Customer reviews from Nespresso USA
Nespresso - VertuoPlus Deluxe by Breville - Titan
Average customer rating
4.5
(4,826 Reviews)
Rating breakdown 4,826 reviews
5 Stars
3,755
4 Stars
476
3 Stars
140
2 Stars
131
1 Star
324
86%of customers recommend this product.
(
2,975 out of
3,448)
Customer Reviews for Nespresso - VertuoPlus Deluxe by Breville - Titan
Customer Rating
1
on March 5, 2025
Posted by: Ugh
My coffee machine broke too! I’m very upset and was only offered a 30% discount to replace it what a joke
Written by a customer while visiting Nespresso USA
Customer Rating
1
Doesn’t last, not worth the money
on November 29, 2024
Posted by: Rachel
This is the second Nespresso Vertuo Next that I have purchased in two years. They work great for about a year and then just stop one day - even with regular cleaning and descaling. I won’t be buying a 3rd machine to have the same problem in a year.
No, I would not recommend this to a friend.
Response from Nespresso USABy Aimee C., Customer Service, November 30, 2024
Thank you for your review and honest feedback, Rachel. We’re disappointed to learn that your Vertuo Next is not meeting your expectations. We sincerely apologize for any frustration or inconvenience this may have caused. Your Vertuo Next comes with a one-year warranty and a lifetime of troubleshooting assistance via our toll-free number, 1-800-562-1465. We aim to ensure complete customer satisfaction, and we deeply regret when that is not the case. Please call us at your earliest opportunity so that we may assist you with your machine issue. We’re confident that we’ll come to a satisfactory resolution, getting you back to your Nespresso coffee ritual. For your convenience, we are available at our toll-free number 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
1
I hate this thing
on January 5, 2025
Posted by: TanyaN
from Houston Texas
I will never buy another Nespresso Machine. I have had this machine less than a year and it has been a ridiculous pain in the behind. It get's stuck in descaling mode every single time I have to descale. I mean seriously it shouldn't be this complicated just to clean the stupid thing.
No, I would not recommend this to a friend.
Response from Nespresso USABy Aimee C., Customer Service, January 8, 2025
Thank you for your review and honest feedback. We’re disappointed to learn that your VertuoPlus Deluxe is not meeting your expectations. We sincerely apologize for any frustration or inconvenience this may have caused. We aim to ensure complete customer satisfaction, and we deeply regret when that is not the case. Your Nespresso machine comes with a lifetime of troubleshooting assistance and a one-year warranty. Please contact us at 1-800-562-1465 if you would like to speak with a Machine Expert who may assist with descaling and other troubleshooting tips to optimize your experience when maintaining your VertuoPlus Deluxe. We’re confident that we’ll come to a satisfactory resolution, getting you back to your Nespresso coffee ritual. For your convenience, we are available at our toll-free number 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Great machine, until it isn't.
on September 30, 2022
Posted by: Ashley
from Missouri
I loved this machine and the coffee however the machine is now leaking. I have used this machine less than once per week, maybe 150 times total, in the 2.5 years I have had it. I have reached out to customer service about the short life of their product and have not heard back. Sad because it is good coffee, but you couldn't use this machine daily for 1 year. All descaling and cleaning was done regularly.
No, I would not recommend this to a friend.
Response from Nespresso USABy Chloe H., Customer Service , October 1, 2022
We are disappointed to learn that your Vertuo Plus machine has not met your expectations. The Vertuo Plus comes with a one-year warranty and a lifetime of troubleshooting support through our toll free number, 800-562-1465. We are available 24 hours a day, 7 days a week. Additionally, you may visit Nespresso.com/help for more information.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Great if you only want it for a year
on August 4, 2024
Posted by: jval94
coffee tastes good and its really convenient…for about a year. and then the machine stops reading the capsules, and you have to waste SO many capsules just to get your cup of coffee.
No, I would not recommend this to a friend.
Response from Nespresso USABy Christine G., Customer Service, August 5, 2024
Thank you for your review. We share your disappointment that you've experienced issue with your Nespresso machine. The VertuoNext machine comes with a one-year warranty and we're happy to provide lifetime troubleshooting support. We feel confident we can help resolve the issue you've mentioned with prompt and comprehensive troubleshooting assistance by phone. Please call at your earliest convenience. We are available 24 hours a day, seven days a week at, 1-800-562-1465. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Terrible quality machines
on October 29, 2024
Posted by: EP000
from IN
I am on my second of these machines and now both have malfunctioned. My first started leaking, then stopped working completely. Now my second won’t brew and flashes red at me. I’ve tried everything. I maintain them carefully, using filtered water and descaling regularly. They are not built to last. I won’t be buying another. It’s a shame because I love the coffee and the convenience.
No, I would not recommend this to a friend.
Response from Nespresso USABy Kena, Customer Service, October 30, 2024
Thank you for your review. We’re dismayed to learn that your VertuoPlus isn’t working and will be happy to assist. Please kindly be advised that your machine comes with a one-year warranty, and lifetime troubleshooting service. For replacement or repair assistance with your Vertuo machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. We are confident that we'll be able to come to a satisfactory resolution.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Leaking machine
on October 29, 2021
Posted by: Patrik2033
from Pittsburgh
I have had my Virtuaplus machine for less than 2 weeks and it’s is leaking from the bottom of the machine. Coffee is great. But I am not enjoying the leak.
No, I would not recommend this to a friend.
Response from Nespresso USABy Beth P., Customer Service, October 30, 2021
Hi Patrik2033, we're disappointed to hear you are experiencing a leak. We would recommend calling us at 1-800-562-1465 when you are near your VertuoPlus. We'll be happy to help.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Doesn't Take New XL Pods
on August 14, 2023
Posted by: Vee
The machine works alright, but it is very loud and the wheel mechanism in the top gets stuck sometimes. I am also very disappointed that it isn't compatible with the new XL Vertuo capsules. A couple years ago, there were XL capsules that made a 14 oz cup of coffee with this machine, and I don't understand why the newer XL capsules were not meant to work with this machine. I love a larger cup of coffee, and it's pretty ridiculous that I would have to buy a new machine to use the new XL capsules.
No, I would not recommend this to a friend.
Response from Nespresso USABy Tara B, Customer Service, August 15, 2023
Thank you for your review. We are sorry to learn of your disappointment regarding the compatibility of our XL capsules and your Vertuo machine. Although our XL capsules are exclusively for our newer models, Vertuo Next, Creatista, and Pop+ machine’s, we are delighted to share the various capsule sizes can be programmed to a longer length pour. Once a capsule size has been re-programmed, all the other capsules of that size will brew at the new programmed quantity. We have Machine Experts that would be willing to assist you with your Vertuo machine. We offer a lifetime of troubleshooting via our toll-free number 800-562-1465. We’re available 24 hours a day and 7 days a week for your convenience.
Written by a customer while visiting Nespresso USA