Customer reviews from Nespresso USA
Nespresso - VertuoPlus Deluxe by Breville - Titan
Average customer rating
4.6
(8,028 Reviews)
Rating breakdown 8,028 reviews
5 Stars
6,299
4 Stars
923
3 Stars
276
2 Stars
170
1 Star
360
87%of customers recommend this product.
(
3,450 out of
3,985)
Customer Reviews for Nespresso - VertuoPlus Deluxe by Breville - Titan
Customer Rating
4
Great Coffee but Limited Pod Selection
on October 7, 2024
Posted by: lillyc35
This is a great machine. It brews quickly, tastes great, and the tank holds a lot of water. It is also not very loud at all and has a cleaning setting. My only gripe with it is that you have to purchase Nespresso brand pods for it, which are a bit expensive and hard to find in stores. I think the original line of Nespresso machines would be a better choice if you want more variety and easier-to-find pods.
Written by a customer while visiting influenster.com
Customer Rating
5
My Favorite!
on October 7, 2024
Posted by: EEP
from Farmington, Connecticut
[This review was collected as part of a promotion.] I love my Nespresso VertuoPlus! It is such an easy way to make an elevated morning cup of coffee- and the design is so sleek. I had my last one for 5+ years before it showed any signs of wear. The coffee pod selection is huge and has something for everyone.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Tiny! Serves its purpose though
on October 6, 2024
Posted by: bmcreativ
Is not the most expensive one from the brand and saving is always a plus. Makes A LOT of noise to make coffee. This thing is very cheap and plastic.
Overall I like this machines, but I'm little disappointed.
Overall I like this machines, but I'm little disappointed.
Response from influenster.comBy Tara B, October 8, 2024
Thank you for your review. We are pleased to learn that you are enjoying your Vertuo Next machine. It is normal for all Nespresso machines to make some noise during operation. Please keep in mind the following factors that may be contributing to the noise:
• New machines with brand new pumps will produce less noise over time.
• If operating without water in the tank, the pump will be louder.
• The ideal surface for the machine should be solid and flat such as hard wood or a granite countertop.
These are some factors for machine noise. Should you require any additional assistance, we are pleased to offer lifetime troubleshooting via our toll-free number 800-562-1465. Please do not hesitate to contact us.
• New machines with brand new pumps will produce less noise over time.
• If operating without water in the tank, the pump will be louder.
• The ideal surface for the machine should be solid and flat such as hard wood or a granite countertop.
These are some factors for machine noise. Should you require any additional assistance, we are pleased to offer lifetime troubleshooting via our toll-free number 800-562-1465. Please do not hesitate to contact us.
Written by a customer while visiting influenster.com
Customer Rating
4
Check specs
on October 5, 2024
Posted by: Becks
from Portland, Oregon
I stayed in an ABNB and they had the VertuoPlus and I fell in love with it. Made delicious coffee one cup at a time, which was perfect for me. I bought one when I got home. The device I got only makes up to 8 oz., and I would have preferred a larger cup of coffee. (in other words, don't purchase the largest pods) I have to say it is a bit noisy when brewing, I'm the only one up when I make my first cup.
I would recommend this to a friend!
Response from Nespresso USABy Lisa A, Customer Service, October 7, 2024
Thanks for your review, Becks. We're dismayed to learn that you prefer larger cups of coffee that exceed 8 oz, and your VertuoPlus machine will not brew the larger XL Coffee capsules. The XL Coffee capsules were created for the following machine models: Vertuo Next, Vertuo Pop+, Vertuo Pop+ Deluxe, Vertuo Creatista, and Vertuo Lattissima.
As part of your machine maintenance, we recommend the first time use steps with water only, at least once a week to flush coffee granules out of the head of your machine. Your VertuoPlus machine comes with a one-year warranty and a lifetime of troubleshooting via our toll-free number 800-562-1465. Please reach out to troubleshoot your machine is it continues to sound loud. If troubleshooting is unsuccessful, we have repair and replacement options available via our Assistance Service Program, even when your machine is out of warranty. We look forward to assisting you with your VertuoPlus machine soon.
As part of your machine maintenance, we recommend the first time use steps with water only, at least once a week to flush coffee granules out of the head of your machine. Your VertuoPlus machine comes with a one-year warranty and a lifetime of troubleshooting via our toll-free number 800-562-1465. Please reach out to troubleshoot your machine is it continues to sound loud. If troubleshooting is unsuccessful, we have repair and replacement options available via our Assistance Service Program, even when your machine is out of warranty. We look forward to assisting you with your VertuoPlus machine soon.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Stopped working
on October 5, 2024
Posted by: Rix
Stopped reading pods. Went through troubleshooting and it could not be resolved. Part of troubleshooting asked me to connect to the machine through the app. Machine is not compatible with Android. Poor software management/backwards compatibility. Offered 35% off for a new machine but not sure I will get one.
No, I would not recommend this to a friend.
Response from Nespresso USABy Lisa A, Customer Service, October 7, 2024
Thanks for your review, Rix. We understand troubleshooting your Vertuo Next machine was unsuccessful, and it didn't pair for software update with your Android model. We're pleased to see you were offered a 35% out of warranty discount from our machine expert, and you purchased a Vertuo machine. Your machine has a one year warranty and a lifetime of troubleshooting, via our Assistance Service Program. We recommend the first time use steps once a week as part of your machine's maintenance. Enjoy getting back to your Nespresso coffee ritual with your Vertuo machine.
Written by a customer while visiting Nespresso USA
Customer Rating
4
Excellent choice … but missing 2 key features
on October 4, 2024
Posted by: FresaE0211
from VA
Love it… but I wish it were WiFi compatible and permited the larger sizes of coffee.
I would recommend this to a friend!
Response from Nespresso USABy Aimee C., Customer Service, October 5, 2024
Thank you for your review and recommendations, Tracey. We are so excited to hear that you love your VertuoPlus and appreciate the suggestions about your machine being Bluetooth-enabled and capable of brewing the Alto and Carafe size capsules. We have forwarded these suggestions to our team for further consideration. Your machine comes with a one-year warranty and a lifetime of troubleshooting via our toll-free number, 1-800-562-1465. We recommend performing a cleaning cycle with water, which is the same as the first-use rinsing steps suggested when you first began using your Nespresso, as this helps your VertuoPlus keep it brewing at its best. We are available 24 hours a day and 7 days a week for your convenience.
Written by a customer while visiting Nespresso USA
Customer Rating
5
My Daily Essential
on October 4, 2024
Posted by: amna09
I absolutely love my Nespresso VertuoPlus Deluxe Bundle, and I honestly don’t know what I would do without it! The variety of brewing options—from espresso to full cups of coffee—makes it perfect for every mood and time of day. The machine’s design is sleek and modern, fitting beautifully in my kitchen, and it’s incredibly easy to maintain with minimal cleaning required. I love the customization features, allowing me to adjust cup sizes and brew strengths to my preference. Every beverage comes out rich and flavorful, with perfect crema every time. If you’re a coffee lover, this machine is a game-changer!
Written by a customer while visiting influenster.com
Customer Rating
1
Not Recognizing any pods
on October 4, 2024
Posted by: nocoffeeagain
from Alexandria VA
This was my second vertuo next the first one lasted about 3 years this one about 16 months. From reading recent reviews it sounds like I am not the only person that had this issue, in the last few days. My machine stopped recognizing any pods. I noticed in the app it says my machine needs a firmware update, could this be connected to the issues it sounds like a number of people are experiencing????
No, I would not recommend this to a friend.
Response from Nespresso USABy Aimee C., Customer Service, October 5, 2024
Thank you for your review and candid feedback, Mellisa. We are sorry to learn your Vertuo Next machine is not meeting your expectations. Your machine comes with a one-year warranty and a lifetime of troubleshooting, via our toll-free number 1-800-562-1465. We recommend calling in to speak with a Machine Expert at a convenient time, as they will work with you to resolve your machine issues. We are available 24 hours a day and 7 days a week for your convenience. We are confident that our team will provide efficient and effective options to return you to your Nespresso coffee ritual as soon as possible.
Written by a customer while visiting Nespresso USA