Customer reviews from Nespresso USA
Nespresso - VertuoPlus Deluxe by Breville - Titan
Average customer rating
4.6
(7,818 Reviews)
Rating breakdown 7,818 reviews
5 Stars
6,121
4 Stars
908
3 Stars
271
2 Stars
165
1 Star
353
87%of customers recommend this product.
(
3,387 out of
3,913)
Customer Reviews for Nespresso - VertuoPlus Deluxe by Breville - Titan
Customer Rating
5
Fast foamy brew
on January 20, 2026
Posted by: JDBeanie
from Vero Beach, FL
[This review was collected as part of a promotion.] My mom got this for my place. She loves Nespresso and when she comes to visit it’s a fun treat!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
3
Disappointing and not long lived
on January 22, 2026
Posted by: Ellie
I bought this machine about two years ago, have done regular maintenance, and don’t use it excessively, even going a week or two between uses at times. However, the number of times my machine has decided to break down is egregious. It should not be this difficult to maintain. It has fully stopped working just 2 months after my two year anniversary of getting the machine. Extremely disappointed.
No, I would not recommend this to a friend.
Response from Nespresso USABy Chloe H., Customer Service, January 24, 2026
We know this is disappointing, Ellie. We're here to help with your Nespresso machine and ask that you call Nespresso directly, 800.562.1465. A Machine Expert is available 24/7 to troubleshoot over the phone and provide replacement or repair service if needed. All Nespresso machines come with at least a one-year warranty. We look forward to hearing from you.
Written by a customer while visiting Nespresso USA
Customer Rating
5
So easy toMake
on February 27, 2026
Posted by: Bubbiesandy 6
from Northbrook Illinois
[This review was collected as part of a promotion.] Love this coffee. Drink it every day. Love Hazelnut the best
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great Coffee Machine
on April 3, 2026
Posted by: LL517
from New York
[This review was collected as part of a promotion.] I'm really enjoying my new Nespresso Vertuo Next coffee machine purchase. Definitely, can taste the difference in Nespresso coffee. This is my second purchase in the last 6 yrs.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Happy with my upgrade!
on April 13, 2026
Posted by: MAV
from Boynton Beach, FL
[This review was collected as part of a promotion.] Amazing upgrade from our previous Vertuo, which we got secondhand 3 years ago. We love the convenience of great coffee for a fraction of what you would pay at a coffee shop, but even more convenient. Love the app connection features and warnings, it is still a very simple app, so I look forward to having more features in the app, like cleaning cycles and more recipes!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Smooth, delicious coffee every time!
on April 29, 2026
Posted by: Denise
from Stafford VA
[This review was collected as part of a promotion.] I will never waste my money on take out coffee shops again. I love my Nespresso. The only thing I don’t like is that I waited so long to purchase one.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Coffee Machine Leaks From Behind
on September 26, 2021
Posted by: Anonymous
from Pompano Beach, FL
Initially we were satisfied with the VertuoPlus and had nothing but positive experiences. Unfortunately, the VertuoPlus now leaks from behind, and we've had the product for 1 1/2 years. We use the VertuoPlus as we have before, every so often in the morning and on weekends as part of afternoon snacks. We're wondering how this happened. To mitigate the issue, we've tried to turn it on and off, tightening the clamp holding the pod, and "hoping" it won't leak. It's a sad experience because we really enjoy the coffee; we've ordered several of the pods and are always amazed with the variety. We're wishing that Nespresso will reach out to help us resolve the issue. I really need the VertuoPlus for my mornings! I wake up ~5-530 Monday through Friday and the VertouPlus is a huge part of my day!
No, I would not recommend this to a friend.
Response from Nespresso USABy Katie B., Customer Service, October 6, 2021
Thank you for your review, Paulo. We are disappointed to learn about this experience with the VertuoPlus machine. We recommend cleaning the central needle of the rotating brew unit to prevent leaking while using this machine. For more information, we are available 24 hours a day, 7 days a week via our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
A little disappointed
on July 19, 2023
Posted by: Movelli
from Boston
It doesn’t take some of the newer vertuo pods. That’s a little disappointing. Like the cold brew. Im not sure If they think it’ll force people to upgrade to a newer machine, but that’s ridiculous.
No, I would not recommend this to a friend.
Response from Nespresso USABy Antonia R., Customer Service, July 20, 2023
Thank you for your rating, Myrto. We're always innovating our coffee selections and machines to provide state-of-the-art technology for your coffee creations. The Vertuo Pop, Vertuo Next and Vertuo Creatista are compatible with all our Vertuo coffee capsules, including newly designed capsules allowing for more volume. We've noted your feedback, and as always, thank you for choosing Nespresso.
Written by a customer while visiting Nespresso USA