Customer reviews from Nespresso USA
Nespresso - VertuoPlus Deluxe by Breville - Titan
Average customer rating
4.5
(4,830 Reviews)
Rating breakdown 4,830 reviews
5 Stars
3,758
4 Stars
476
3 Stars
140
2 Stars
131
1 Star
325
86%of customers recommend this product.
(
2,977 out of
3,450)
Customer Reviews for Nespresso - VertuoPlus Deluxe by Breville - Titan
Customer Rating
1
WORST BUY!!!!!!
on November 1, 2023
Posted by: Grace
from Northern Virginia
I HATE this machine! I had this machine for three months or so and I absolutely hate it. I hate how I have to push the pods to the back of the dispenser. It does not froth like the original vertuo. It's loud and I wish I had rebought the original Vertuo machine. For someone who has Nespresso for over 6 years, do not get trapped and buy the latest and greatest. I rather have a bulky machine than a machine that's not functional.... Not to mention, I hate the water dispenser. I feel like It's going to break everytime I refill water.
I wish I could go back to what I had.... I wouldn't say I like this one . Do yourself a favor.... DO NOT BUY!!!! HATE! HATE! HATE!
No, I would not recommend this to a friend.
Response from Nespresso USABy Christine G., Customer Service, November 2, 2023
Thank you for your review. We share your disappointment that the VertuoPlus machine did not meet your expectations. The machine comes with a one-year warranty and we're happy to offer lifetime troubleshooting support. We feel confident we can help resolve some of the issues you've mentioned with prompt and comprehensive assistance by phone. Please call at your earliest convenience. We are available 24 hours a day, seven days a week at 1-800-562-1465. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Machine did not work.
on November 24, 2022
Posted by: BrianS
from Florida
Very disappointed as always wanted one. Machine did not pair or go thru the first clean cycle. I returned as I was not calling an 800 number on day 1.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service, November 25, 2022
Hi Brian, thank you for your review. We are dismayed to learn the VertuoPlus did not meet your expectations. We would like to note, our VertuoPlus machines is not Bluetooth compatible, and will not be able to connect to WiFi, and connect to your smart device. We recommend running a priming cycle once a week through your machine, to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Essenza Mini, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Do Not Buy
on December 6, 2022
Posted by: Joe
from New Orleans
Breaks down in 2 years or less.Warnibg-Do not buy a Nespresso machine.It will break down and they will tell you we can sell you a new machine for a 35% discount. That makes no sense at all. They want you to buy another machine that will break down into years or less. Just look at all the negative reviews. click on each Nespresso machine and read all the negative reviews. my machine broke down in less than two years and that’s what they told me we can give you 35% discount on another machine. Instead of them improving our building a better machine they make the same junkie machine that will break down in two years or less and then they want you to buy another machine spin more money that will break down again and again and again. Read all the negative reviews. would you buy a car or appliance or TV or anything that breaks down into years are less? And then when you complain about it they tell you all will sell you another one for 35% discount. And when you buy it it will break down again. This makes no sense at all. I guarantee you I would’ve positive reviews of people who just got their machine and had it for a year less but just watching the future how many negative reviews from the same people will show up. Instead of offering people at 35% discount on another machine that will break down into years unless they should build a better machine that doesn’t break down into years or less.
No, I would not recommend this to a friend.
Response from Nespresso USABy Savoeurn D., Customer Service, December 7, 2022
Thank you for your review, Joe. We’re disappointed to learn that your Evoluo machine is not performing to your expectations. We certainly want your Nespresso experience to be special and exactly to your satisfaction. Your feedback is of utmost importance to us in monitoring and improving the quality of our products and services we provide. We can assure you, your comments will be sent to the appropriate team for review.
The Evoluo machine comes with a one-year warranty and a lifetime of troubleshooting assistance through our toll-free number, 800-562-1465. We also offer comprehensive maintenance and troubleshooting details on our Machine Care page on Nespresso.com.
Should you decide to have your machine repaired, we’d be happy to assist you with this process. You may call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
The Evoluo machine comes with a one-year warranty and a lifetime of troubleshooting assistance through our toll-free number, 800-562-1465. We also offer comprehensive maintenance and troubleshooting details on our Machine Care page on Nespresso.com.
Should you decide to have your machine repaired, we’d be happy to assist you with this process. You may call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
3
Honestly, I'm pretty dissapointed
on October 22, 2021
Posted by: Leslie
We purchased this machine about a month ago and have used it daily ever since, so I have a pretty good idea of how I feel about it... which is a bit disappointed.
My husband is a drip coffee drinker, and I prefer espresso, so I thought this would be a perfect combination of the two. However, the coffee function (and coffee itself) is really terrible. The coffee function still produces a slight espresso style froth on the top, which my husband really doesn't like. Also, we have tried 4 different flavors of coffee, and they all have a very sour and slightly burnt taste to them.
I wish we had purchased the more basic espresso model and kept our old drip coffee maker for him. I will likely end up buying a very basic drip maker, because there is no sense paying Nespresso prices for terrible coffee.
I will say, I enjoy the espresso function, and the espresso pods I have tried.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katie B., Customer Service, October 22, 2021
Thank you for your review, Leslie. The layer that forms on top of each brewed coffee is a combination of coffee and air called the crema, and is naturally created during the extraction process. Crema is a sign of high quality coffee, and has been a signature feature of our espresso The Vertuo machine is designed to produce crema on both the Espressos and the large-cup coffees as the coffee is gently extracted using our patented Centrifusion™ technology.
You may notice that the consistency of the crema on an OriginalLine Espresso or Lungo is more dense and creamy, while the Vertuo crema is more airy and rich. The crema serves to lock in flavor and heat and thus enhance the tasting experience. The added ritual of folding in the crema releases the aromas, alters the texture, and mixes the layers to create a unique and flavorful beverage. We are happy to help your household find your next favorite blend! Please contact us through our toll-free number, 800-562-1465, anytime.
You may notice that the consistency of the crema on an OriginalLine Espresso or Lungo is more dense and creamy, while the Vertuo crema is more airy and rich. The crema serves to lock in flavor and heat and thus enhance the tasting experience. The added ritual of folding in the crema releases the aromas, alters the texture, and mixes the layers to create a unique and flavorful beverage. We are happy to help your household find your next favorite blend! Please contact us through our toll-free number, 800-562-1465, anytime.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Waste of money
on December 29, 2023
Posted by: Patrick
from Boston
Got it for Christmas and to be fair the machine works fine my problem is the pods are so expensive for just ok coffee
I’m not saying K cups are better in fact I think they all suck but over priced pretty packaging doesn’t mean better
Hope to have this in the trash before St Patrick’s dayBo
I’m not saying K cups are better in fact I think they all suck but over priced pretty packaging doesn’t mean better
Hope to have this in the trash before St Patrick’s dayBo
No, I would not recommend this to a friend.
Response from Nespresso USABy Christine G., Customer Service, December 30, 2023
Thank you for your review. The VertuoNext comes with a one-year warranty and lifetime troubleshooting support. Please call at your earliest convenience should you experience any issue or concern. We are available 24 hours a day, seven days a week at 1-800-562-1465. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Not for me Majorly Disappointed
on August 5, 2024
Posted by: HJ
from FL
Someone wrote this prior to me, but it is my exact feelings so I will echo what they said….Mediocre coffee, finicky machine, expensive. I wouldn't spend the money if I had to do it over. The coffee is also not hot enough for me. I am very disappointed Ana’s it sits in my counter and I use my trusty Bunn that sits beside it. Also, the cost of the coffee is way too much and is wasted because I have to buy a minimum of 10 and then they are left to sit when I don’t like the first one out of the box.
No, I would not recommend this to a friend.
Response from Nespresso USABy Lisa, Customer Service, August 6, 2024
Thank you for your review. We’re dismayed to learn that you haven’t found a Vertuo blend that caters to your tastes and the coffee from your VertuoPlus machine is not hot enough. Most Nespresso machines have at least a one-year warranty, with a lifetime a lifetime of free troubleshooting, via our toll-free number 800-562-1465. We recommend calling Nespresso for assistance to speak with a machine expert who can assist you with your machine and offer some 5 oz. and 7.77 oz. coffee recommendations for you. We look forward to speaking with you soon. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love my VertuoPlus
on June 6, 2022
Posted by: Leed34232
from Sarasota, FL
This unit makes great coffee and enjoy waking up in the morning knowing that my coffee is only a few mins away. The coffee selection is great and anyone can find something they like.
When it comes to customer Service, it's pretty good but today I felt like banging my head against the wall and tossing the machine out
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Great product/Super service
on July 6, 2024
Posted by: Curt
from Chatham, MA
Love this machine. Makes a fabulous cup of coffee even better cappuccino. Always use double espresso capsules. Though mine fails after a year of heavy use. Nespresso walked me through the trouble shooting process, and when the problem could not be solved I was issued a new (relive) machine. This company is impressive, with super service and great products
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA