Customer reviews from Nespresso USA
Nespresso - VertuoPlus Deluxe by Breville - Titan
Average customer rating
4.5
(4,828 Reviews)
Rating breakdown 4,828 reviews
5 Stars
3,756
4 Stars
476
3 Stars
140
2 Stars
131
1 Star
325
86%of customers recommend this product.
(
2,976 out of
3,449)
Customer Reviews for Nespresso - VertuoPlus Deluxe by Breville - Titan
Customer Rating
4
great coffee, noisy machine
on May 19, 2023
Posted by: calico cat
from northern MN
[This review was collected as part of a promotion.] This is my second machine. First one in another state. Great coffee. love all the different flavors!
Only complaint is that this machine is very noisy when brewing wher my first machine was not.
Only complaint is that this machine is very noisy when brewing wher my first machine was not.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Nice upgrade !
on June 12, 2023
Posted by: KkCat
from Warren Pa
[This review was collected as part of a promotion.] Upgraded from the vertuo next because it leaked. - (Although I preferred the look of
The Next vs the deluxe ). However, the deluxe is quiet and the automatic opening is so nice ! Makes great coffee but could be hotter!
The Next vs the deluxe ). However, the deluxe is quiet and the automatic opening is so nice ! Makes great coffee but could be hotter!
I would recommend this to a friend!
Response from Nespresso USABy Christine G., Customer Service, June 13, 2023
Thank you for your review. We certainly want each in-cup moment to be special and exactly to your liking. The VertuoPlus comes with a one-year warranty and we provide lifetime troubleshooting support. We feel confident we can help resolve the temperature issue you've mentioned. Please call 1-800-562-1465 at your earliest convenience. We are available 24 hours a day, seven days a week. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Quiet machine
on June 16, 2023
Posted by: Eileen
from Brick nj
[This review was collected as part of a promotion.] Our 1st Vertuo stopped working after 7 years. The new machine is quiet and easy to use. Very impressed at continued quality
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
2
on July 20, 2023
Posted by: AzOh
from Ohio
I bought in December 2020 and have to had 4 replacements already. Otherwise, when it works the coffee is amazing!
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
4
Great tasting coffee
on July 28, 2023
Posted by: Mehrdad
from Danville, Ca
[This review was collected as part of a promotion.] I have had this machine for about a month and the quality of the coffee is very good. I started using Nespresso Vertuo years ago, I think it was the original version and always loved the coffee. My old machine died after several years (I had bought it used) so I got a new one. This one is much quitter than my older machine and less bulky. I am very happy with the product.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Only lasts 6 months
on August 3, 2023
Posted by: B
I've had two of these machines and each one only worked for 6 months before I started having the same issue. It begins as a random error that prevents coffee from brewing, which becomes more and more frequent until it won't brew at all. With the first model, I spent an hour on the phone with customer service to go through every avenue to ensure it wasn't functioning before they agreed to send me a new machine - I appreciated this and the process was easy! But here we are, 8 months later with another non-functioning machine. I rinsed and descaled the first model, and have been religious with maintenance on the second machine - same issue. The error is "capsule not recognized." Very frustrating to waste several capsules and not know if it's going to work in the morning or not. Reading other reviews and speaking to Nespresso store employees, this seems to be a common issue with this model. I would skip!
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service , August 5, 2023
Hi. Thank you for your review. We are dismayed to learn your Vertuo Next has not met your expectations. We recommend running a priming cycle once a week through your machine, to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Vertuo Next, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love the push button
on August 12, 2023
Posted by: Nene
from East Hampton, NY
[This review was collected as part of a promotion.] After our Vertuo Next died we upgraded to the Vertuo Plus, really like just pushing a button instead of having to crank a lever
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
My new Vertuo Next
on August 14, 2023
Posted by: Bobaloo
from Grand Junction CO
[This review was collected as part of a promotion.] My old Vertuo Next needed to be replaced. I could only make one cup before having to wait a couple of hours to make another. I think I used it too much!!! And I don't think I maintained it like I should have, either...according to instructions. Anyway, the new one works perfectly. I always make two cups of different coffees and combine them first thing in the morning, add a little heavy cream, and do some reading while sipping on some amazing coffee. I have a Keurig but I hardly use it any more. The coffee just never tastes as good as Nespresso.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA