Customer reviews from Nespresso USA
Nespresso - VertuoPlus Deluxe by Breville - Titan
Average customer rating
4.5
(4,827 Reviews)
Rating breakdown 4,827 reviews
5 Stars
3,756
4 Stars
476
3 Stars
140
2 Stars
131
1 Star
324
86%of customers recommend this product.
(
2,976 out of
3,449)
Customer Reviews for Nespresso - VertuoPlus Deluxe by Breville - Titan
Customer Rating
1
Unreliable
on September 1, 2025
Posted by: Rrari
This machine is such a disappointment. I’ve had it for more than a year. It’s cute, but it is very unreliable. It often takes several attempts and even several wasted pods to get it to brew. And literally all I’m doing is opening, closing, un-plugging, adjusting the water filter, and then for some unexplained reason, it will eventually brew. For a while it was brewing the wrong amount, but I figured how to reset that, so that’s improved, at least. I’m a big Nespresso fan, but I do not recommend this machine. The Vertuo Evoluo was a much better machine for a good 7 or 8 years before it gave up, and then I made the mistake of getting this one.
No, I would not recommend this to a friend.
Response from Nespresso USABy Chloe H., Customer Service, September 2, 2025
Thank you for your review, Rrari. We're always here to help as all Nespresso machines are covered by at least a one-year warranty and a lifetime of comprehensive troubleshooting. Please call us at 800-562-1465 to speak with a machine expert where we are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Sucks
on September 4, 2025
Posted by: S
Most finicky machine ever. At least once a week my machine will blink red that the water reservoir is empty when it is full and secured in place, takes forever to get it working again and no rhyme or reason to it. Not to mention the money wasted on pods that have been punctured but won’t brew and I end up having to buy a coffee anyways.
No, I would not recommend this to a friend.
Response from Nespresso USABy Logan M., Customer Service, September 5, 2025
Thank you for your review. We are sorry to learn our Vertuo Next machine didn’t meet your expectations. Most of our machines come with at least a one-year warranty and a lifetime of troubleshooting, via our toll-free number 800-562-1465. We recommend calling in to speak with a Machine Expert at a time that is convenient for you. They may be able to offer some other options that work for you. We are available 24 hours a day and 7 days a week for your convenience.
Written by a customer while visiting Nespresso USA
Customer Rating
1
RED LIGHT RED LIGHT
on September 6, 2025
Posted by: Coffeeless
from Hudson, WI
Machine was a gift. Enjoyed initially......then the red light of doom plagued me, even after working my way through the incomprehensible blinking light instructions. Sad part is the lights don't tell you it's time to descale....it shuts down until you do so. Note: I am rating the machine, not the quality of the coffee when it's working properly
No, I would not recommend this to a friend.
Response from Nespresso USABy Kendall, Customer Service, September 6, 2025
Thank you for your honest review. With proper care and maintenance our machines are expected to perform well for years to come. On occasion, issues can occur, which is why we offer in and out of warranty replacement or repair, and lifetime troubleshooting service. Your satisfaction is our priority. Please give us a call at 800.562.1465, so one of our machine experts can better assist.
Written by a customer while visiting Nespresso USA
Customer Rating
4
Delicious gourmet coffee
on November 17, 2021
Posted by: Michi
from Visalia CA
Is there a way to make temperature hotter? I love it but find myself having to microwave it after adding creamer.
I would recommend this to a friend!
Response from Nespresso USABy Katherine T., Customer Service, November 19, 2021
Hi Michi. We recommend pre-warming your cup before brewing. Additionally, you may run the cleaning cycle before brewing your capsule. If you have any questions or concerns, please contact us at 800-562-1465. We are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
3
Delicious coffee, broke after a year
on January 15, 2022
Posted by: MRS24
Was given to me as a gift, absolutely love it, coffee is delicious, I stopped going to Starbucks, unfortunately it started leaking after a year and only makes half a cup of coffee now plus coffee spills all over the counter when it’s used. Had to stop using it all together. I don’t think this can be troubleshooted. Overall is it worth the coffee, yes, but know it has some fault features with time.
I would recommend this to a friend!
Response from Nespresso USABy Lisa A, Customer Service, January 17, 2022
Thank you for your review. We're dismayed to learn your VertuoPlus machine leaks during the brew cycle. Your machine comes with a 1 year warranty and a lifetime of troubleshooting, via our toll-free number 800-562-1465. We’re available 24 hours a day and 7 days a week for your convenience. We recommend calling us at your earliest convenience, so a machine expert can assist you with your VertuoPlus machine. We look forward to speaking with you soon.
Written by a customer while visiting Nespresso USA
Customer Rating
4
Great coffee machine!
on May 11, 2022
Posted by: Shipkicker
from Charlotte NC
We have used the VertuoPlus for about 4 years. We love the machine and the coffee selections. The plus has the larger water tank and the water tank can be placed in on either side of the machine or behind it. I tank one star off as we had to replace it after 4 years as if started to fail. Ours gets HEAVY use each day so I guess we should be happy with a solid 4 years. It is also a bit tricky to descale as the directions are involved, I think 12 steps? But all in all a fine machine that produces store quality coffees. We just bought the replacement and hope to get 4 more years! Enjoy
Written by a customer while visiting Nespresso USA
Customer Rating
4
expensive delicious coffee
on May 22, 2022
Posted by: HonestLady
from Florida
I have been enjoying a large selection of coffee pods brewed by my VetuoPlus Deluxe machine for a couple of years. It makes consistently good coffee. It is expensive. I may have to cut down on my monthly orders because of the price increase. I definitely enjoy the coffee selections!
Maintenance: the machine descaling process is a not fun at all and the descaling mix is pricey too.
Sadly and the reason for 4/5 is the frustrating Auto ship web orders are a mess. But customer service by phone seems to be the way to go when the website messes up. I have also returned my machine for a repair, customer service again was extraordinary. Overall pleased and enjoy two or three cups a day.
Maintenance: the machine descaling process is a not fun at all and the descaling mix is pricey too.
Sadly and the reason for 4/5 is the frustrating Auto ship web orders are a mess. But customer service by phone seems to be the way to go when the website messes up. I have also returned my machine for a repair, customer service again was extraordinary. Overall pleased and enjoy two or three cups a day.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
It was great - until the infamous "leak" issue
on July 29, 2022
Posted by: Gilded Lily
from Los Angeles, CA
Let me start by saying that I love Nespresso. I bought my first machine (the initial Vertuo) in 2014 or 2015. I got this machine around the time of the pandemic to have a machine in my workplace, too. I have been using this one in my home for the last 2 years, and about 6 months ago, the leak issue emerged. At first, it was a little water here and there. At this point, I have to fold up several paper towels to blot all the water that leaks out of the tank every time I fill it. What a mess. I should have read the other reviews about this leak issue before buying.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B , Customer Service, August 1, 2022
Hi. Thank you for you review. We are dismayed to learn the VertuoPlus does not meet your expectations. We recommend running a priming cycle weekly through your machine to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your VertuoPlus, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA