Customer reviews from Nespresso USA
Nespresso - VertuoPlus Deluxe by Breville - Titan
Average customer rating
4.5
(5,049 Reviews)
Rating breakdown 5,049 reviews
5 Stars
3,917
4 Stars
511
3 Stars
148
2 Stars
138
1 Star
335
86%of customers recommend this product.
(
3,016 out of
3,503)
Customer Reviews for Nespresso - VertuoPlus Deluxe by Breville - Titan
Customer Rating
5
Love the taste
on November 24, 2021
Posted by: DDiane
from Las Vegas, NV
This machine is wonderful! I don't need to go to a coffee shop anymore. It doesn't take long to brew, taste amazing. I put half and half and a splash of sugar free caramel in the frother. Love it and recommend it.
Response from Nespresso USABy Christine G., Customer Service, November 26, 2021
Thank you for your review, Diane. We're happy to learn you're enjoying your coffee with your Nespresso VertuoPlus machine. This machine has a one-year warranty through Nespresso and we provide lifetime troubleshooting support. Please reach out if you experience any issue or concern. We are available 24 hours a day, seven days a week for your service and support, at 1-800-562-1465. Enjoy!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Reliable and good value, and excellent coffee
on December 10, 2021
Posted by: Justin R
from San Francisco, California
This is the fourth machine I’ve bought as a gift. I have been so happy with my original Vertuo+ that I have stopped drinking Pete’s or Starbuck’s coffee completely. At first you may think its too expensive to replace a regular coffee maker, but when you break down the savings on not wasting coffee, freshness and ease of ordering - it comes out just a tad above normal coffee makers, not to mention its so much easier to use, more clean, etc. I can go on and on.
I know its an investment, but it is honestly worth it.
I know its an investment, but it is honestly worth it.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
LIFE CHANGING.
on December 12, 2021
Posted by: Hannah
from Long Beach, CA
I got the Nespresso VertuoPlus as a wedding gift, and after the first week of use I couldn't believe I hadn't already owned one! I am a big-time coffee drinker, and this machine simulates having a batista in your home every morning to give you the perfect cup of coffee or espresso. Mine came as a bundle with the Aeroccino3--a must if you love lattes, or even if you just want to warm and froth your coffee creamer. 100/10 recommend.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Didnt work right of the box
on January 9, 2022
Posted by: Shena
from Dayton, Ohio
I had to attempt to prime it 3 times before the 4 attempt worked to prime new machine. I was told to fill water tank with hot water for thw priming. Only about a half cup actually ran through so Im not aure this machine is functioning properly. So far has made 5 good cups of java. This machine is LOUD! OMG it is so loud!!! This was a free replacement and surprisingly I was given a 2 year warranty on this replacement!! My first machine stopped working at 1 year and 11 months and was under 2 year warranty. I am a USA customer.
I would recommend this to a friend!
Response from Nespresso USABy Katherine T., Customer Service, January 10, 2022
Thank you for your review, Shena. Nespresso USA offers a one-year warranty on all new Nespresso VertuoLine machines, and a six-month warranty for repairs in our centers. If you have any questions of concerns regarding your VertuoPlus machine, please contact us at 800-562-1465. We are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
5
LOVE IT.
on February 26, 2022
Posted by: Katie
from Oceanside CA
Things I love about my Nespresso:
Smaller.
Smaller.
Heats up quickly.
Crema
The coffee is STRONG(I recommend writing down the coffees as you try them to see which ones you like)
Relatively quiet.
Dislikes:Nothing!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
3
A bit disappointed, expected more…
on March 9, 2022
Posted by: JKingram
I like my machine, I appreciate a good cup of Nespresso coffee or too but the machine has its imperfections. Many times the capsule ejects and piles up in the chamber instead of falling into the bin. Now I have been without coffee for 3 days because the machine won’t brew. At first I was adding too much water to each brew, now it just has given up. Won’t even factory reset. For such a pricey machine I expect better functionality after less than 6 months. However, the customer service is amazing! I should be getting a replacement soon. Hopefully no issues.
I would recommend this to a friend!
Response from Nespresso USABy Allison T., Customer Service, March 10, 2022
Thank you for your review. We are happy to see you were able to speak with a machine expert. If you need additional assistance with your replacement VertuoPlus, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love
on March 14, 2022
Posted by: Monique
from California
I have mine since 2019. It had a problem but they fixed super fast and free. I love my nespresso coffee! It was a great investment.
Response from Nespresso USABy Customer Service, March 15, 2022
Thank you for your review, Monique. We are thrilled to learn you are enjoying your VertuoPlus machine. We recommend running a priming cycle weekly through your machine to assist with keeping the taste, texture, body and aroma in each brew. If you need assistance with your VertuoPlus machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Easy usage!!
on August 25, 2022
Posted by: May23
from Los Angeles
[This review was collected as part of a promotion.] I bought this product for an easier/better expresso experience and I was not disappointed!!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA