Customer reviews from Nespresso USA
Nespresso - VertuoPlus Deluxe by Breville - Titan
Average customer rating
4.6
(8,028 Reviews)
Rating breakdown 8,028 reviews
5 Stars
6,299
4 Stars
923
3 Stars
276
2 Stars
170
1 Star
360
87%of customers recommend this product.
(
3,450 out of
3,985)
Customer Reviews for Nespresso - VertuoPlus Deluxe by Breville - Titan
Customer Rating
1
on July 7, 2025
Posted by: Doug las
How come my machine broke after 18 months . I love Nespresso but not if the machine breaks down
Response from Nespresso USABy Nisha, Customer Service, July 7, 2025
Thank you for your review, Doug Las. We’re dismayed to learn that your VertuoPlus is not meeting your expectations. We’ve arranged a callback to the number on file from a member of our Machine Experts who will be better able to assist you. Callbacks can occur within 24-48 hours. We recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your VertuoPlus machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
2
Great coffee but....
on July 6, 2025
Posted by: Pp2
from Milwaukee
Makes great coffee but rotating pod spinner gets stuck, really stuck between cups! Have to take a towel and manually turn it until it loosens, then it can be used again. Again, coffee is fantastic, but machine is a really pain. Originally went thru all the flush and error codes with online help, but now we just use a towel, open the lid and reach in and manually get it to turn. Not easy, but works.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha, Customer Service, July 7, 2025
Thank you for your review. We’re dismayed to learn that your Vertuo Next is not meeting your expectations. We’ve arranged a callback to the number on file from a member of our Machine Experts who will be better able to assist you. Callbacks can occur within 24-48 hours. We recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Vertuo Next machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Do not buy this machine!
on July 6, 2025
Posted by: MJ
from Texas
Unfortunately, I had the same issue as reviews below. I do not recommend you buying this coffee machine. My family and I returned coffee machine and upgrade to Nespresso VertuoPlus Deluxe and have had no issues.
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Barista-Worthy Coffee at Home!
on July 6, 2025
Posted by: BriannaW
The Nespresso Vertuo has completely changed my coffee game. From bold espressos to smooth iced brews, it delivers café-quality results with zero guesswork. I love the variety of pods and how fast and easy it is to use—plus, the crema on top is chef’s kiss. Cleanup is effortless, and it looks sleek on my counter. If you’re a coffee lover who values flavor and convenience, this machine is 100% worth the hype!
Written by a customer while visiting influenster.com
Customer Rating
4
The best machine $$$ can buy!
on July 3, 2025
Posted by: AlyssaS
The Nespresso Vertuo Plus is ALMOST perfect! It is the best machine & best value for your money! This machine almost does it all, but its overall performance and features makes up for its lacking. (It basically is not compatible with the 12oz Alto capsules). Perfect size water tank & waste basket. So so easy to use, pops up and down and press a button.
Written by a customer while visiting influenster.com
Customer Rating
5
Great addition to my coffee machines. Great flavo
on July 3, 2025
Posted by: JeanT
This machine is a great addition to my machines. It comes very close to my fancier esspresso machine. I love the nesspresso coffee line. Great flavors. Very easy to run.
Written by a customer while visiting influenster.com
Customer Rating
1
Frustrating and high maintenance machine!!!
on July 2, 2025
Posted by: thom
I was given this machine as a gift only two years ago and I was so excited. Unfortunately, it stopped reading the capsules only a few months after owning it. I had to jump through multiple hoops to get to working again (rinse, factory reset, unplug, wipe down, sing to it, etc.). Over the past two years this issue happened every few weeks. I was meticulous about cleaning, descaling, and keeping software up to date. When it works it’s great but it is the most frustrating machine I have ever owned. I had to call support twice. The last time they were very unhelpful and wanted me to use a brand new capsule to brew to troubleshoot (sure I’ll throw more money in the trash!). Before this machine, I had a Keurig for 12 years without issue! I’ll be going back to Keurig.
No, I would not recommend this to a friend.
Response from Nespresso USABy Antonia, Customer Relations, July 3, 2025
Thank you for your review, however we're sorry to learn you were disappointed with your Vertuo Next. We see that you've contacted Nespresso regarding capsule use. Please call 800.562.1465 to speak with a Machine Specialist for additional assistance, Lauren. We look forward to restoring your confidence.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great machine
on July 2, 2025
Posted by: kristen00106_9802
As a former everyday Starbucks girl, the Nespresso machine changed my life! There are so many flavor options and it’s so easy to brew! I found so many videos on how to make different coffees too!
Written by a customer while visiting influenster.com