Customer reviews from Nespresso USA
Nespresso - VertuoPlus Deluxe by Breville - Titan
Average customer rating
4.6
(8,028 Reviews)
Rating breakdown 8,028 reviews
5 Stars
6,299
4 Stars
923
3 Stars
276
2 Stars
170
1 Star
360
87%of customers recommend this product.
(
3,450 out of
3,985)
Customer Reviews for Nespresso - VertuoPlus Deluxe by Breville - Titan
Customer Rating
2
Not worth the hype
on September 24, 2024
Posted by: Abbey
from Alabama
When this machine actually works, it's great. But it has not lived up to the hype. Haven't even had it 2 years and there have already been so many issues. Leaking coffee, blinking red, constantly running it through clean cycles, etc. I have gone through the steps with Nespresso to try and fix the issues, we have reset it, descaled it and it still isn't consistently brewing coffee.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katy R., September 25, 2024
Thank you for your review, Abbey. We certainly understand your frustration, and we hope you know that we're always here to help. If you'd like to arrange an escalated call for next steps, please call us at 800-562-1465 where we are available 24 hours a day, 7 days a week. We look forward to speaking with you and finding a satisfactory solution.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Hassle-free coffee experience
on September 23, 2024
Posted by: sallyjame
I've been using this Nespresso Vertuo machine, and I absolutely love it! It's reliable, sleek, and makes consistently delicious coffee with a rich crema. The machine is user-friendly, with just one button to brew different cup sizes. It heats up quickly and reads the barcodes on the capsules, ensuring the perfect brew every time. Its large water tank and used pod container make maintenance minimal. If you're looking for a dependable, hassle-free coffee experience, this model delivers every time.
Written by a customer while visiting influenster.com
Customer Rating
4
Good coffee machine
on September 23, 2024
Posted by: melaniemainers
The Nespresso is a good standard coffee machine. It's cheaper than the other coffee machines. I'd have preferred it if they had more options for capsules such as hot chocolate or tea.
Overall good product.
Overall good product.
Written by a customer while visiting influenster.com
Customer Rating
4
Would recommend
on September 20, 2024
Posted by: Anonymous
I love my Nespresso! The vertuo machines make both espresso and coffee, which is great because some days I want a coffee and some days I want a latte. This machine heats up quick, has a large water reservoir capacity, and looks sleek! I have had it for about two years and have no complaints.
Written by a customer while visiting influenster.com
Customer Rating
2
Machine doesn't last long
on September 19, 2024
Posted by: Tom
from Illinois
I've had this machine for about a year and it's stopped working and is defective. When I first looked at this machine in a nespresso store, the salesman said "don't trust the reviews online, there were some issues but they've been fixed and the machine works great now". Well the reviews were correct. This machine has massive problems with longevity. My first nespresso machine lasted me just shy of 5 years. Bought this one thinking the new features were worth it and would last me a good amount of time...i was wrong.
Still got a year out of it though and the features of the extra sizes and such are awesome. I'm not sure if i just had one of the older machines that may have been part of the original problem batch, but disappointed in it especially if the people selling it know it may not be a quality product that one would expect and are still pushing it on people.
No, I would not recommend this to a friend.
Response from Nespresso USABy Christine G., Customer Service, September 20, 2024
Thank you for your review. We share your disappointment that you've experienced issue with your Nespresso VertuoNext machine. This model comes with a one-year warranty, and we provide lifetime troubleshooting support. We feel confident we can help resolve your machine issues with prompt and comprehensive troubleshooting assistance by phone. Please call at your earliest convenience. We are available 24 hours a day, seven days a week at, 1-800-562-1465. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
4
Nil
on September 18, 2024
Posted by: cherryn12
Great value, great taste, and looks super chic on the bench. Suitable for wfh or coffee lovers but on a budget
Easy to use, order capsules online though Nespresso app.
Written by a customer while visiting influenster.com
Customer Rating
5
Very nice
on September 18, 2024
Posted by: Jerrygracz11
from Hampshire il
Berry nice The product is excellent!! The coffee is excellent, the look is wonderful, I love this product
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Lots of options and it is super easy
on September 18, 2024
Posted by: GigiC
I love this espresso machine. I’ve had it about a year now and it has been great. Only takes about a minute per pod and is so easy! So many drinks options as well
Written by a customer while visiting influenster.com