Customer reviews from Nespresso USA
Nespresso - VertuoPlus Deluxe by Breville - Titan
Average customer rating
4.6
(8,028 Reviews)
Rating breakdown 8,028 reviews
5 Stars
6,299
4 Stars
923
3 Stars
276
2 Stars
170
1 Star
360
87%of customers recommend this product.
(
3,450 out of
3,985)
Customer Reviews for Nespresso - VertuoPlus Deluxe by Breville - Titan
Customer Rating
1
Don’t waste your money!
on October 4, 2024
Posted by: Crystalynn
from Palestine, Tx
I purchased this machine from a recommendation by my boss. Never should have wasted my money. The only way to use the over priced pods is to run it in the descale mode and just open it when the coffee starts looking watery. I’ve followed every possible troubleshooting thing listed on line and in the book. What a complete joke! Thank goodness I kept my K-cup!!!
No, I would not recommend this to a friend.
Response from Nespresso USABy Aimee C., Customer Service, October 5, 2024
Thank you for your honest review and feedback, Crystalynn. We are sorry to learn your Vertuo Next machine didn’t meet your expectations. Your machine comes with a one-year warranty and a lifetime of troubleshooting via our toll-free number, 1-800-562-1465. We recommend calling in to speak with a Machine Expert at a time that is convenient for you to address your machine issues. We are available 24 hours a day and 7 days a week for your convenience. We are confident we will assist you with a quick and effective solution, so you can return to your Nespresso coffee ritual.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love this machine
on October 3, 2024
Posted by: KaitlynnM
I love this machine. The pods are so great compared to other brands and not too expensive. Love the frother it comes with it works well. Easy maintenance. Overall great!
Written by a customer while visiting influenster.com
Customer Rating
1
Don’t waste your money
on October 3, 2024
Posted by: Bmurr
Bought this about a year and a half ago after trying it at a family members house. Bit costly compared to your regular pod machines but coffee was good and wife was hooked so decided to try it. Given the higher priced pods as well this machine was lightly used only on weekends as a treat. Now, 18 months later the machine doesn’t work, no one can tell us why, and I’m stuck with maybe 100 pods I can’t use or return. All this trouble and to Nespresso it’s only worth an extra 10% off another machine. What a joke.
Response from Nespresso USABy Chloe H., Customer Service, October 4, 2024
Thank you for contacting Nespresso, Brandon. We're disappointed to learn that your machine is not working to your satisfaction, and we apologize for any inconvenience. We are available 24 hours a day and 7 days a week by phone for your convenience. We look forward to speaking with you.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Clean, delicious,& easy option for coffee at home
on October 3, 2024
Posted by: cindyr277
At first I was against buying this machine as I thought it would collect dust but we have used this every day since we bought it! The Nespresso makes coffee at home an easy task! Love the sleek and minimal design. And cleaning it is super easy!
Written by a customer while visiting influenster.com
Customer Rating
4
Great coffee maker
on October 3, 2024
Posted by: Fairydust1
from Atlanta
I do love my Vertuo Nespresso. Makes the mornings easy. You do need to run the clean cycle about once a month to keep coffee grounds from staining the sensor and making the coffee maker go into to “red” or non working mode. Also, a regular mug fits under spout, but not a huge one. Otherwise, I love this! I love the frother that comes with it. You have to have that, in my opinion. I put my creamer in and and warm.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
DO NOT PURCHASE
on October 3, 2024
Posted by: Mike
This was my second purchase of the same machine. My first machine stopped working after a year and a half. And I was offered a small discount on my next purchase or I could send it in to have it fixed and I had to pay a fee. So I purchased another one and a year and a half in, same thing happened. I was given the same recommendations and at that point I gave up. I do NOT recommend this machine. I am beyond frustrated with both of my experiences purchasing this product.
No, I would not recommend this to a friend.
Response from Nespresso USABy Chloe H., Customer Service, October 4, 2024
Thank you for contacting Nespresso, Mike. We're disappointed to learn that your machine is not working to your satisfaction, and we apologize for any inconvenience. We are available 24 hours a day and 7 days a week by phone for your convenience. Please give us a call so we can further assist you. We look forward to speaking with you.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Bought A Second Time!
on October 2, 2024
Posted by: tesla
from California
I bought my first machine back in October of 2021, I donated my well-loved machine to my last job and re-ordered the same machine because I just loved it so much! I am excited to be saving money, while still having amazing, made at home coffee! I love how the coffee scent fills my home. Love starting my days with my Nespresso :)
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
If you love fancy coffees, lattes especially, this machine is for you!
on October 1, 2024
Posted by: jeannineh780a
I am obsessed with this machine!! I had no idea how much I’d love the Nespresso until I got it. I have used it almost every day since July and it is still going strong. It’s so beautiful and looks amazing on my coffee cart, it makes delicious coffee quickly and quietly, I even find the brewing noise to be somewhat calming, and I don’t even have to deal with lines at the coffee shop.
Written by a customer while visiting influenster.com