Customer reviews from Nespresso USA
Nespresso - VertuoPlus Deluxe by Breville - Titan
Average customer rating
4.5
(6,444 Reviews)
Rating breakdown 6,444 reviews
5 Stars
5,066
4 Stars
684
3 Stars
199
2 Stars
153
1 Star
342
87%of customers recommend this product.
(
3,333 out of
3,849)
Customer Reviews for Nespresso - VertuoPlus Deluxe by Breville - Titan
Customer Rating
5
Great machine!
on December 22, 2025
Posted by: Heather
from Reno, NV
[This review was collected as part of a promotion.] I bought this to replace a similar machine that we used many times a day for over 4 years. This machine has a cold brew feature that our older model didn’t have and it’s terrific. Love having the ability to brew both ways!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great Machine
on December 13, 2025
Posted by: Alex C
from Houston, TX
[This review was collected as part of a promotion.] Purchased two as gifts for family members after having had mine for a year. Awesome machine with zero issues so far. Saves me from having to spend money on coffee shops. If you’re on the fence, buy this along with a milk frother and double espresso pods. Totally worth it.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Beautiful design matches my kitchen decor perfect
on February 2, 2026
Posted by: Tam
from Los Angeles California
[This review was collected as part of a promotion.] I’m so happy with my new machine. Very nice upgrade from my older vertuo machine .
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love it!
on January 5, 2026
Posted by: DBee718
from New York
[This review was collected as part of a promotion.] This is the third machine I’ve bought over the last 10 years. Upgraded at home and bought an extra for the office.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
This model of machine is not good choice
on August 13, 2024
Posted by: Sunny
from Chicago IL
I have two machines not working . Both were gift from my daughters my daughter tried contact to company few times and asked repair them. These machine is not last not that long.
I have'nt been able to use this for long time. I don't want to recommend this . I love to send them back to company.
I have'nt been able to use this for long time. I don't want to recommend this . I love to send them back to company.
No, I would not recommend this to a friend.
Response from Nespresso USABy Antonia, Customer Service, August 14, 2024
Thank you for your review, Sunny. We're sorry to learn the Nespresso gifts from your daughter have been a disappointment, but we're here to help. For best assistance, we ask that you call 800.562.1465 when you're near your machines. A Machine Expert will register your machines, troubleshoot and come to a satisfactory resolution. We hope to hear from you soon and have noted your feedback on your account.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Serious upgrade
on December 26, 2025
Posted by: Dougs
from Pittsburgh
[This review was collected as part of a promotion.] Got this for my girlfriend for Christmas. She loves it. I real upgrade from her previous coffee maker
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Keeps leaking water
on July 11, 2022
Posted by: tw
from riverside
I have had 3 now and they all keep leaking water after about 3 months of having it. They are a little expensive to keep having this same issue. The girl at the store informed me that this is an ongoing issue with the next model I have since it has a tendency to leak. How frudtrating!
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service , July 12, 2022
Hi. Thank you for your review. We are dismayed to learn your Vertuo Next machine did not meet your expectations. However, we are thrilled to see you were able to speak to our Machine Experts, and a replacement Vertuo Next is on its way to you. We recommend running a priming cycle through your machine once a week to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Vertuo Next , please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
design flaws/bad technology
on August 7, 2024
Posted by: sadgirl
from Kentucky
ZERO STARS!! top button stopped working after brewing ONLY 20 cups. I didn’t even get to use all of my pods before it was completely useless. brand new fresh out of the box stopped working after 20 cups and cannot be replaced because of warranty issues. i’m SO sad don’t buy this or you’ll be sad too
No, I would not recommend this to a friend.
Response from Nespresso USABy Kendall, August 8, 2024
Thank you for your review. We’re dismayed to learn that your Vertuo Next machine is having issues brewing capsules. Most Nespresso machines have at least a one-year warranty, with a lifetime a lifetime of free troubleshooting, via our toll-free number 800-562-1465. We recommend calling Nespresso for assistance to speak with a machine expert who can assist you with your machine. If troubleshooting is unsuccessful, we have repair and replacement options via our Assistance Service Program. We’re confident we’ll get you back to enjoying your favorite blends again soon.
Written by a customer while visiting Nespresso USA