'd give it to us for the same price even though it was more expensive. So now we've had the upgraded model for well over a year and it is still going strong. I can't believe they are still selling this horrible model. It looks great and had good features. They just need to put different insides into the nice outside.
No, I would not recommend this to a friend.
Response from Nespresso USABy Customer Service, March 30, 2024
Thank you for your review. We're sorry to learn that your Vertuo Next machines did not meet your expectations. Each Vertuo Next machine comes with a one-year warranty, as well as lifetime troubleshooting assistance. Your feedback regarding this machine has been documented and forwarded on for review. To further discuss your issue, we invite you to reach out via our toll-free number and request a member of Customer Service Management. We are available by phone 24 hours a day, 7 days a week at 800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
5
The best coffee machine!!
on March 28, 2024
Posted by: bethanyh01
The best coffee machine I’ve ever had!! It’s so easy to clean out and the design is so good it doesn’t look like clutter. You have different brewing options so you can make whatever you fancy.
Written by a customer while visiting influenster.com
Customer Rating
5
Only needs a single button !!!
on March 28, 2024
Posted by: Mary56
from Gig Harbor WA
[This review was collected as part of a promotion.] I am so glad I picked this machine. I spent a lot of time looking at Nespresso machines, not sure which one to get. Well I am delighted with my purchase. It is a great fit in my kitchen corner and it looks fabulous with my frother and nespresso coffee storage container on either side of it
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Highly recommend loved it
on March 28, 2024
Posted by: gabmariee
Love the taste the coffee has and with the frothed it made me feel like I was a professional barista! The bundle is worth the money and I think it’s worth it!!!! Lasted 3 years until my packers broke it ): definitely recommend as a first Nespresso purchase
Written by a customer while visiting influenster.com
Customer Rating
1
Do Not Buy!!!!
on March 28, 2024
Posted by: KW
from Tampa, FL
I bought this machine about 1 1/2 years ago and now it won't power on. After troubleshooting via video call with Nespresso, it was determined that it was dead. They offered me a 35% discount on another Vertuo Plus, which would equate to only a 5% discount (because they are on sale on the website for 30% off). This is very disappointing because I loved the taste of the coffee. This was an expensive machine and should have lasted for years longer! This seems to be a known issue. I wish I had read these reviews before I purchased the Vertuo. Poor company policy!!!
No, I would not recommend this to a friend.
Response from Nespresso USABy Customer Service, March 30, 2024
Thank you for your review. We're sorry to hear that the Vertuo Next machine has not met your expectations, and appreciate the time you've taken to provide this feedback. Each Vertuo Next machine comes with a one-year warranty, as well as lifetime troubleshooting assistance. Your feedback regarding this machine, as well as the out of warranty replacement and repair options, has been documented and forwarded on for review. If you would like to further discuss your concerns with a member of customer service management, we invite you to reach out via our toll-free number. We are available by phone 24 hours a day, 7 days a week at 800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Nice Machine, Poor Decaf Options
on March 28, 2024
Posted by: Ptown98
from Central NJ
[This review was collected as part of a promotion.] Very happy with the Vertuo Plus. Brews as described and is fun to use. My complaint is coffee related. The decaffeinated coffee options are few in number and all intense. Nespresso should broaden their decaf selections to include milder roasts.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
3
Great - till it died
on March 27, 2024
Posted by: OM
from Phoenix, AZ
It's been less than 2 years and my machine just stopped working. It won't turn on to even troubleshoot. Called Nespresso and there was nothing they could do, they gave me 2 alternative options. It was a great machine while it lasted but super disappointed that it failed so quickly.
I would recommend this to a friend!
Response from Nespresso USABy Jason, Customer Service, March 28, 2024
Hello. We appreciate your honest feedback, and we are disappointed to hear that there is an issue with your Vertuo Next. All of our machines come with an at least one-year warranty, and a lifetime of troubleshooting support. Your review will be noted to our product team.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Do not buy
on March 26, 2024
Posted by: Not good
Don’t buy the Vertuo next. This machine has issues. I have it since 1.5 years and it does not brew coffee anymore unless I run a cleaning round and clean the barcode. It is a well known issue apparently and Nespresso does not help at all with replacing it.
No, I would not recommend this to a friend.
Response from Nespresso USABy Jason, Customer Service, March 28, 2024
Thank you for your review, and your honest feedback is appreciated. All of our machines come with at least a one-year warranty and a lifetime of troubleshooting support. We will be sure to note your review to our product team for quality purposes.
Written by a customer while visiting Nespresso USA