Customer reviews from Nespresso USA
Nespresso - VertuoPlus Deluxe by Breville - Titan
Average customer rating
4.5
(4,828 Reviews)
Rating breakdown 4,828 reviews
5 Stars
3,756
4 Stars
476
3 Stars
140
2 Stars
131
1 Star
325
86%of customers recommend this product.
(
2,976 out of
3,449)
Customer Reviews for Nespresso - VertuoPlus Deluxe by Breville - Titan
Customer Rating
5
Great coffee, great features!
on August 15, 2023
Posted by: ColoradoLisa
from Broomfield, Colorado
[This review was collected as part of a promotion.] I bought this when our standard coffee maker broke. My daughter loves her machine so I thought I’d give it a try. The machine is so easy to use and everyone in the house can enjoy their specific coffee (rather than making a pot that appealed primarily to one person). It’s been fun to try different coffees and find which I prefer.
Overall, it’s fun, easy and great tasting!
Overall, it’s fun, easy and great tasting!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Not this model
on August 19, 2023
Posted by: sparrow1987
Have had trouble with this from day one. We have a Vertuo that has been working for over 6 years but this one has always been a challenge. The orange light blinks randomly even after you have just descaled it. Now it won't even turn on and we have only had it for a little over a year.
Response from Nespresso USABy Tara B, Tara B, August 22, 2023
Thank you for your review. We are sorry to learn your Vertuo Next machine didn’t meet your expectation. As part of your machine’s maintenance, we recommend you follow the first-time use steps at least once a week, to rinse away any granule buildup in the head of your machine. Your machine comes with a one-year warranty and a lifetime of troubleshooting via our toll-free number 800-562-1465. We’re available 24 hours a day and 7 day a week. Our Machine Experts will be happy to assist you with troubleshooting and providing you with the best solution.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Avoid
on August 23, 2023
Posted by: MrDissatisfied
from Atlanta
We have had to replace this twice in the first year, numerous videos on YouTube of the many problems it has, so NOT recommended
No, I would not recommend this to a friend.
Response from Nespresso USABy Chloe H., Customer Service , August 24, 2023
We are disappointed to learn that your Vertuo Next machine has not met your expectations. The Vertuo Next comes with a one-year warranty and a lifetime of troubleshooting support through our toll-free number, 800-562-1465. We are available 24 hours a day, 7 days a week. Additionally, you may visit Nespresso.com/help for more information.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Horrible - Don’t get this machine
on August 30, 2023
Posted by: Rojasp
from Orlando, FL
I love Nespresso and had an original line for years. We decided to upgrade and get a Vertuo Next. It lasted for a year then stopped working. Customer service was great and sent a replacement. However then that replacement broke and we were sent another one. Three months in that replacement broke and we were sent a new one. We’re on our third replacement and this machine stopped working again. I’m happy customer service replaces the machine but this machine is horrible. I’m so over this and ready to just order a different machine.
Save yourself the trouble and get a different machine.
No, I would not recommend this to a friend.
Response from Nespresso USABy Tara B, Tara B, September 2, 2023
Thank you for your review. We are dismayed to learn that you experienced issues with three Vertuo Next machines. We are delighted to learn that our Machine Experts were able to provide you with troubleshooting services via our Assistance Service Program. We understand how frustrating this can be, therefore, we recommend calling in again to speak with a Machine Expert at a time that is convenient for you, they may be able to offer some other options that work best for you. We are available 24 hours a day and 7 days a week via our toll-free number 800-562-1465. Please do not hesitate to contact us.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Easy to use
on September 1, 2023
Posted by: lisab
from Boston, MA
[This review was collected as part of a promotion.] I bought the Vertuo Plus last month to use in my office I I space. The cherry red color is beautiful. My colleagues and I have enjoyed the ease of use and the delicious coffee. The machine is quiet and opens easily to insert pods. I am so pleased with this machine!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
2
Too temperamental
on October 13, 2023
Posted by: JoJo
from NJ
Machine is easy to use, but way too temperamental. Also, the coffee does not come out warm enough. You have to put it in the microwave after brewing it. Not in love with most of the flavors they have either. Ours leaks. On the positive side, their customer support is saying they will replace our unit since it is still under warranty.
No, I would not recommend this to a friend.
Response from Nespresso USABy Customer Service, October 14, 2023
Thank you for your review. We are sorry to learn your Vertuo Next machine didn’t meet your expectations. However, we encourage you to contact us to troubleshoot your machine by phone by calling our toll-free number 800-562-1465. Our Machine Experts will be delighted to assist you with our repair and replacement options. They can also provide you guidance on ways to enjoy a hot cup of Nespresso coffee. We are constantly adding a variety of Vertuo blends to meet the needs of our customers, so they can enjoy a Nespresso moment. The possibilities are endless!
Written by a customer while visiting Nespresso USA
Customer Rating
2
Not worth it
on October 14, 2023
Posted by: Tina
from Lansdale, PA
Purchase in December, wouldn’t brew about 4 months later, Nespresso replaced it, the replacement is also now experiencing the exact same issues, laser isn’t reading the pods, we’ve kept the machine super clean (to the point where it’s too much work) and have now just requested the Evoluo hoping for better luck. I also have the original and NEVER had issues, we got the Vertuo to brew coffee and espresso but so far, it doesn’t seem worth it. Hate wasting expensive pods on a non-working machine.
No, I would not recommend this to a friend.
Response from Nespresso USABy Customer Service, October 16, 2023
We appreciate your loyalty and honest review. We're always here to help. All machines are covered by at least a one-year warranty, and a lifetime of comprehensive troubleshooting. Please call us directly at 800-562-1465, we are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Was great while it lasted
on October 25, 2023
Posted by: kinyen
from Maryland
Like a lot of other reviews, I had my Next for a year and a half before it broke down. It was great - I used it daily and cleaned it regularly. A few weeks ago, it started leaking from the top (every troubleshooting guide talks about leaks from tank) and now the button doesn't even work - it lights up, but does nothing when I press it. It's a shame, I did like it while it worked
No, I would not recommend this to a friend.
Response from Nespresso USABy Katy R., October 26, 2023
Thank you for your review. We hope you know that we're always here to help. We offer a lifetime of comprehensive troubleshooting, and we'd like to assist you. Please give us a call at 800-562-1465 where machine experts are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA