Customer reviews from Nespresso USA
Nespresso - VertuoPlus Deluxe by Breville - Titan
Average customer rating
4.5
(4,827 Reviews)
Rating breakdown 4,827 reviews
5 Stars
3,756
4 Stars
476
3 Stars
140
2 Stars
131
1 Star
324
86%of customers recommend this product.
(
2,976 out of
3,449)
Customer Reviews for Nespresso - VertuoPlus Deluxe by Breville - Titan
Customer Rating
1
Poor Quality
on October 1, 2023
Posted by: sw14
Didn't even last a year, and even when I used it, would stop working half the time. Save yourself the trouble and purchase a different machine other than this one.
No, I would not recommend this to a friend.
Response from Nespresso USABy Tara B, Tara B, October 2, 2023
Thank you for your review. We are sorry to learn your Vertuo Next machine didn’t meet your expectations. Your machine come with at least one year warranty and a lifetime of troubleshooting, via our toll-free number 800-562-1465. We recommend calling in to speak with a Machine Expert at a time that is convenient for you, they may be able to offer some other options that work for you. We are available 24 hours a day and 7 days a week for your convenience.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Doesn't last
on October 27, 2023
Posted by: NR
from Fairfax VA
Machine quit after 1 year...descaled and worked for another 2 months, and quit again. Too much time spent trying to fix it, so won't be purchasing this brand
No, I would not recommend this to a friend.
Response from Nespresso USABy Customer Service, October 28, 2023
Thanks for your review. We’re dismayed that your Vertuo Next machine wasn’t working to your satisfaction. We’re pleased to see you’ve replaced your machine with our new Vertuo Pop+ machine. We recommend the first time use steps at least once a week as part of your machine maintenance, to flush water through your machine and rinse away any coffee granule buildup. Your Vertuo Pop+ machine comes with a one-year warranty and a lifetime of troubleshooting via our toll-free number 800-562-1465. If troubleshooting is unsuccessful, we have repair and replacement options available via our Assistance Service Program, even when your machine is out of warranty. Enjoy continuing your Nespresso coffee journey with your Vertuo Pop+ machine.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Look for something else
on October 29, 2023
Posted by: MooreMU33
from Chesapeake, VA
Much like other reviewers, the quality on this machine is lacking. Even with proper maintenance, it went bad right before the 2 year mark. I put the pod in and click the button - Light blinks orange twice. Descaled and Cleaned - it works 1 time and then process starts over again. Tech support couldn't fix it and offered 35% off a new device since it is out of warranty. I wouldn't recommend this device.
No, I would not recommend this to a friend.
Response from Nespresso USABy Jason, Customer Service, October 30, 2023
Thank you for your honest review, and we are disappointed to hear that there was an issue with your machine. We'll be sure to note your feedback to our quality team.
Written by a customer while visiting Nespresso USA
Customer Rating
3
Great coffee, However..
on November 10, 2023
Posted by: Theresa E
from Albany, NY
I Love Nespresso however the machines don’t seem to last only over a year no matter what machine one buys on the vertuo series. Have tried both the Next and this model. I Love the coffee however the cost of the machines not so much given they just don’t last
I would recommend this to a friend!
Response from Nespresso USABy Christine G., Customer Service, November 11, 2023
Thank you for your review. We share your disappointment that you've experienced issue with your Nespresso Vertuo machine. This model comes with a one-year warranty and we're happy to offer lifetime troubleshooting support. We feel confident we can help resolve any machine you've experienced with prompt and comprehensive troubleshooting assistance by phone. Please call at your earliest convenience. We are available 24 hours a day, seven days a week at 1-800-562-1465. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Plagued with troubles
on November 15, 2023
Posted by: earlyriser
When it works, it is a great machine. But we have had two irreparably break in a three year time, so I do not recommend this model.
No, I would not recommend this to a friend.
Response from Nespresso USABy Customer Service, November 16, 2023
Thank you for your review, Amanda. We stand behind our brand and trust the assistance you received was in line with your expectations. If not, we urge you to call back, 800.562.1465, as your satisfaction is our highest priority.
Written by a customer while visiting Nespresso USA
Customer Rating
4
Great coffee, quickly served!
on November 23, 2023
Posted by: Coffeedrinker31
from St. Paul
[This review was collected as part of a promotion.] Our previous machine stopped working, so we opted the discount on a new machine rather than repairing the old one. We are long-time nespresso users, and have saved quite a bit of money forgoing the expensive coffee shops.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
2
I really wanted to love it
on November 26, 2023
Posted by: Ang
from California
Lasted less than two years and came with many problems.
I love the Nespresso espresso and coffee but not sure I’ll be sticking with the brand. I have tons of pods with no machine to brew them. And the pod prices have gone up so much not sure if I’m saving much nowadays vs going to the coffee shop
I love the Nespresso espresso and coffee but not sure I’ll be sticking with the brand. I have tons of pods with no machine to brew them. And the pod prices have gone up so much not sure if I’m saving much nowadays vs going to the coffee shop
No, I would not recommend this to a friend.
Response from Nespresso USABy Christine G., Customer Service, November 27, 2023
Thank you for your review. We share your disappointment that you've experienced issue with your Nespresso machine. The VertuoNext machine comes with a one-year warranty and we're happy to offer lifetime troubleshooting support. We also provide out-of-warranty options as well. Please call at your earliest convenience, so we can help resolve the issue you have mentioned. We are available 24 hours a day, seven days a week at 1-800-562-1465. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
5
I'm new to Nespresso!
on November 26, 2023
Posted by: Happy Camper
from Denver Colorado
[This review was collected as part of a promotion.] I'm new to the Nespresso family and will never look back! My coffee drinking experience has changed dramatically and I feel like I am treating myself to an experience rather than a quick cup of joe!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA