Customer reviews from Nespresso USA
Nespresso - VertuoPlus Deluxe by Breville - Titan
Average customer rating
4.6
(8,028 Reviews)
Rating breakdown 8,028 reviews
5 Stars
6,299
4 Stars
923
3 Stars
276
2 Stars
170
1 Star
360
87%of customers recommend this product.
(
3,450 out of
3,985)
Customer Reviews for Nespresso - VertuoPlus Deluxe by Breville - Titan
Customer Rating
5
How did I live my life without this machine?
on April 1, 2024
Posted by: dar777
from Poway, CA
[This review was collected as part of a promotion.] After over a year of talking myself out of buying a Nespresso, I finally caved and I don't regret it for a second. It is so easy to use and the coffee is amazing. I am hooked!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great machine
on March 31, 2024
Posted by: Unnlocked
from Prescott, AZ
[This review was collected as part of a promotion.] I already had this model at home and decided to get a second one for the office. This has been a hit and now people can’t believe they went so long without this.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love it!
on March 31, 2024
Posted by: Mari
from California
[This review was collected as part of a promotion.] Great machine , Im happy to have good quality easy epsresso shots at home now!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Breaks after warranty expires
on March 31, 2024
Posted by: 2nd broken vertuo
from California
Breaks outside of warranty. This is my second vertuo (first broke outside of warranty, also)
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B., Customer Service, April 1, 2024
Thank you for your review. We’re sorry to learn that the Vertuo Next does not meet your expectations. We recommend running a priming cycle through your machine once a week to assist with keeping the taste, texture, body, and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Vertuo Next, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
2
coffee not very hot
on March 30, 2024
Posted by: Bill
from NY
My complaint is the coffee is not very hot. I currently have a Mocha Master by Technavorm that makes excellent, HOT, coffee. I received this Vertuo as a gift from my daughter so I have to use it.
No, I would not recommend this to a friend.
Response from Nespresso USABy Aimee C., Customer Service, April 2, 2024
Thank you for your review, Bill. We are dismayed to learn that the temperature of the coffee coming from your Vertuo Plus is not meeting your satisfaction. Your machine has a one-year warranty and comes with a lifetime of troubleshooting via our toll-free number, 1-800-562-1465. We’re available 24 hours a day and 7 days a week for your convenience. Please contact us as soon as possible to address your machine issues.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Died right after warranty ends
on March 30, 2024
Posted by: Jw
from South carolina
I purchased this machine 15 months ago. It’s used once per day. This morning it died. Nespresso offered me the 35% discount, but everything in their website is 30% off. Reading today, I see that many other individuals who purchased machines at the same time as me had this issue. Won’t purchase this machine again, but will co aider others.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B., Customer Service, April 1, 2024
Hi. Thank you for you review. We are dismayed to learn the Vertuo Next does not meet your expectations. We recommend running a priming cycle weekly through your machine to assist with keeping the taste, texture, body, and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Vertuo Next, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Delicious coffee
on March 30, 2024
Posted by: esmerc4
I love the design. Very easy to clean. Love my coffee. A little expensive but it was for sure worth the price. Love Love my nesspresso with my colombian coffee
Written by a customer while visiting influenster.com
Customer Rating
5
Best coffee I’ve ever had.
on March 29, 2024
Posted by: jessicah270_7650
Nespresso has changed coffee for me. I no longer need to go get take out coffee or sit in a coffee shop. My coffee and espressos at home are amazing. I love the milk frother it comes with to make perfect lattes at home. Definitely is better than my hand frother. Cleaning the machine is a breeze. The cost of the pods really isn’t that bad compared to a latte from the coffee shop! So easy to make espresso!
Written by a customer while visiting influenster.com