Customer reviews from Nespresso USA
Nespresso - VertuoPlus Deluxe by Breville - Titan
Average customer rating
4.6
(7,821 Reviews)
Rating breakdown 7,821 reviews
5 Stars
6,124
4 Stars
908
3 Stars
271
2 Stars
165
1 Star
353
87%of customers recommend this product.
(
3,389 out of
3,915)
Customer Reviews for Nespresso - VertuoPlus Deluxe by Breville - Titan
Customer Rating
5
Fast and delicious! Holy Grail of coffee machines
on October 22, 2021
Posted by: Laura
from Tampa
My brother in law and I have been on a quest for the best tasting coffee for a long time. We tried all different coffee beans, ground them fresh and used the French press process. We were pretty smug about reaching coffee nirvana with Starbucks Italian Roast ground coarsely, spring water heated to the perfect temp then poured over and left to sit for three minutes. Meanwhile we heated and frothed the milk to add at the end of this lengthy process. Then along came Nespresso! I first tried it at a family gathering. The coffee was DELICIOUS…better than my carefully prepared French press coffee! I bought my own machine and WOW! Less than a minute to fabulous coffee! Plus I no longer had to froth the milk! The coffee is already so frothy when it comes out! The intenso flavor is my favorite. My mornings are so much better without all that effort and the coffee is better!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Horrible machine
on August 16, 2024
Posted by: Warr2605
Coffee maker is garbage only lasts a few years with minimal use. Gets a blinking red light. Tried descaling twice after the cleaning cycle the red light just blinks. The machine brews awesome tasting coffee however not worth replacing machine after a few years with only minimal use ( 4 cups a month max ) as only my wife used this . She is not a big coffee drinker. I use my keurig everyday and it lasted so far 6 years going strong.
Response from Nespresso USABy Kena, Customer Service, August 17, 2024
Thank you for your review. We’re dismayed to learn that your VertuoPlus isn’t working as expected and appreciate the opportunity to assist you. Please kindly be advised that your machine comes with a lifetime of troubleshooting service, even when it’s out of warranty. For replacement or repair assistance with your VertuoPlus, please do not hesitate to contact us through our toll-free number, 800-562-1465. We are confident that we'll be able to come to a satisfactory resolution.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Great machine, but can’t get coffee capsules
on March 29, 2022
Posted by: Coffee Boy
from Marthasville
I have one of these at work and one at home. Both great products. But at this point I have to recommend you do NOT buy. Coffee selections are constantly sold out. I’ve been waiting almost a month now to get Melozio decaf capsules. And now the Solelio is also sold out. I can only think that Nespresso is over selling the machines without a corresponding increase in coffee production. Until Nespresso can increase coffee production I recommend DO NOT BUY any of their machines.
No, I would not recommend this to a friend.
Response from Nespresso USABy Beth P., Customer Service, March 31, 2022
Thank you for your review. We can certainly understand your disappointment regarding the availability of our coffees. We are working to restock your favorite blends as quickly as possible and appreciate your patience during this time.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Terrible machines over and over
on April 5, 2023
Posted by: Latte girl
from Maui, Hawaii
This is the 3rd machine I have bought, they all work fine for about 6 months and then have problems. I have done the trouble-shooting, bought de=scaling kits from you, it is ridiculous. I'm trying the Virtua Plus this time but honestly only doing it because i have a lot of pods here that I bought. When this one dies, I'm done with Nespresso machines.
No, I would not recommend this to a friend.
Response from Nespresso USABy Allison T., Customer Service, April 6, 2023
Thank you for your review. All machines come with a one year warranty and a lifetime of troubleshooting assistance. If you ever need support with any Nespresso machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
don't buy
on July 11, 2024
Posted by: steffie
from seattle
I bought this machine about 2 years ago. Stopped working- won't turn on. I didn't use often, only when we had company. I checked on line remarks and found that this was a typical complaint. Now I am stuck with an expensive device that doesn't work...
No, I would not recommend this to a friend.
Response from Nespresso USABy Kena, Customer Service, July 12, 2024
Thank you for your review. We’re dismayed to learn that your Vertuo Next isn’t working as expected and appreciate the opportunity to assist you. We’re delighted to extend our 35% out of warranty discount towards a new machine. This excludes our Vertuo Lattissima, Creatista and Pop+machines. If you would like to take advantage of this discount, please do not hesitate to contact us through our toll-free number, 800-562-1465. We are confident that we’ll be able to come to a satisfactory resolution.
Written by a customer while visiting Nespresso USA
Customer Rating
1
No good
on July 24, 2024
Posted by: Vic
from Naples - Florida
Do not recommend this unit.
It’s just a constant battle to get it to work
It’s just a constant battle to get it to work
No, I would not recommend this to a friend.
Response from Nespresso USABy Katy R., July 25, 2024
Thank you for your review, Vic. We're certainly disappointed to hear this, and we hope you know that we're always here to help. All machines are covered by at least a one-year warranty. Please call us to speak with a machine expert for comprehensive troubleshooting. We are available 24 hours a day, 7 days a week, and we look forward to finding a satisfactory solution.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Leaking everywhere after 3 days of usage.
on December 3, 2021
Posted by: Chelsea
from LA
I was super excited to get my first Nespresso machine after hearing everyone rave about it. It worked fine for the first day then the next three days, I wake up to find my counter covered in water leaking from the machine. When i went to move the machine to clean up the mess, water was streaming out of the machine making an even bigger mess. Not to mention twice, the light on top of the machine kept blinking green and will not brew any coffee. It then took another 10 minutes fidgeting around before it would brew a cup. Honestly, for the price, I was hoping for better quality than this.
No, I would not recommend this to a friend.
Response from Nespresso USABy Lisa A, Customer Service, December 4, 2021
Thank you for your review, Chelsea. We certainly want your Nespresso experience to be special and exactly to your satisfaction. The VertuoPlus machine comes with a one-year warranty and a lifetime of troubleshooting support through Nespresso.
Please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
Please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
3
Five stars when it worked
on April 16, 2024
Posted by: EK88
from WV
I bought my machine about 1.5 years ago. It worked great, and I have cleaned and descaled regularly. For the past few months I have been disappointed by the coffee. It does not taste like it did before. Every pod I use tastes the same (burnt) and I am frustrated every time I drink it (which is daily). The only difference I can sense in the machine is a slightly increased loudness during brewing. I assume that it is not centrifuging properly and is therefore ruining the subtle coffee flavors. I loved the Veruto coffee before but certainly don't think this machine should be repurchased yearly in order to get the best experience. I think (hope) I got a dud because I have tried coffee from two other machines that look way older/more beat up than mine with coffee that tastes how mine used to. Planning on repurchasing because the Veruto is so convenient and I found the set up great for making lattes. I am just worried about having a similar experience again :(
Response from Nespresso USABy Allison, Customer Service, April 17, 2024
Thank you for your review. If you ever need assistance with a Nespresso machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA