Customer reviews from Nespresso USA
Nespresso - VertuoPlus Deluxe by Breville - Titan
Average customer rating
4.5
(4,827 Reviews)
Rating breakdown 4,827 reviews
5 Stars
3,756
4 Stars
476
3 Stars
140
2 Stars
131
1 Star
324
86%of customers recommend this product.
(
2,976 out of
3,449)
Customer Reviews for Nespresso - VertuoPlus Deluxe by Breville - Titan
Customer Rating
1
Broke after 6 months
on January 4, 2024
Posted by: Edr
from Washington DC
Broke after six months. Machine spins and spins with no coffee coming out. Have tried all types of troubleshooting and realize a lot of people have the same issue. I do not recommend anyone buying this machine.
No, I would not recommend this to a friend.
Response from Nespresso USABy Allison, Customer Service, January 5, 2024
Thank you for your review. All machines come with a one year warranty and a lifetime of troubleshooting assistance. If you ever need support with any Nespresso machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
3
Leaky
on January 11, 2024
Posted by: tesser12
Makes good coffee but not reliable. This is my second machine (first one was replaced after 2 months) and it was constantly leaking, needing to be cleaned and/or descaled before every use, and overall a poor experience. I ended up using it until it broke, but for the price, I think it should last more than 2 years.
No, I would not recommend this to a friend.
Response from Nespresso USABy Allison, Customer Service, January 12, 2024
Thank you for your review. If you ever need assistance with a Nespresso machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Great coffee, terrible reliability.
on February 3, 2024
Posted by: CoffeeLover
from Oklahoma
I have had the machine for two months. I tried to brew a cup this morning and it wouldn’t work. I contacted Nespresso and they are going to warranty the machine. As of right now it is a 1 star review. No machine that costs this much should need replaced after two months. Hopefully the replacement machine will make it longer.
No, I would not recommend this to a friend.
Response from Nespresso USABy Tara B, February 5, 2024
Thank you for your review. We are sorry to learn of your disappointment with your new Vertuo Next machine. However, we are please that you were able to contact our Machine Experts and you will be provided with a replacement machine under our Assistance Service Program. We are confident on the reliability of our Nespresso machine, and we look forward to you having a better experience. As part of your machine’s maintenance, we recommend you follow the first-time use steps at least once a week, to rinse away any granule buildup in the head of your machine. Your machine comes with a one-year warranty and a lifetime of troubleshooting via our toll-free number 800-562-1465. Please do not hesitate to contact us. We’re available 24 hours a day and 7 days a week for your convenience.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Not reliable. My last Nespresso machine
on February 3, 2024
Posted by: KL
from CA
My second Nespresso machine, broke after 2-3 years, roughly the same time as first one.
I still bought a new machine because I have bunch of unused capsules, but it’s time to go for serious machine and definitely not Nespresso. Coffee is good, but machines break too often!
I still bought a new machine because I have bunch of unused capsules, but it’s time to go for serious machine and definitely not Nespresso. Coffee is good, but machines break too often!
No, I would not recommend this to a friend.
Response from Nespresso USABy Tara B, February 5, 2024
Thank you for your review. We are dismayed to learn your experience with the Vertuo Next machine and a couple others has been unsatisfactory. As part of your machine’s maintenance, we recommend you follow the first-time use steps at least once a week, to rinse away any granule buildup in the head of your machine. Your machine comes with a one-year warranty and a lifetime of troubleshooting via our toll-free number 800-562-1465. We have Machine Experts who would be delighted to assist you with your Vertuo Next machine and provide you with the best resolution. We’re available 24 hours a day and 7 days a week. Please do not hesitate to contact us.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Avoid this unit
on February 7, 2024
Posted by: JavaKing
I have had this machine for two years and it constantly requires me to call tech support. Numerous times a year it malfunctions. Additionally it is quite hard to close. The design is bad. It needs to be reengineered or pulled from the line.
No, I would not recommend this to a friend.
Response from Nespresso USABy Allison, Customer Service, February 8, 2024
Thank you for your review. All machines come with a one year warranty and a lifetime of troubleshooting assistance. If you ever need support with any Nespresso machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Horrible design
on February 8, 2024
Posted by: Cupofjoe
from Ohio
Do not buy this hunk of junk unless you enjoy cleaning your coffee machine multiple times a day
No, I would not recommend this to a friend.
Response from Nespresso USABy Katy R., February 9, 2024
Thank you for your review. This is certainly not the experience we intend for our valued customers like you and we hope you know that we're always here to help. Machine experts are available 24/7 at 800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Constant issues
on February 11, 2024
Posted by: J
Constantly breaking. Had an original machine in the past and this one has just sucked in comparison.
Response from Nespresso USABy Customer Service, February 12, 2024
Thank you for your review. We are dismayed to learn you are experiencing issues with your Vertuo Next machine. Our machines have a one-year warranty and come with a lifetime of troubleshooting, via our toll-free number 800-562-1465. We’re available 24 hours a day and 7 days a week for your convenience. We are also available via our Nespresso Live Chat on our website from 8 AM - 10 PM EST. Please contact us at your earliest convenience to address your machine issues.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love my Vertuo Next
on February 12, 2024
Posted by: Augie
from Arizona
[This review was collected as part of a promotion.] I received this as a Christmas gift and now I can have my lattes at home without the expense of going out. Love that. Also, I appreciate the many tutorials about the coffee and the features.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA