Customer reviews from Nespresso USA
Nespresso - VertuoPlus Deluxe by Breville - Titan
Average customer rating
4.5
(5,027 Reviews)
Rating breakdown 5,027 reviews
5 Stars
3,901
4 Stars
507
3 Stars
148
2 Stars
136
1 Star
335
86%of customers recommend this product.
(
2,999 out of
3,484)
Customer Reviews for Nespresso - VertuoPlus Deluxe by Breville - Titan
Customer Rating
1
Red and yellow rings of death
on January 25, 2022
Posted by: Mandee87
from Dallad,TX
No matter what I do- they do not go away. Do not buy this machine - you will end up having to toss it after spending $$$$$ on so much descaler. I've told so many friends not to buy.
No, I would not recommend this to a friend.
Response from Nespresso USABy Tara B, Customer Service, January 27, 2022
Thank you for your review, Amanda. We are dismayed to learn you are experiencing issues with your Vertuo machine. The red and yellow light indicator is an early descaling alert. We recommend descaling your machine every three months or after 300 capsules, whichever comes first. Your Vertuo machine comes with a 1-year warranty and a lifetime of troubleshooting, via our toll-free number 800-562-1465. We’re available 24 hours a day and 7 days a week for your convenience. We recommend calling us at your earliest convenience, so a Machine Expert can assist you with your Vertuo machine. We look forward to speaking with you soon.
Written by a customer while visiting Nespresso USA
Customer Rating
4
Great coffee machine!
on May 11, 2022
Posted by: Shipkicker
from Charlotte NC
We have used the VertuoPlus for about 4 years. We love the machine and the coffee selections. The plus has the larger water tank and the water tank can be placed in on either side of the machine or behind it. I tank one star off as we had to replace it after 4 years as if started to fail. Ours gets HEAVY use each day so I guess we should be happy with a solid 4 years. It is also a bit tricky to descale as the directions are involved, I think 12 steps? But all in all a fine machine that produces store quality coffees. We just bought the replacement and hope to get 4 more years! Enjoy
Written by a customer while visiting Nespresso USA
Customer Rating
4
expensive delicious coffee
on May 22, 2022
Posted by: HonestLady
from Florida
I have been enjoying a large selection of coffee pods brewed by my VetuoPlus Deluxe machine for a couple of years. It makes consistently good coffee. It is expensive. I may have to cut down on my monthly orders because of the price increase. I definitely enjoy the coffee selections!
Maintenance: the machine descaling process is a not fun at all and the descaling mix is pricey too.
Sadly and the reason for 4/5 is the frustrating Auto ship web orders are a mess. But customer service by phone seems to be the way to go when the website messes up. I have also returned my machine for a repair, customer service again was extraordinary. Overall pleased and enjoy two or three cups a day.
Maintenance: the machine descaling process is a not fun at all and the descaling mix is pricey too.
Sadly and the reason for 4/5 is the frustrating Auto ship web orders are a mess. But customer service by phone seems to be the way to go when the website messes up. I have also returned my machine for a repair, customer service again was extraordinary. Overall pleased and enjoy two or three cups a day.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
It was great - until the infamous "leak" issue
on July 29, 2022
Posted by: Gilded Lily
from Los Angeles, CA
Let me start by saying that I love Nespresso. I bought my first machine (the initial Vertuo) in 2014 or 2015. I got this machine around the time of the pandemic to have a machine in my workplace, too. I have been using this one in my home for the last 2 years, and about 6 months ago, the leak issue emerged. At first, it was a little water here and there. At this point, I have to fold up several paper towels to blot all the water that leaks out of the tank every time I fill it. What a mess. I should have read the other reviews about this leak issue before buying.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B , Customer Service, August 1, 2022
Hi. Thank you for you review. We are dismayed to learn the VertuoPlus does not meet your expectations. We recommend running a priming cycle weekly through your machine to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your VertuoPlus, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Love!
on October 2, 2022
Posted by: Steph23
from Cottage Grove, MN
[This review was collected as part of a promotion.] I bough this a month ago and love the coffee. I never had one before, and the directions weren’t the best. But the coffee is fantastic!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Nespresso Newbie
on October 3, 2022
Posted by: ShaneNC
from North Carolina
[This review was collected as part of a promotion.] I bought the Vertuo Plus about a month ago. So far, this thing is great! I admittedly did not have high expectations, as I typically do not enjoy coffee brewed in these on-demand, one cup things. This machine has changed my mind. The coffee comes out hot, with gorgeous layers of frothy goodness. It’s easy to use and I look forward to using it each day. The only issue is that I’ve been having two cups of coffee everyday because they’re so good.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great coffee, simplified
on October 6, 2022
Posted by: Drrocket
from Huntsville, Alabama
[This review was collected as part of a promotion.] During a trip this summer in France and Holland, we had Nespresso coffee machines in our rooms. I had forgotten how good espresso coffee could be and these coffee units showed me how easy it could be for my morning pick me up. Saved my money and bought this unit. Took it to work and I must say that I am loving it. Simple to operate and allows me to have my espresso at work without a trip to the coffee shop.
I’ve started branching out to other coffees too. The aluminum containers do keep the coffee fresh! I like that I can recycle them also.
Very happy to date and would recommend this unit. Well designed, functional, and easy to operate.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Super FAST EASY AND FANTASTIC CUP OF COFFEE
on November 19, 2022
Posted by: StuffForGuys
from Ramsey, New Jersey
I bought this machine 1-1/2 months ago. What an awesome machine, easy, fast and brews accurately every time. I LOVE❤️ it!!!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA