Customer reviews from Nespresso USA
Nespresso - VertuoPlus Deluxe by Breville - Titan
Average customer rating
4.6
(8,028 Reviews)
Rating breakdown 8,028 reviews
5 Stars
6,299
4 Stars
923
3 Stars
276
2 Stars
170
1 Star
360
87%of customers recommend this product.
(
3,450 out of
3,985)
Customer Reviews for Nespresso - VertuoPlus Deluxe by Breville - Titan
Customer Rating
5
I canot leave without espresso!
on November 25, 2024
Posted by: uedag_575667
Amazing machine! Amazing espresso! This is the essential what I need then I can add sugar milk and all kinds of condiments to make different types of coffees. It’s durable and so easy to clean! It brews super quick and good consistency
Written by a customer while visiting influenster.com
Customer Rating
2
Did not last!
on November 25, 2024
Posted by: Elizabeth
from Louisiana
Coffee is good but not as hot as Keurig. Unfortunately it stopped working less than a year after getting it. Troubleshooted and bought the descaling kit but it is done! Very disappointed!
No, I would not recommend this to a friend.
Response from Nespresso USABy Lisa A, Customer Service, November 26, 2024
Thanks for your review, Elizabeth. We're dismayed to learn that your Vertuo Next machine stopped working. Your machine has a one-year warranty and a lifetime of troubleshooting via our toll-free number 800-562-1465. If troubleshooting is unsuccessful, we have repair and replacement options via our Assistance Service Program, even when your machine is out of warranty. We recommend calling our toll-free number and press 2, to troubleshoot with a machine expert while your machine is under warranty. We're confident we'll get you back to a consistent perfect cup of coffee soon.
Written by a customer while visiting Nespresso USA
Customer Rating
4
Perfect machine!
on November 24, 2024
Posted by: Leigh
[This review was collected as part of a promotion.] I love this machine! It’s my second one after having my first for about 3 years. It lasts awhile if you keep up with descaling.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love it
on November 24, 2024
Posted by: MosheerI
I’ve been using the Nespresso Vertuo Next for a while now, and it’s been great. It’s super easy to use—just one button, and you’re good to go. Easy to customize the coffee size. The coffee comes out really smooth with this nice layer of crema on top, which makes it feel like something you’d get from a café. It’s also pretty compact
Written by a customer while visiting influenster.com
Customer Rating
5
Gorgeous and Functional
on November 23, 2024
Posted by: AlaynaV
I love her❤️after my previous machine broke, I switched to this model and I like it a lot more! It is so clean and aesthetically pleasing. It is also easy to clean and makes coffee super fast. The coffee is delicious and one of the best parts of my morning.
Written by a customer while visiting influenster.com
Customer Rating
5
Excellent product and costumer service
on November 22, 2024
Posted by: Holly
from Washington
Honestly the best coffee machine I've ever had. I don't understand why people keep saying their broke unless they didn't knoe hoe to work it or didn't clean it? We have had ours for 3 years and everything has been great. Only problem was the milk frother we got with it but the company was so great about getting us a new one when it broke. I don't understand why people would complain about the product when the company is great to their customers. Best coffee!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Perfect latte every time
on November 22, 2024
Posted by: brichkafam_795186
Perfect latte everytime. Chiaro pods are my favorite. Easy to use machine. Coffee done with a min. Heats up fast. So far has lasted a whole year with no issues.
Written by a customer while visiting influenster.com
Customer Rating
2
Not a good fit for me
on November 22, 2024
Posted by: Reim
from Woodland, CA
I bought this machine a week ago and I’m ready to return it
The locking mechanism is hard to turn and anyone with arthritis in their hands. It hurts. Hate this new system. Coffee still tastes good but not worth the trouble
The locking mechanism is hard to turn and anyone with arthritis in their hands. It hurts. Hate this new system. Coffee still tastes good but not worth the trouble
No, I would not recommend this to a friend.
Response from Nespresso USABy Tara B, November 23, 2024
Thank you for your review. We are sorry to learn your Vertuo Next machine didn’t meet your expectations. Thank you for taking the time to share your experience with us, so we may improve upon our products. Your machine comes with a one-year warranty and a lifetime of troubleshooting via our toll-free number 800-562—1465. Please do not hesitate to contact us. We’re available 24 hours a day 7 days a week for your convenience.
Written by a customer while visiting Nespresso USA