Customer reviews from Nespresso USA
Nespresso - VertuoPlus Deluxe by Breville - Titan
Average customer rating
4.5
(4,827 Reviews)
Rating breakdown 4,827 reviews
5 Stars
3,756
4 Stars
476
3 Stars
140
2 Stars
131
1 Star
324
86%of customers recommend this product.
(
2,976 out of
3,449)
Customer Reviews for Nespresso - VertuoPlus Deluxe by Breville - Titan
Customer Rating
1
on July 7, 2025
Posted by: Doug las
How come my machine broke after 18 months . I love Nespresso but not if the machine breaks down
Response from Nespresso USABy Nisha, Customer Service, July 7, 2025
Thank you for your review, Doug Las. We’re dismayed to learn that your VertuoPlus is not meeting your expectations. We’ve arranged a callback to the number on file from a member of our Machine Experts who will be better able to assist you. Callbacks can occur within 24-48 hours. We recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your VertuoPlus machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
One Star Because Zero Stars Isn't An Option !
on July 8, 2025
Posted by: GordonT
from North Carolina
I should have learned my lesson from the first machine that leaked water 14 months after purchase. Nespresso was happy to sell me another machine rather than replace that one. This machine is a waste of money. The coffee is barely warm. On certain pod sizes, the machine vibrates violently to the point that the cup falls off the machine and spills coffee everywhere, and it sprays coffee out the back of the unit. For the price of the machine and the ridiculous prices for the pods, I would expect this to have some above-average product quality. We shouldn't have to make machine repairs as a consumer.
No, I would not recommend this to a friend.
Response from Nespresso USABy Chloe H., Customer Service, July 9, 2025
Thank you for your review. We're sorry to learn the Vertuo Next machine doesn’t meet your expectations. Your machine comes with a one-year warranty and a lifetime of troubleshooting. We offer repair & replacement options via our Assistance Service Program. Our Machine Experts would be pleased to assist you to provide you with the best resolution possible. Please do not hesitate to contact us. We’re available 24 hours a day, 7 days a week for your convenience.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great for people with Arthritis too!!
on August 12, 2025
Posted by: JoanT
from Daytona, Florida
Pleased and happy with this machine more so than any other one I have ever purchased. As usual it produces fantastic, delicious 😋 coffee. That is a given. But I have Rhumatoid Arthritis so with this machine, if you are looking for one that does not require any hard hand pressure from you....this is the machine for you. A cup of coffee for me with NO pain on my wrist,fingers, or hands. Thank you Nespresso. I can not stop singing your praise.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Started leaking
on September 18, 2021
Posted by: Gayla gumballs
from Edmond, ok
I loved this machine! No problems for 1 and a half years but then it started leaking. I took great care of it, descaling, etc. finally had to put it away in the pantry. Don’t have the heart to throw it away….
I would recommend this to a friend!
Response from Nespresso USABy JC A., Customer Service, September 20, 2021
Thank you for your review, Gayla.
We certainly want your Nespresso experience to be special and exactly to your liking. The VertuoPlus machine comes with a lifetime of troubleshooting support through Nespresso. Should you require any assistance with your machine, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
We certainly want your Nespresso experience to be special and exactly to your liking. The VertuoPlus machine comes with a lifetime of troubleshooting support through Nespresso. Should you require any assistance with your machine, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Best gift to myself
on January 6, 2022
Posted by: nespressyourself
from New York, NY
- There is a wonderful variety of pods.
- You can make an espresso or full sized cup of coffee.
- The crema is excellent and it's super easy to use.
- I love how sleek and sexy it looks on my counter space (it doesn't take up much)
If you're looking to purchase this machine I highly recommend! The self lifting head, the design of the pod disposal and water tank make this machine extremely functional, well designed and chic.
- You can make an espresso or full sized cup of coffee.
- The crema is excellent and it's super easy to use.
- I love how sleek and sexy it looks on my counter space (it doesn't take up much)
If you're looking to purchase this machine I highly recommend! The self lifting head, the design of the pod disposal and water tank make this machine extremely functional, well designed and chic.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
So Impressed with machine, pods and Nespresso
on January 11, 2022
Posted by: vnf
from Silver Spring, Maryland
We purchased a VertuoPlus in 2016. In November 2021 it kept showing the descaling warning no matter how many times we descaled. We called Nespresso and they sent a shipping box so we could send the machine in for a no cost repair. When the machine was returned, it was broken, so we called again and they sent a new machine which worked but was very noisy. We called again and the machine was replaced with a more expensive machine which works wonderfully. The company stood by its product even though it was far out of warranty. The machine and pods may be expensive, but this company is phenomenal as is the coffee.
I would recommend this to a friend!
Response from Nespresso USABy Nisha B, Customer Service , January 12, 2022
Hi VNF, thank you for your review. We are thrilled to learn you are enjoying your VertuoLine Machine. We recommend running a priming cycle through your machine once a week to assist with keeping the taste, texture, body and aroma in each brew We also recommend descaling your machine every three months or three hundred capsules, whichever comes first. If you need assistance with your VertuoLine Machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Red and yellow rings of death
on January 25, 2022
Posted by: Mandee87
from Dallad,TX
No matter what I do- they do not go away. Do not buy this machine - you will end up having to toss it after spending $$$$$ on so much descaler. I've told so many friends not to buy.
No, I would not recommend this to a friend.
Response from Nespresso USABy Tara B, Customer Service, January 27, 2022
Thank you for your review, Amanda. We are dismayed to learn you are experiencing issues with your Vertuo machine. The red and yellow light indicator is an early descaling alert. We recommend descaling your machine every three months or after 300 capsules, whichever comes first. Your Vertuo machine comes with a 1-year warranty and a lifetime of troubleshooting, via our toll-free number 800-562-1465. We’re available 24 hours a day and 7 days a week for your convenience. We recommend calling us at your earliest convenience, so a Machine Expert can assist you with your Vertuo machine. We look forward to speaking with you soon.
Written by a customer while visiting Nespresso USA
Customer Rating
4
Great Nespresso Machine!
on March 19, 2022
Posted by: wdnmdrn
from Boston, MA
This is our 4th Nespresso Machine and it’s the best! We love the sleek clean look. I love that it is quick pre-heating and of course consistently producing great tasting coffee!! The only reason why I did give it a 5 star rating is because the area where you put your coffee mugs does not accommodate larger/wider mugs. The first time we used it our larger coffee mug shifted forward due to the vibration from the machine and spilled the coffee unto the counter. We have since removed the “cup support” and so far have been working with no spillage. Overall though we love, love this Nespresso Machine but hope that on their next design would consider increasing the surface area for larger coffee mugs.
I would recommend this to a friend!
Response from Nespresso USABy Nisha B, Customer Service , March 21, 2022
Hi. Thank you for your review. We are thrilled to learn you are enjoying your VertuoLine Machine. We recommend running a priming cycle through your machine once a week to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your VertuoLine machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA