Customer reviews from Nespresso USA
Nespresso - VertuoPlus Deluxe by Breville - Titan
Average customer rating
4.6
(6,807 Reviews)
Rating breakdown 6,807 reviews
5 Stars
5,346
4 Stars
745
3 Stars
216
2 Stars
153
1 Star
347
87%of customers recommend this product.
(
3,336 out of
3,854)
Customer Reviews for Nespresso - VertuoPlus Deluxe by Breville - Titan
Customer Rating
1
Do not purchase
on February 3, 2023
Posted by: Clark
from Rhode Island
When we first got this, we loved it. Best thing ever!! Could never go back to any other. We’ve descaled it and it won’t do the rinse cycle. Has the red ring. This is so disappointing. You have to send it to them for two weeks while they “repair” and most likely send you a refurbished machine. Will not recommend to anyone.
Have to go back to my no fail Keurig.
Have to go back to my no fail Keurig.
No, I would not recommend this to a friend.
Response from Nespresso USABy Allison T., Customer Service, February 4, 2023
When we first got this, we loved it. Best thing ever!! Could never go back to any other. We’ve descaled it and it won’t do the rinse cycle. Has the red ring. This is so disappointing. You have to send it to them for two weeks while they “repair” and most likely send you a refurbished machine. Will not recommend to anyone. Have to go back to my no fail Keurig.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Machine 3 months old never worked
on March 27, 2022
Posted by: Eric
from San Diego
Machine never worked 3 months old warranty is one year. I would like to exchange for a working machine. NESPRESSO DOESN'T HONOR THE WARRANTY
No, I would not recommend this to a friend.
Response from Nespresso USABy Savoeurn D., Customer Service, March 28, 2022
Thank you for your review, Eric. We’re disappointed to learn that your Vertuo is not performing to your expectations. We certainly want your Nespresso experience to be special and exactly to your satisfaction. Your Vertuo comes with a one-year warranty and a lifetime of troubleshooting support through Nespresso. Please feel free to call our toll-free phone number, 800-562-1465, so we can better assist. We are available 24 hours a day, 7 days a week. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Breaks after a year
on August 26, 2021
Posted by: Rose
Started leaking coffee out of the back at just over a year. Of course that’s how long their warranty is for, told me I could buy a new one.
No, I would not recommend this to a friend.
Response from Nespresso USABy Devyn W., Customer Service, August 30, 2021
Thank you for your review, Rose. All of our VertuoPlus machines come with a one year warranty and a lifetime of troubleshooting assistance. We are delighted to hear you were able to speak with a machine expert and set up a machine repair. Please do not hesitate to contact our toll-free number for assistance going forward. We are available 24 hours a day, 7 days a week for your convenience. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
3
Bad cup tray design
on December 7, 2024
Posted by: Ted
from Bainbridge Island Washington
Nice quiet machine with large water tank. Huge problem with machine design is the convex cup holding tray. Even Nespresso's own cappuccino cups will not stay on tray and vibrate off due to shape of machine in cup area. Disastrous when cup is filling with coffee and crashes all over your kitchen!
No, I would not recommend this to a friend.
Response from Nespresso USABy Tara B, December 9, 2024
Thank you for your review. We are sorry to learn your Vertuo Plus machine does not meet your expectations. It sounds as though the cup holder may not be securely snapped into place. However, your machine comes with a one-year warranty and a lifetime of troubleshooting. Our Machine Experts would be delighted to provide you with a satisfactory resolution. We’re available 24 hours a day 7 days a week via our toll-free number 800-562-1465. Please do not hesitate to contact us, so we can register your machine and assist with troubleshooting.
Written by a customer while visiting Nespresso USA
Customer Rating
1
broken button
on March 17, 2022
Posted by: Liz
from Louisiana
I received this as a gift for Christmas. I hadn't even used it for a month before the button stopped responding. I sent it off to get repaired and it's still not working and won't even turn on or brew anything.
No, I would not recommend this to a friend.
Response from Nespresso USABy Tara B, Customer Service, March 18, 2022
Thank you for your review, Liz. We are dismayed to learn that you’re having issues with your VertuoPlus machine. Our machines have at least a one-year warranty and a lifetime of troubleshooting, via our toll-free number 800-562-1462. Please don’t hesitate to contact us, we would be please to arrange for you to speak with our Machine Experts, so they may determine the best resolution through our Assistance Service Program.
Written by a customer while visiting Nespresso USA
Customer Rating
3
Annoyed
on August 6, 2022
Posted by: Anonymous
from Florida
I'm very annoyed that this company doesn't openly discuss how many different manufactures make this coffee machine with the name "vertuo." Most reusable capsules are made for the Delonghi manufactured machine. Pods are too expensive and wasteful, I didn't receive a recycling bag either.
No, I would not recommend this to a friend.
Response from Nespresso USABy Christine G., Customer Service, August 8, 2022
Thank you for your review. We do not test the compatibility of competitor’s products so we cannot comment on them or how they may affect your machine. Recycling bags are free and can be added to any order placed directly through Nespresso. The VertuoPlus machine comes with a one-year warranty. We offer lifetime troubleshooting support should you experience any machine issue or have further questions. Please call at your earliest convenience. We are available 24 hours a day, seven days a week at 1-800-562-1465. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
AVOID FLAT TOP VERSION
on February 15, 2023
Posted by: toads
from California
While flat top looks nice, but they are 100% inferior to the rounded top versions. This is our 3rd machine from Nespresso but the only one we felt we need to return right away. I actually thought it came broken because the lid felt so loose and lifted so much when "closed" (approx 1/2 inch to 1 inch on ONE SIDE ONLY). They told me it was "normal" to lift like that BRAND NEW and I shouldn't be touching the top anyways. The older, rounded version doesn't feel loose like that and top doesn't wobble when touched. It also doesn't feel like it'd break if a pod is dropped on it. Nespresso won't cover return because it's not "broken" and requires a video chat. I also tested the machine against an older one and this new one definitely does not pass the test, it's watery and does not give the same foamy consistency.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service , February 21, 2023
Hi. Thank you for your recent review. We are dismayed to learn your VertuoPlus machine did not meet your expectations. We have arranged to have a Machine Expert contact you at the number we have on file for you. Call backs can occur within 24-48 hours from being submitted. For immediate assistance please do not hesitate to contact us on our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Do not buy!
on July 16, 2023
Posted by: Venym27
I’ve had this less than a year and it leaks water from the base. Took several calls before I had someone agree to repair it.
No, I would not recommend this to a friend.
Response from Nespresso USABy Leslie G., Customer Service, July 18, 2023
Thank you for your review, Jess. As part of your machine’s maintenance, we recommend you follow the first-time use steps at least once a week, to rinse away any granule buildup in the head of your machine. our machine comes with a one-year warranty and a lifetime of troubleshooting via our toll-free number 1-800-562-1465. We’re available 24 hours a day and 7 days a week for your convenience. Please do not hesitate to contact us if you have any additional issues.
Written by a customer while visiting Nespresso USA