Customer reviews from Nespresso USA
Nespresso - VertuoPlus Deluxe by Breville - Titan
Average customer rating
4.6
(8,028 Reviews)
Rating breakdown 8,028 reviews
5 Stars
6,299
4 Stars
923
3 Stars
276
2 Stars
170
1 Star
360
87%of customers recommend this product.
(
3,450 out of
3,985)
Customer Reviews for Nespresso - VertuoPlus Deluxe by Breville - Titan
Customer Rating
3
Great coffee. Terrible quality control.
on September 6, 2024
Posted by: Steve in Beaumont
from Beaumont, CA
I've had four Vertuo Next machines. I use the Next because it will takes the large capsules. All of them made great coffee. But each has failed within a year of purchase or exchange. When I tired of refurbished units, I just bought one again. IT LEAKS WATER all over the counter unless I pour in water just before brewing. The lever used to open and close the machine worked effortlessly at first. But within a few months it became harder and harder to move to the point now where I have to force it. VERY UNHAPPY!
No, I would not recommend this to a friend.
Response from Nespresso USABy Christine G., Customer Service, September 7, 2024
Thank you for your review. We share your disappointment that you've experienced issue with your Nespresso machine. The VertuoNext machine comes with a one-year warranty, and we provide lifetime troubleshooting support. We feel confident we can help resolve the leaking issue you've mentioned with prompt and comprehensive troubleshooting assistance by phone. Please call at your earliest convenience. We are available 24 hours a day, seven days a week at, 1-800-562-1465. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Don’t even bother
on September 5, 2024
Posted by: Val
from Dallas, texas
Literally owned this machine for 4 months , it broke down. They sent me a new one and it broke in a month. I did not even use it daily as I have my other espresso machine. Don’t waste your money
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B., Customer Service, September 6, 2024
Hi Val. Thank you for your review. We are dismayed to learn your Vertuo Next has not met your expectations. We recommend running a priming cycle once a week through your machine, to assist with keeping the taste, texture, body, and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Vertuo Next, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Beautiful and great quality
on September 4, 2024
Posted by: pamelag200
My Vertuo Next is by far my favorite purchase. Looks so good especially with the rose gold detailing. The quality of the material is great! It’s not made of cheap plastic pieces. It feels sturdy. The coffee selection is amazing!! I can brew regular coffee, cold brew, iced coffee, espresso and all the same options on decaf as well!! The fact that it is Bluetooth is a nice extra. I use purified water so haven’t needed to descale highly recommend this model.
Written by a customer while visiting influenster.com
Customer Rating
5
Delicious coffee
on September 4, 2024
Posted by: lindseyc98
My family is a huge coffee family, we love all of the features of this product, it’s easy to use, and the quality is perfect every time. It taste incredible with creamers as well.
Written by a customer while visiting influenster.com
Customer Rating
2
Orange light of death
on September 4, 2024
Posted by: Kylie
from Fort Mill, SC
This is our second machine as our first one broke in less than a year and now this one also has the same issues. The orange blinking light. I’ve fought with this machine more than I can handle. I’ve done all of the cleaning, descaling, troubleshooting, toothpick detail cleaning, etc. I’m so tired of paying for pods that go to waste after trying to brew a cup 5 times and the orange light blinking twice after unplugging, detail cleaning around where it punctures and reads the capsule, running water through. We do not know what to do for coffee now. We don’t like K-cup coffee and didn’t do well with a normal coffee pot as we like different things. Super disappointed.
No, I would not recommend this to a friend.
Response from Nespresso USABy Allison, Customer Service, September 5, 2024
Thank you for your review. If you ever need assistance with a Nespresso machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Nespresso Broke my Starbucks Addiction!
on September 4, 2024
Posted by: scooper1028
from Washington, D.C.
I bought my Vertuo Plus Deluxe in November 2021. I purchased it after visiting my grand babies. Their mother had a Vertuo Next machine. I'm a coffee snob that always begins my day at Starbucks. At home, I had a drip machine. At work, I made my own Vietnamese coffee with a French press because my employer provided Kureg...
Imagine my skepticism when my daughter-in-law offered me a latte! I was floored by the richness of the flavor! For my second cup, she showed me how to make my own. I whipped out my smartphone and watched learned about Nespresso machines via YouTube. A couple of hours later I purchased my machine. I haven't had any problems with it. I use it daily. I flush it once a month and so far haven't had to descale it.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Game changer
on September 3, 2024
Posted by: Erica041
from Scottsdale Az
[This review was collected as part of a promotion.] I bought this about a month ago and have loved it! The nespresso people were super helpful in making the decision on which model, and which coffees to start with. It’s easy to use and has totally leveled up my morning coffee, the quality of coffee is crazy! I didn’t expect such a difference from my k-cups.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Coffee Shop Alternative from Home!
on September 3, 2024
Posted by: HB1418
from Concord, CA
[This review was collected as part of a promotion.] I got the Nespresso Vertuo Plus. It’s been a game-changer for my coffee routine. The machine is super easy to use—just pop in a capsule, press a button, and you get a delicious cup of coffee or espresso with a rich crema. It also brews different sizes, so whether you want a quick espresso or a larger coffee, it has you covered. Plus, the convenience of having coffee at home is fantastic, and it’s saving me a lot of money compared to daily coffee shop visits.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA