Customer reviews from Nespresso USA
Nespresso - VertuoPlus Deluxe by Breville - Titan
Average customer rating
4.6
(8,028 Reviews)
Rating breakdown 8,028 reviews
5 Stars
6,299
4 Stars
923
3 Stars
276
2 Stars
170
1 Star
360
87%of customers recommend this product.
(
3,450 out of
3,985)
Customer Reviews for Nespresso - VertuoPlus Deluxe by Breville - Titan
Customer Rating
5
Transformed to a True Believer
on April 26, 2024
Posted by: NinaS
from New York City
I have had my Nespresso since after the holidays and I am in love.
Originally a Keurig user but have been transformed.
The coffee from the Nespresso is always hot and the crema is the tops...
Cannot wait until more flavor are added..
Originally a Keurig user but have been transformed.
The coffee from the Nespresso is always hot and the crema is the tops...
Cannot wait until more flavor are added..
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
High quality
on April 26, 2024
Posted by: brittanycasey27
Best machine out there! I look forward to my morning coffee everyday and I never have to leave my house to get it! I make my own salted caramel latte with the golden caramel nespresso pods, a little bit of cream, and a drizzle of salted caramel sauce. Fast brewing- way quicker than Keurig, plus the coffee tastes like it’s coming from an expensive coffee shop. Well worth the price of the pods.
Written by a customer while visiting influenster.com
Customer Rating
1
Great…until it isn’t
on April 26, 2024
Posted by: Useless
from Solana beach, California
Loved my machine…until it started dying. Mine started leaking and stopped brewing properly and I tried descaling it at around 10 month hoping that would work…it did. For about another two month. Meaning just enough for the warranty to expire. Now I’m out of a machine, no coffee in the morning and expensive Nespresso pods. Very disappointed.
No, I would not recommend this to a friend.
Response from Nespresso USABy Kena, Customer Service, April 27, 2024
Thank you for your review. We’re dismayed to learn that your Vertuo Next isn’t working as expected and appreciate the opportunity to assist you. Please kindly be advised that your machine comes with a one-year warranty, and lifetime troubleshooting service. For replacement or repair assistance with your Vertuo Next, please do not hesitate to contact us through our toll-free number, 800-562-1465. We are confident that we'll be able to come to a satisfactory resolution.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Leaks
on April 25, 2024
Posted by: Oasis20
from Portland, OR
It leaks from the top sides when brewing the xl pods.
Never even used it much, as this is our second machine for bedroom. Brewing on lazy weekends.
Never even used it much, as this is our second machine for bedroom. Brewing on lazy weekends.
No, I would not recommend this to a friend.
Response from Nespresso USABy Jason, Customer Service, April 26, 2024
We appreciate your honest review, and we are disappointed to hear that your Vertuo Next is leaking. All of our machines come with at least a one-year warranty, and a lifetime of troubleshooting support. Give us a call at 800.562.1465, and one of our machine experts would be happy to assist you with troubleshooting services.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Better than instant coffee
on April 25, 2024
Posted by: leahc270
I’ve had this for about 4 years. Works well, just need to clean it regularly with water and the special solution from Nespresso (once coffee starts tasting bitter). Once scaled and cleaned, coffee tastes great again. Has helped me save $$$ from stopping at big name coffee shops.
Written by a customer while visiting influenster.com
Customer Rating
5
Awesome Machine!
on April 24, 2024
Posted by: rach22
from Atlanta
[This review was collected as part of a promotion.] I love my Nespresso! It’s been so fun having delicious lattes every morning and trying new pods. The machine is quick and easy to work
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Best coffee ever!
on April 24, 2024
Posted by: SWS
from Fort Collins, CO
[This review was collected as part of a promotion.] My VertuoPlus Deluxe is the best coffee maker I've ever had. Nespresso coffee brings me so much joy every morning! I've tried many different flavors and love all of them - especially the darker roasts. My favorite part is how frothy the coffee brews. It's better than a coffee shop gourmet pour! Love my Nespresso!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Breaks down too oftern
on April 24, 2024
Posted by: SopDo
from Los Angeles, CA
This machine is so inconsistent - it runs well for a while, and then just stops. Very nice looking piece of equipment, but has caused me so much frustation due to its constant hickups.
No, I would not recommend this to a friend.
Response from Nespresso USABy Kendall, April 25, 2024
Thank you for your honest review. We're disappointed to hear this, and we hope you know that we're always here to help. We can see that an escalated callback has been arranged for you. As always, we are available at 800-562-1465, 24 hours a day, 7 days a week. We look forward to speaking with you and finding a satisfactory solution.
Written by a customer while visiting Nespresso USA