Customer reviews from Nespresso USA
Nespresso - VertuoPlus Deluxe by Breville - Titan
Average customer rating
4.6
(8,028 Reviews)
Rating breakdown 8,028 reviews
5 Stars
6,299
4 Stars
923
3 Stars
276
2 Stars
170
1 Star
360
87%of customers recommend this product.
(
3,450 out of
3,985)
Customer Reviews for Nespresso - VertuoPlus Deluxe by Breville - Titan
Customer Rating
5
Get a nespresso! We love it!
on July 24, 2024
Posted by: leliah5
Many different coffee pods to brew! The cleaning process can take a while but if you do it often then it won’t be to much of a hassle. We love it! Perfect for hot coffees or iced coffees or even frappes. It isn’t to noisy and it smells amazing being dispensed! We have been loving our nespresso machine so much in my household. We had a keurig before this and there is no comparison, nespresso is a much stronger brew.
Written by a customer while visiting influenster.com
Customer Rating
2
Delicious Coffee, Unreliable Machine
on July 23, 2024
Posted by: chensw
from NJ
Let me be clear: when the Nespresso Vertuo Next was working, it was a dream. It brewed a variety of coffee styles with ease, from bold espresso to smooth coffee drinks and include my favorites, Odacio and Altisso. It quickly became an essential part of our daily ritual.
However, there's a concerning catch. My machine failed within the first few months, and while Nespresso promptly replaced it. After a little over two years, the replacement just recently died as well. A flashing red light became my unwelcome companion, and no amount of troubleshooting, including everything I could find online, could revive it.
Here's the kicker: a quick internet search reveals many other users reporting similar short lifespans and malfunctions with the Vertuo Next.
Ultimately, I had to say goodbye to the Vertuo Next and opted for the Vertuo Plus in hopes of better luck. While the Vertuo Next delivered undeniably good coffee, its short lifespan and reported reliability issues cast a shadow over its overall value. If you're considering this machine, be aware of this potential drawback and weigh it against the convenience and delicious coffee it can produce.
No, I would not recommend this to a friend.
Response from Nespresso USABy Allison, Customer Service, July 24, 2024
Thank you for your review. We are happy to see you were able to speak with a machine expert and receive information about the lifetime of machine troubleshooting support we provide. If you ever need assistance with any Nespresso machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Cold
on July 22, 2024
Posted by: Shauna
from Cleveland ohio
First one is cold. No matter what I always have to do one test and then makes a Luke warm one
No, I would not recommend this to a friend.
Response from Nespresso USABy Kena, Customer Service, July 23, 2024
Thank you for your review. We’re dismayed to learn that your VertuoPlus isn’t working as expected and appreciate the opportunity to assist you. Please kindly be advised that your machine comes with a one-year warranty, and lifetime troubleshooting service. For replacement or repair assistance with your VertuoPlus, please do not hesitate to contact us through our toll-free number, 800-562-1465. We are confident that we'll be able to come to a satisfactory resolution.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Amazing morning coffee machine
on July 21, 2024
Posted by: varpartapr
I used to have this machine till it broke, had it for 5 years and honestly it was so amazing. The brewing options are unlimited and you can customize is how ever you want too. It’s easy to clean after 4 months I would recommend.
Written by a customer while visiting influenster.com
Customer Rating
2
Poor quality
on July 21, 2024
Posted by: Nd09
from Texas
Very short lived. Consistent problems multiple times a month if not weekly. Descaled it, cleaned it, reset it and nothing worked. Very disappointed in this product and do not suggest purchasing.
No, I would not recommend this to a friend.
Response from Nespresso USABy Aimee C., Customer Service, July 22, 2024
Thank you for your review and honest feedback, Nicole. We’re disappointed to learn that your Vertuo Next is not meeting your expectations. We sincerely apologize for any frustration or inconvenience this may have caused. Your machine comes with a lifetime of troubleshooting assistance and a one-year warranty. Please contact our Machine Experts at your earliest opportunity at 1-800-562-1465. We’re confident that we’ll come to a satisfactory resolution, getting you back to your Nespresso coffee ritual. For your convenience, we are available at our toll-free number 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Awful product with incredibly short lifespan
on July 20, 2024
Posted by: MK
from Toronto
I have bought 2 of these and both broke within a few months. I descale often and it still breaks. It first starts of with doing the cleaning cycle nonsense which only temporarily fixes it, but eventually these just stop completely altogether. Every forum you go to will say the same thing; I really wish I did some research before getting these. DO NOT BUY! I have gotten maybe 100 uses out of each one, which is less coffee than going to a cafe.
No, I would not recommend this to a friend.
Response from Nespresso USABy Aimee C., Customer Service, July 22, 2024
Thank you for your review. We’re disappointed to learn that your Vertuo Next is not meeting your expectations. We sincerely apologize for any frustration or inconvenience this may have caused. Your machine comes with a lifetime of troubleshooting assistance and a one-year warranty. Please contact our Machine Experts at your earliest convenience at 1-800-562-1465. We’re confident that we’ll come to a satisfactory resolution, getting you back to your Nespresso coffee ritual. For your convenience, we are available at our toll-free number 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
5
LOVE IT
on July 20, 2024
Posted by: alexeb3
I am very sold to Nespresso. Not only does it looks elegant, it also tastes amazing. I get my coffee every morning with no messes and low cleaning maintenance needed. It brews a smooth and delicious coffee every time!
Written by a customer while visiting influenster.com
Customer Rating
1
Great at first! Lasts 1 year - very noisy also
on July 20, 2024
Posted by: Denise
from Orlando, FL
I’ve had many Nespresso machines throughout the years. Overseas I always had the original line, same for my entire family. We’ve never had any issues and we are Nespresso customers basically since they first came out. I now live in the US for 3 years and my third Vertuo line machine just stopped working. I guess either the Vertuo line is horrible or the machines sold in the US are lower quality. A coffee machine is not supposed to be disposable. And there are 2 years warranty for most machines, they offer only 1 yr for Vertuo Plus, does that mean they expect it to brake shortly after a year?
I would recommend this to a friend!
Response from Nespresso USABy Aimee C., Customer Service, July 22, 2024
Thank you for your review and honest feedback, Denise. We’re disappointed to learn that your Vertuo Next is not meeting your expectations. We sincerely apologize for any frustration or inconvenience this may have caused. We aim to ensure complete customer satisfaction, and we deeply regret when that is not the case. Please get in touch with us at your earliest convenience at 1-800-562-1465 so our Machine Experts can work with you to resolve your machine issues. We’re confident that we’ll come to a satisfactory resolution, getting you back to your Nespresso coffee ritual. For your convenience, we are available at our toll-free number 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA