Customer reviews from Nespresso USA
Nespresso - VertuoPlus Deluxe by Breville - Titan
Average customer rating
4.6
(8,028 Reviews)
Rating breakdown 8,028 reviews
5 Stars
6,299
4 Stars
923
3 Stars
276
2 Stars
170
1 Star
360
87%of customers recommend this product.
(
3,450 out of
3,985)
Customer Reviews for Nespresso - VertuoPlus Deluxe by Breville - Titan
Customer Rating
1
Not good quality
on August 22, 2024
Posted by: bob
This is the second Nespresso machine I've owned, and it has been disappointing at the least. It has been glitchy from the very beginning and completely broke in less than 2 years.
No, I would not recommend this to a friend.
Response from Nespresso USABy Lisa A, Customer Service, August 23, 2024
Thanks for your review, Bob. We’re dismayed that your Vertuo Next machine hasn’t met your expectations since owning it. Your machine has a one-year warranty and a lifetime of troubleshooting available via our toll-free number 800-562-1465. We’re pleased to see you spoke with one of our machine experts who presented you with your out of warranty options via our Assistance Service Program. You can repair your machine with a 6-month repair warranty for $65.00 or receive a 35% out of warranty discount towards the purchase of a new machine with a new warranty. When you decide which options is best for you, please call our toll-free number 800-562-1465. Any Coffee Specialist will be pleased to assist you.
Written by a customer while visiting Nespresso USA
Customer Rating
3
Descale is DAUNTING! It IS rocket science!
on August 22, 2024
Posted by: Descale Nightmare
from Knoxville, TN
Dear Nespresso, Just give me one button to descale!! I have had my Vertuo Next for 2 years. I would have given it more than three stars... but descaling this machine is daunting! I love the machine, it understands the assignment... but descaling is a nightmare! I have watched tutorials and it does not work as it is supposed to. It is a frenzy of pushing buttons, holding them down, locking the lid, unlocking the lid... only to have it act like it is descaling without actually descaling. I have wasted all my descale sauce! When I get up in the morning, the machine blinking orange telling me it needs descaling (and it was descaled the day before) before getting my morning coffee makes me see red! I literally have to unplug the pot and plug it back in to get my one cup. You seriously need a rocket scientist to come and descale your pot. I am to the point that I want to buy another machine because this one is impossible to descale. Please let us know the steps of descaling in the sales pitch!
No, I would not recommend this to a friend.
Response from Nespresso USABy Lisa A, Customer Service, August 23, 2024
Thanks for your review. We’re dismayed that you’re experiencing issues getting your Vertuo Next machine out of descaling mode. Your machine has a one-year warranty and a lifetime of troubleshooting available via our toll-free number 800-562-1465. If troubleshooting is unsuccessful, we have repair and replacement options via our Assistance Service Program, even when your machines are out of warranty. We recommend reaching out to us to troubleshoot your machine. If you prefer, come to Live Chat from our Nespresso website, when you select “Machine Assistance” from the live chat category, to speak with a machine expert. We’re confident you’ll be back to a seamless Nespresso coffee ritual again soon.
Written by a customer while visiting Nespresso USA
Customer Rating
5
on August 21, 2024
Posted by: Maria
from San Fernando, Ca
[This review was collected as part of a promotion.] I am very happy with my nespresso vertuo coffee machine.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Easy to use
on August 21, 2024
Posted by: Skyscraper22
from Gaithersburg, MD
[This review was collected as part of a promotion.] I bought this Nespresso machine a week after giving birth and it has been an absolute lifesaver with a newborn at home. It is so easy to use, even while holding a crying baby.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great features
on August 20, 2024
Posted by: happy
from Highlands Ranch, CO
[This review was collected as part of a promotion.] I bought this machine a couple weeks ago and so pleased that I did.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Do not Buy, multiple issues until it died for good
on August 19, 2024
Posted by: RockyB
from New Orleans, LA
Machine lasted about 1 year and 4 months to be exact (of course the 1 year warranty had ran out 4 months ago). Getting close to the one year mark it started giving me every type of problems you can imagine, once was a red light, then orange light, then capsule wasn't recognized, I think I went through every issue the machine could have. I would call Nespresso every other month this year. Until today, the day of this review, the machine would not turn on anymore. Called Nespresso for the 5th time so they could tell me I needed to buy a new machine which I ended up doing unfortunately. Do not buy this Vertuo Next Machine. It is not a good product, or unless Nespresso fabricates one in a 1000 with defect and I was really unlucky. I am very disappointed because it's not a cheap product and to be buying another machine in less than 2 years is not expected at all.
No, I would not recommend this to a friend.
Response from Nespresso USABy Aimee C., Customer Service, August 20, 2024
Thank you for your honest review and feedback, Raquel. We’re disappointed to learn your Vertuo Next did not meet your expectations. We sincerely apologize for any frustration or inconvenience. When we reviewed your account, we were happy to see that you were able to take advantage of the out-of-warranty discount of 35% off your new VertuoPlus. We recommend performing a cleaning cycle with water once a week to keep your machine brewing at its best. If you need assistance with your new Nespresso or you would like us to arrange a callback from a supervisor so you can provide further feedback, please contact us via our toll-free number, 1-800-562-1465. We’re available 24 hours a day and 7 days a week for your convenience.
Written by a customer while visiting Nespresso USA
Customer Rating
3
Convenient and foamy but….
on August 17, 2024
Posted by: peonyholic
Espresso comes out foamy, which I really like; however, after one year, it started getting difficult to close when putting in a pod. Another minus point is that it only works with their pods. I tried different kinds of refillable pods in order to use different kinds of beans, but it didn’t turn out well
Response from influenster.comBy Nisha B., Customer Service, August 19, 2024
Hi. We’re dismayed to learn that the Vertuo Next does not meet your expectations. We’ve arranged a call back from a Machine Expert who will be better able to assist you. Call backs can occur within 24-48 hours from being submitted. We’d recommend running a priming cycle through your machine once a week to assist with keeping the taste, texture, body, and aroma in each brew. If you need assistance with your Vertuo Next machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance. Thanks!
Written by a customer while visiting influenster.com
Customer Rating
5
The best coffee
on August 16, 2024
Posted by: ashypena_2065
I was a daily Starbucks drinker until this machine. The varieties of coffee along with the freshness is amazing. Very easy to use and clean. The pod varieties indicate the size of the coffee. You can brew a single shot all the way to a d scent size pitcher of coffee. My coffee comes out perfect each time. Noise level during brewing is minimal. It also features Bluetooth to let you know if there is an issue with your machine. I’ve already purchased several as gifts.
Written by a customer while visiting influenster.com