Customer reviews from Nespresso USA
Nespresso - VertuoPlus Deluxe by Breville - Titan
Average customer rating
4.6
(6,845 Reviews)
Rating breakdown 6,845 reviews
5 Stars
5,375
4 Stars
751
3 Stars
217
2 Stars
154
1 Star
348
87%of customers recommend this product.
(
3,336 out of
3,854)
Customer Reviews for Nespresso - VertuoPlus Deluxe by Breville - Titan
Customer Rating
4
Frustrating to Setup
on January 2, 2023
Posted by: Mark
from Hardwick NJ
My daughter bought the Nespresso plus machine for me for Christmas. She had been using a Jura machine for years and thought the quality of the coffee was just as good and recommended the machine to me. We got the machine out of the box set it up according to the instructions and it would not stop the cleaning cycle which is the orange ring around the top at all. I almost gave up and was going to call customer service today but yesterday after going through 15 to 20 YouTube videos I figured out how to reset the machine and all is good now. I don’t think those instructions were in the manual.
I would recommend this to a friend!
Response from Nespresso USABy Katherine T., Customer Service, January 3, 2023
Thank you for your review, Mark, and congratulations on your new VertuoPlus machine. If you have any questions or concerns regarding the use of your new machine, please visit Nespresso.com/help or contact us any time at 800-562-1465. We are available 24 hours a day, 7 days a week. Your VertuoPlus comes with a one-year warranty and a lifetime of troubleshooting assistance.
Written by a customer while visiting Nespresso USA
Customer Rating
5
THE MOMENT
on January 14, 2023
Posted by: Velz254
from Houston
[This review was collected as part of a promotion.] Honestly shocked at how much I love this little machine. The pods taste like quality coffee/espresso and the various flavors satisfies every mood.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
2
Not worth it
on February 21, 2023
Posted by: jesgold
from Oakland, CA
The pods are huge and it makes about a half a mug of very bitter coffee with too much foam. It's getting returned.
No, I would not recommend this to a friend.
Response from Nespresso USABy Savoeurn D., Customer Service, February 22, 2023
Thank you for your review. We’re disappointed to learn that the coffee dispensed from your VertuoPlus machine is not to your expectations. We certainly want your Nespresso experience to be special and exactly to your satisfaction. The layer that forms on top of each brewed coffee is a combination of coffee and air called the crema and is naturally created during the extraction process. Crema is a sign of high-quality coffee and has been a signature feature of our espresso. It does not contain any dairy or additives and will gradually subside as you enjoy your coffee.
Nespresso offers many coffee varieties to accommodate your taste for intensities and flavorful notes. If you're interested in discussing our coffee options in greater detail, we invite you to call us at our toll-free phone number, 800-562-1465.
Your VertuoPlus comes with a one-year warranty and a lifetime of troubleshooting support through Nespresso. Should you require any assistance with your machine, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
Nespresso offers many coffee varieties to accommodate your taste for intensities and flavorful notes. If you're interested in discussing our coffee options in greater detail, we invite you to call us at our toll-free phone number, 800-562-1465.
Your VertuoPlus comes with a one-year warranty and a lifetime of troubleshooting support through Nespresso. Should you require any assistance with your machine, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Awesome machine
on March 15, 2023
Posted by: Erin13
from Minneapolis, MN
[This review was collected as part of a promotion.] I bought this machine to help decrease my coffee shop spending. It has taken some practice but I am able to match the taste of my coffee shops drinks pretty darn closely!!! Really happy with my purchase.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
the worst
on September 8, 2023
Posted by: Juju530
from New York, NY
This is the worst machine ever. My first one only last 6 months and they sent me a replace one. The replaced one is having issues after 13 months later and it was passed the warranty. When the machine was function fine, the coffee taste better than Starbucks. The other issue is coffee/espresso not hot enough.
No, I would not recommend this to a friend.
Response from Nespresso USABy Leslie G., Customer Service, September 9, 2023
Thank you for your review. We are sorry to learn that your Vertuo Next machine is not performing to your expectations. We understand how frustrating and disappointing this can be, especially if you are unable to enjoy your favorite Nespresso blends. We kindly ask you to call Nespresso at our toll-free number 800.562.1465 so that we may troubleshoot your machine. If necessary, we also have out-of-warranty repair and discounted replacement options available through our Assistance Service Program. We are confident that we will come to a satisfactory resolution so you can continue to enjoy your favorite Nespresso beverages.
Written by a customer while visiting Nespresso USA
Customer Rating
3
Easy to use
on October 30, 2023
Posted by: Allison
from Chicago, IL
Works great until it doesn't. I'm on my 3rd machine in 3 years. First one only lasted a year and the replacement lasted a little short of 2 years. For the price of the machine, I guess I expect it and plan to keep replacing it since it's perfect in size for the space I have available on my counter.
I would recommend this to a friend!
Response from Nespresso USABy Kendall, CRC, October 31, 2023
Thank you for your review! We are disappointed to hear of your past issues with the Vertuo Next machine, however happy to hear you were able to connect with a machine expert for assistance. Please do not hesitate to call us if you experience further issues. All machines are covered by at least a one-year warranty, and a lifetime of comprehensive troubleshooting. We are available 24/7 at 800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Simple
on October 30, 2023
Posted by: Repowoman
from CA
[This review was collected as part of a promotion.] Switched from Keurig and I love the ease of use. So happy with our purchase and love the great taste.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Horrible
on November 22, 2023
Posted by: Reba
I am about to be on my third nespresso machine, two of which were the Next within two years. Shelling out money to go with a different style vertuo machine. I would stay far away from the Next and spend the extra money on a different machine
No, I would not recommend this to a friend.
Response from Nespresso USABy Customer Service, November 24, 2023
Thank you for your review, Reba. We are dismayed to learn that your Vertuo Next machine has not met your expectation. We know how frustrating it is when you are unable to enjoy your favorite Nespresso coffees. We offer a lifetime of troubleshooting via our toll-free number 800-562-1465. Please do not hesitate to contact us for assistance with your Vertuo Next machine. Our Machine Experts would be delighted to troubleshoot your machine, and we can also offer replacement and repair options when needed.
Written by a customer while visiting Nespresso USA