Customer reviews from Nespresso USA
Nespresso - VertuoPlus Deluxe by Breville - Titan
Average customer rating
4.6
(8,028 Reviews)
Rating breakdown 8,028 reviews
5 Stars
6,299
4 Stars
923
3 Stars
276
2 Stars
170
1 Star
360
87%of customers recommend this product.
(
3,450 out of
3,985)
Customer Reviews for Nespresso - VertuoPlus Deluxe by Breville - Titan
Customer Rating
2
Stops turning on after one year
on May 22, 2025
Posted by: ER
from CA
Works great but only for a year. Both times I’ve gotten a new machine, after one year it stops turning on.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katy R., May 23, 2025
We're disappointed to hear this and we hope you know that we're always here to help. All machines are covered by at least a one-year warranty and a lifetime of troubleshooting. Please call us to speak with a machine expert at 800-562-1465 for an escalated call where we are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
4
on May 22, 2025
Posted by: vsikonia
from Chesapeake Virginia
Very nice I live alone so I only need one cup at a time
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
2
Wasetful
on May 21, 2025
Posted by: hmgarlisi21_8833
I had this for a few years and at first I thought it was great then the quality tucked and paying so much for a drink at home and wasteful less of the pods decided to get a semi automatic machine and grind beans. Much tastier and better than this.
Response from influenster.comBy Kendall, Customer Service, May 22, 2025
Thank you for your review, and we're sorry you've been disappointed. The coffee industry has experienced several recent challenges, including high shipping costs and extreme weather in regions where coffee is grown. These ongoing trends necessitated a slight increase to the price of some Nespresso coffee products in the United States. If you ever need assistance with your Nespresso machine please do not hesitate to contact us through our toll-free number 800-562-1465.
Written by a customer while visiting influenster.com
Customer Rating
3
Gray cup that hold pods broke after a year
on May 20, 2025
Posted by: Ami
I love my VertuoPlus. However, it broke after a year, just outside of the warranty period. Multiple reviews have shown the same issue: The gray cup inside that holds (and I assume spins) the pods popped out. After many attempts, I was able to screw it back in but it hasn't worked 100% right ever since. It brews espresso. However, it's loud and no longer ejects pods. Taste: 5 stars. Longevity: 2.5 stars.
Response from Nespresso USABy Logan M., Customer Service, May 21, 2025
Thank you for your review. We are sorry to hear that the VertuoPlus did not meet your expectations. We offer lifetime troubleshooting service, and both in or out of warranty replacement or repair if needed. Please call us at 800-562-1465, we’re available 24 hours a day and 7 days a week. We look forward to speaking with you.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Simple brewing
on May 19, 2025
Posted by: davek23_3887
The compact design makes it ideal for any counter space. It has a quite heating process, that is also quick, reducing time wasted waiting for your espresso to brew. Speaking of brewing, it has an auto brew size calibration determined by the size of the pod. Whether you are looking for a single shot, double shot, or a full cup of coffee, it will calibrate for you.
Written by a customer while visiting influenster.com
Customer Rating
5
What a treat every morning.
on May 18, 2025
Posted by: Larry
from Croton on Hudson, NY
Great coffee. I've had mine for years & look forward to my coffee every morning. Fantastic support when needed (cleaning, descaling etc)
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
2
on May 18, 2025
Posted by: cvg
from florida
This is my 3rd machine. I love the coffee and expresso. But these are the most unreliable machines I have
ever had. t
ever had. t
I would recommend this to a friend!
Response from Nespresso USABy Aimee C., Customer Service, May 19, 2025
Thank you for your review and honest feedback, Chris. We’re disappointed to learn that your Vertuo machine is not meeting your expectations. We sincerely apologize for any frustration or inconvenience you may have experienced. We want to assure you that we are committed to complete customer satisfaction and deeply regret when that is not the case. We have documented your experience to your account for review. Please contact us at 1-800-562-1465 at your earliest convenience so we can address any machine issues. We’re confident that we’ll come to a satisfactory resolution, getting you back to your Nespresso coffee ritual. For your convenience, we are available at our toll-free number 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
4
Makes a great cup of coffee!
on May 15, 2025
Posted by: Shep
from Reno, NV
[This review was collected as part of a promotion.] 5 stars for the coffee taste. 5 stars for style. The weak plastic for the used pod puller doesn’t pick up the bigger pods, but I don’t get too dirty manually moving the pod to the discard bin. I love that this machine makes all of the varieties of virtuo pods.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA