Customer reviews from Nespresso USA
Nespresso - VertuoPlus Deluxe by Breville - Titan
Average customer rating
4.5
(4,827 Reviews)
Rating breakdown 4,827 reviews
5 Stars
3,756
4 Stars
476
3 Stars
140
2 Stars
131
1 Star
324
86%of customers recommend this product.
(
2,976 out of
3,449)
Customer Reviews for Nespresso - VertuoPlus Deluxe by Breville - Titan
Customer Rating
3
Super Loud
on April 21, 2023
Posted by: Michael
from O'Fallon, IL
We received this machine as a gift for Christmas. It is now April and the machine is super noisy to use. I almost cringe when I have to make a cup because it is so loud. Still makes good coffee though.
No, I would not recommend this to a friend.
Response from Nespresso USABy Lisa A, Customer Service, April 22, 2023
Thanks for your review, Michael. We’re dismayed to learn that your VertuoPlus machine is very loud when you brew a capsule. As part of your machine maintenance, we recommend the first time use steps at least once a week, to flush water through the head of your machine, and rinse away any coffee granule buildup. Your VertuoPlus machine comes with a one-year warranty and a lifetime of troubleshooting via our toll-free number 800-562-1465. We recommend calling us and speaking with a machine expert when you have time to troubleshoot your machine by phone. We’re confident we’ll come to a satisfactory resolution.
Written by a customer while visiting Nespresso USA
Customer Rating
3
Great for a while
on June 27, 2023
Posted by: lauren88
from midland, tx
I had this a little over a year and can't get it out of descaling mode. It went through about 12 tanks of water and kept going. The first one I had started leaking after about a year as well.
No, I would not recommend this to a friend.
Response from Nespresso USABy Allison T., Customer Service, June 28, 2023
Thank you for your review. We are happy to see you were able to speak with a machine expert. If you still need assistance with your Vertuo Next machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
It leaks
on August 14, 2023
Posted by: DK
Leaking hot water and coffee. It does not work. I am not sure if the machine is seals 100%.
No, I would not recommend this to a friend.
Response from Nespresso USABy Tara B, Customer Service, August 15, 2023
Thank you for your review. We are dismayed to learn your Vertuo Next machine didn’t meet your expectation. However, we are delighted that you spoke with our Machine Expert who provide troubleshooting tips that were unsuccessful, therefore, a replacement order was processed for you. We look forward to you, once again enjoying the many Vertuo blends, while you continue your coffee journey with Nespresso. Please do not hesitate to contact us via our toll-free number 800-562-1465 if you have any issues. We offer a lifetime of troubleshooting and are available 24 hours a day and 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Really expensive decoration..... No thanks.
on August 27, 2023
Posted by: Rberscheid
from Ozark, Mo
We received this as a Christmas present this year. When we first got it we had a hard time getting it to even brew the first cup. Finally got it primed and it worked. After a couple of months it would only brew one cup a day if we were lucky. Now it has to be cycled dozens of times to hopefully get one cup of coffee. If there are two of you wanting coffee.... Forget it. Not happening. The bad side is it was a gift and we didn't receive a gift receipt so nothing we can do to get a replacement. Pretty sure I'm just going to buy a kureg again. Never should have gotten rid of it in the first place
No, I would not recommend this to a friend.
Response from Nespresso USABy Kendall S, Customer Service , August 30, 2023
Thank you for your review. We understand that your experience with our Vertuo Plus machine has not met your expectations, and we would be happy to assist you to the best of our abilities. We stand behind our brand, and every machine is covered under at least a one-year warranty. We also offer out-of-warranty replacement or repair service, as well, so please contact us at 800-562-1465 at your earliest convenience. We are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
3
Great coffee, HORRIBLE machine
on August 29, 2023
Posted by: Gabrielle
from Massachusetts
My roommate had this Vertuo machine and I loved it! When I moved out I was gifted my own. It worked incredibly for about 3 month and made the most delicious coffee. I moved this summer and put it into storage for about 6 weeks. Ordered new pods and went to use it a few weeks ago and couldn’t get it going. Have spent 6+ hours trying to get it to work and even called Nespresso. All they did was tell me to put the water tank on and off again and again. Did nothing. Based on googling, machines not working after a short period of not using is common. Incredible coffee but would not recommend this machine to anyone who wants a lasting product. I would like a refund!
No, I would not recommend this to a friend.
Response from Nespresso USABy Kendall S, Customer Service , August 30, 2023
Thank you for your honest review, Gabrielle. We're dismayed to learn your Vertuo machine hasn't met your expectations. All machines come with a one-year warranty and a lifetime of troubleshooting assistance. For further support with your Nespresso machine, please contact us through our toll-free number, 800-562-1465, at your earliest convenience.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Bad quality - doesn't last
on October 24, 2023
Posted by: MN2023
from Minneapolis, MN
I had this machine replaced after 1 year - and Nespresso sent me a new machine as it was under warranty. I have now had this machine for 2 years - and suddenly doesn't work. I descale and clean regularly. This model of machine is a piece of crap. So frustrating the amount of times I have had to troubleshoot these machines, and the amount of money spent and they still don't work or last!
No, I would not recommend this to a friend.
Response from Nespresso USABy Customer Service, October 25, 2023
Thank you for your review. If you ever need assistance with a Nespresso machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
3
Tasty coffee
on November 7, 2023
Posted by: Austin
from Orrville ohio
Love mine, love the drinks, only down fall is my leaks water from the bottom of the machine. They won’t replace it which is disappointing only had it for a few months. Called customer service and I can send it in to be worked on and would take over 3 weeks.
I would recommend this to a friend!
Response from Nespresso USABy Katy R., November 8, 2023
Thank you for your review, Austin. While we certainly understand your frustration, we'd like to attempt to repair your machine. If we are unable to repair, we'll replace as it is still within the one-year warranty. Please give us a call to arrange repair. We are available 24 hours a day, 7 days a week at 800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Ugh!
on November 23, 2023
Posted by: Marely21
from Los Angeles
I bought this not even a year ago and it’s giving me issues. It makes a mound noise and feels shaky.
No, I would not recommend this to a friend.
Response from Nespresso USABy Customer Service, November 24, 2023
Thank you for your review, Marely. We share your disappointment with these Vertuo Next issues, and appreciate the time you have taken to reach out. We see that you were able to attempt troubleshooting your machine with one of our Machine Specialists, and that a free replacement machine order is currently in preparation at our warehouse. If you require any additional assistance, we kindly invite you to reach out via our toll-free number, 800-562-1465. Thank you.
Written by a customer while visiting Nespresso USA