Customer reviews from Nespresso USA
Nespresso - VertuoPlus Deluxe by Breville - Titan
Average customer rating
4.6
(8,028 Reviews)
Rating breakdown 8,028 reviews
5 Stars
6,299
4 Stars
923
3 Stars
276
2 Stars
170
1 Star
360
87%of customers recommend this product.
(
3,450 out of
3,985)
Customer Reviews for Nespresso - VertuoPlus Deluxe by Breville - Titan
Customer Rating
2
Doesn’t brew anymore
on July 23, 2025
Posted by: Val09
Like the machine but now I put in a pod and nothing happened. It pokes through the pod but no water through it.i have cleaned and descaled this machine.
Response from Nespresso USABy Kendall, Customer Service, July 24, 2025
Thank you for your review, Val. We are dismayed to learn that the Vertuo Next machine does not meet your expectations. We offer repairs and replacements through our Assistance Service Program. Please do not hesitate to contact us via our toll-free number, 800-562-1465. We are available 24 hours a day, 7 days a week for your convenience.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Poor design
on July 23, 2025
Posted by: LeeLee
My old vertuo machine broke and I chose this machine as a replacement. However this model design is horrible with the water container in the back of the machine. You have to completely pull the machine out from the wall to add water. And while it touts being “thin” it is way too deep for the counter and sticks out from my other machines. . I returned, huge disappointment. Would love to get my first vertuo machine back but it does not accommodate the larger pods.
Response from Nespresso USABy Kendall, Customer Service, July 24, 2025
Thank you for your review. We're sorry to learn the Vertuo Next machine did not meet your expectations. Our Machine Experts would be pleased to assist you with finding the best machine for your needs. Please do not hesitate to contact us. We’re available 24 hours a day, 7 days a week for your convenience.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love my nespresso machine.
on July 22, 2025
Posted by: christinav131_5976
I have a nespresso for many years. Makes the best coffee and worth the extra pennies. I love the extra faom maker it comes with. Produces coffee much faster than Kerrigan and tastes is superior
Written by a customer while visiting influenster.com
Customer Rating
5
Game changer!
on July 21, 2025
Posted by: TBob
from San Jose, CA
[This review was collected as part of a promotion.] Game changer! I traded in my Keurig and am never going back!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Best coffee
on July 21, 2025
Posted by: fragrancegirlie_7587
My nespresso machine produces the BEST coffee I’ve ever enjoyed! I love the sleeker design versus my other machines. I feel like it presses and brews quicker while getting a great amount of coffee from the grounds in the pods. The cleaning process is so easy as well. Never not going to use my Nespresso
Written by a customer while visiting influenster.com
Customer Rating
5
The best brew!
on July 20, 2025
Posted by: eviec_7390
We’re big coffee drinkers and this is the perfect brew every time. It’s quick and consistent while being easy to use. It is quite loud which is its only downside BUT we’ve used it regularly over a year and would recommend!
Written by a customer while visiting influenster.com
Customer Rating
5
Amazing update!
on July 14, 2025
Posted by: Karri
from Midland Tx
[This review was collected as part of a promotion.] I just upgraded my machine so that I could use the 12 oz pods. The coffee is excellent. Much more bold than a keurig like coffe should be.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Look elsewhere
on July 14, 2025
Posted by: Javaguy
from CT
First one lasted 3 years, second lasted under 2. Simply not a reliable machine and Nespresso doesn’t stand behind it as well as they should.
No, I would not recommend this to a friend.
Response from Nespresso USABy Blake, Customer Service, July 15, 2025
Thank you for your review and honest feedback. We are truly sorry to hear about your recent experience with your Vertuo Next. Please accept our sincere apologies for any frustration or inconvenience this may have caused. We want to assure you that we are committed to achieving complete customer satisfaction and deeply regret when we fall short of that goal. Our Machine Experts are available 24 hours a day, 7 days a week. If you would like to discuss additional options regarding your warranty with a supervisor, please do not hesitate to contact us at 1-800-562-1465 between the hours of 9 AM and 6 PM. We are confident that we can find a satisfactory resolution, allowing you to return to enjoying your Nespresso coffee ritual. For your convenience, our toll-free number is available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA