Customer reviews from Nespresso USA
Nespresso - VertuoPlus Deluxe by Breville - Titan
Average customer rating
4.6
(6,807 Reviews)
Rating breakdown 6,807 reviews
5 Stars
5,346
4 Stars
745
3 Stars
216
2 Stars
153
1 Star
347
87%of customers recommend this product.
(
3,336 out of
3,854)
Customer Reviews for Nespresso - VertuoPlus Deluxe by Breville - Titan
Customer Rating
2
I am disappointed with this machine.
on January 11, 2026
Posted by: Estela
from Englewood, New Jersey
I bought it over ten days ago and the crop is getting lift or elevated leaving a gap. Smells like the plastic cap burnt. I noticed that this machine doesn’t heat the coffee enough.
No, I would not recommend this to a friend.
Response from Nespresso USABy Logan M., Customer Service, January 12, 2026
Thank you for your review, Estela. We are sorry to learn our Vertuo Next machine didn’t meet your expectations. Most of our machines come with at least a one-year warranty and a lifetime of troubleshooting, via our toll-free number 800-562-1465. We recommend calling in to speak with a Machine Expert at a time that is convenient for you. They may be able to offer some other options that work for you. We are available 24 hours a day and 7 days a week for your convenience.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Awful— gets stuck and won’t open
on November 10, 2024
Posted by: SarahBeth3
from Virginia
I’ve had this for a little over 2 years and it’s the worst! I can’t ever use it because it’s stuck and will not open. I’ve tried everything and when it finally does open it does it again. It’s a vicious cycle we paid all this money just for it to never work. I’ve used it maybe 10x since I got it. It’s not even worth the hassle. Just fry instant espresso, that’s never let me down.
No, I would not recommend this to a friend.
Response from Nespresso USABy Aimee C., Customer Service, November 11, 2024
Thank you for your honest review, Sarah. We’re disappointed to learn your VertuoPlus is not meeting your expectations. We sincerely apologize for any frustration or inconvenience this may have caused. We aim to ensure complete customer satisfaction, and we deeply regret when that is not the case. We have documented your experience to your account for review. Please call our toll-free number, 1-800-562-1465, to speak to a Machine Expert at your earliest opportunity so we may address your machine issues. We’re confident that we’ll come to a satisfactory resolution, getting you back to your Nespresso coffee ritual. For your convenience, we are available at our toll-free number 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Terrible machine
on February 11, 2025
Posted by: Deb
from Ca.
I bought the Nespresso vertuo 241282A68032512E2BR.
THE COFFEE COMES OUT OF THE MACHINE LUKEWARM.
ARE YOU KIDDING ME.
I READ ANOTHER REVIEW THAT SAID THE COFFEE IS NOT HOT AND NEPRESSO TOLD THE PERSON TO HEAT THE CUP.
THE COFFEE COMES OUT OF THE MACHINE LUKEWARM.
ARE YOU KIDDING ME.
I READ ANOTHER REVIEW THAT SAID THE COFFEE IS NOT HOT AND NEPRESSO TOLD THE PERSON TO HEAT THE CUP.
DO NOT BUY THIS MACHINE ITS NOT WORTH IT. I HAVE A KEURIG AND THE COFFEE COMES OUT OF THAT MACHINE HOT.
THIS IS A WORTHLESS PIECE OF junk FOR THE PRICE.
No, I would not recommend this to a friend.
Response from Nespresso USABy Allison, Customer Service, February 12, 2025
Thank you for your review! The Vertuoline machine is designed to brew each blend to the specific programmed temperature that is best suited to that blend. Quality is especially important to us, so the coffee brews to its ideal temperature without burning. Please bear in mind that added cold milk can decrease the temperature of the drink. If you have any additional questions, please do not hesitate to contact us via our toll-free number, 800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Bad Experience in only 6 months
on May 12, 2025
Posted by: Moore
from Florida
Got this machine for Christmas 6 months ago and have had nothing but trouble. The capsule container that pops out the previous brew has broken and it constantly has the red green light go off on the machine. This is a nightmare! Too expensive to be experiencing these issues.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha, Customer Service, May 13, 2025
We’re sorry to learn that your VertuoPlus machine has not met your expectations and you’re unable to enjoy your Nespresso Coffee Moments. However, we’re thrilled to see that you were able to speak to a Machine Specialist and you machine is being sent in to be repaired under your one-year warranty. If you need assistance with your VertuoPlus machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
3
Don't Get Basic Gray!
on March 7, 2024
Posted by: Matt
from Washington, DC
I'm shocked at how ugly the basic gray is compared to the picture...in realy life, it's amazingly cheap looking plastic.
Brews fine, but I don't like the automatic open/close feature...just one more thing that can break.
I'm going to return this, and buy something else.
Brews fine, but I don't like the automatic open/close feature...just one more thing that can break.
I'm going to return this, and buy something else.
No, I would not recommend this to a friend.
Response from Nespresso USABy Customer Service, March 8, 2024
Thank you for your review, Matt. If you ever need assistance with a Nespresso machine, please do not hesitate to contact us through our toll-free number, 800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Unreliable
on February 22, 2025
Posted by: julie
from CA
Bought in 2021…had so many problems with the machine since then. Like girl, I’m just trying to make my morning coffee!!! Super unreliable and not worth the hassle of purchase
No, I would not recommend this to a friend.
Response from Nespresso USABy Christine G., Customer Service, February 24, 2025
Thank you for your review. We certainly want each in-cup moment to be special and exactly to your liking. The VertuoNext machine comes with a one-year warranty and we're happy to offer lifetime troubleshooting support. We feel confident we can help resolve this matter to your satisfaction. Please call 1-800-562-1465 at your earliest convenience. We are available 24 hours a day, seven days a week. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Buy at your own risk
on May 26, 2024
Posted by: Coffee123
We've been Nespresso customers for years, starting with the Vertuo and now with the Vertuo Plus machine that we purchased a year ago. This machine (Vertuo Plus) is difficult to clean, which leaves you with terrible tasting coffee. We run the clean cycle each day, descale every few weeks, and the water is still filthy - which means, this dirty water is making our coffee/espresso. It's disappointing to have to write this given our history and love of this product (coffee/espresso) but we are now seeking alternative coffee makers because this machine is so bad and the coffee now tastes awful.
No, I would not recommend this to a friend.
Response from Nespresso USABy Aimee C., Customer Service, May 28, 2024
Thank you for your honest review. We appreciate your loyalty as long-time customers and are disappointed to learn that your VertuoPlus is not meeting your expectations. Our aim is complete customer satisfaction, and we sincerely regret when this is not the case. We are here 24 hours a day, 7 days a week at our toll-free number, 1-800-562-1465, and your VertuoPlus comes with a 1-year warranty and a lifetime of troubleshooting assistance. Please call us at your earliest convenience, so we may work with you to resolve these machine issues.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Too many system issues
on April 14, 2022
Posted by: Coffee lover
from Tysons , McLean
The customer service is one of the best,however, the machine itself is terrible. There’s too many system reboots and it gets stuck all the time. Also, if you are looking for hot beverages, this machine isn’t it.
No, I would not recommend this to a friend.
Response from Nespresso USABy Devyn W., Customer Service, April 15, 2022
Thank you for your review. We're disappointed to hear of your machine troubles, however, glad to see that you were able to speak with one of our specialists. We are always here to help, and hope that you won't hesitate to reach out with any further questions, comments, or concerns. We are available 24 hours a day, 7 days a week at our toll-free number, 800-562-1465.
Written by a customer while visiting Nespresso USA