Customer reviews from Nespresso USA
Nespresso - VertuoPlus Deluxe by Breville - Titan
Average customer rating
4.5
(5,049 Reviews)
Rating breakdown 5,049 reviews
5 Stars
3,917
4 Stars
511
3 Stars
148
2 Stars
138
1 Star
335
86%of customers recommend this product.
(
3,016 out of
3,503)
Customer Reviews for Nespresso - VertuoPlus Deluxe by Breville - Titan
Customer Rating
5
Can't believe theres so many bad reviews
on February 8, 2025
Posted by: rosek437
I can't believe theres so many bad reviews tbh. I love this machine. It works well and I have never had an issue!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great purchase
on February 19, 2025
Posted by: Hcswe12
from Los Angeles, CA
[This review was collected as part of a promotion.] Ever since we bought this we have cut back on going out for coffee. Definitely would recommend
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
3
Not durable
on February 24, 2025
Posted by: Disappointed customer
Great for the 1.5 years it worked. The pods were overpriced but worth it. The machine is not worth it when you have to buy a new one every 1.5 years because Nespresso can't make a machine that is durable enough. I started looking at reviews to buy a new/different Nespresso machine, looks like they have this problem across the board.
No, I would not recommend this to a friend.
Response from Nespresso USABy Kena, Customer Service, February 25, 2025
Thank you for your review. We’re dismayed to learn that your Vertuo Next isn’t working as expected and appreciate the opportunity to assist you. Please kindly be advised that your machine comes with a one-year warranty, and lifetime troubleshooting service. Even when your machine is out of warranty, we offer replacement and repair assistance. Please do not hesitate to contact us through our toll-free number, 800-562-1465. We’re confident that we’ll be able to come to a satisfactory resolution.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Doesn’t brew anymore
on July 23, 2025
Posted by: Val09
Like the machine but now I put in a pod and nothing happened. It pokes through the pod but no water through it.i have cleaned and descaled this machine.
Response from Nespresso USABy Kendall, Customer Service, July 24, 2025
Thank you for your review, Val. We are dismayed to learn that the Vertuo Next machine does not meet your expectations. We offer repairs and replacements through our Assistance Service Program. Please do not hesitate to contact us via our toll-free number, 800-562-1465. We are available 24 hours a day, 7 days a week for your convenience.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Awful— gets stuck and won’t open
on November 10, 2024
Posted by: SarahBeth3
from Virginia
I’ve had this for a little over 2 years and it’s the worst! I can’t ever use it because it’s stuck and will not open. I’ve tried everything and when it finally does open it does it again. It’s a vicious cycle we paid all this money just for it to never work. I’ve used it maybe 10x since I got it. It’s not even worth the hassle. Just fry instant espresso, that’s never let me down.
No, I would not recommend this to a friend.
Response from Nespresso USABy Aimee C., Customer Service, November 11, 2024
Thank you for your honest review, Sarah. We’re disappointed to learn your VertuoPlus is not meeting your expectations. We sincerely apologize for any frustration or inconvenience this may have caused. We aim to ensure complete customer satisfaction, and we deeply regret when that is not the case. We have documented your experience to your account for review. Please call our toll-free number, 1-800-562-1465, to speak to a Machine Expert at your earliest opportunity so we may address your machine issues. We’re confident that we’ll come to a satisfactory resolution, getting you back to your Nespresso coffee ritual. For your convenience, we are available at our toll-free number 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Terrible machine
on February 11, 2025
Posted by: Deb
from Ca.
I bought the Nespresso vertuo 241282A68032512E2BR.
THE COFFEE COMES OUT OF THE MACHINE LUKEWARM.
ARE YOU KIDDING ME.
I READ ANOTHER REVIEW THAT SAID THE COFFEE IS NOT HOT AND NEPRESSO TOLD THE PERSON TO HEAT THE CUP.
THE COFFEE COMES OUT OF THE MACHINE LUKEWARM.
ARE YOU KIDDING ME.
I READ ANOTHER REVIEW THAT SAID THE COFFEE IS NOT HOT AND NEPRESSO TOLD THE PERSON TO HEAT THE CUP.
DO NOT BUY THIS MACHINE ITS NOT WORTH IT. I HAVE A KEURIG AND THE COFFEE COMES OUT OF THAT MACHINE HOT.
THIS IS A WORTHLESS PIECE OF junk FOR THE PRICE.
No, I would not recommend this to a friend.
Response from Nespresso USABy Allison, Customer Service, February 12, 2025
Thank you for your review! The Vertuoline machine is designed to brew each blend to the specific programmed temperature that is best suited to that blend. Quality is especially important to us, so the coffee brews to its ideal temperature without burning. Please bear in mind that added cold milk can decrease the temperature of the drink. If you have any additional questions, please do not hesitate to contact us via our toll-free number, 800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Bad Experience in only 6 months
on May 12, 2025
Posted by: Moore
from Florida
Got this machine for Christmas 6 months ago and have had nothing but trouble. The capsule container that pops out the previous brew has broken and it constantly has the red green light go off on the machine. This is a nightmare! Too expensive to be experiencing these issues.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha, Customer Service, May 13, 2025
We’re sorry to learn that your VertuoPlus machine has not met your expectations and you’re unable to enjoy your Nespresso Coffee Moments. However, we’re thrilled to see that you were able to speak to a Machine Specialist and you machine is being sent in to be repaired under your one-year warranty. If you need assistance with your VertuoPlus machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
3
Don't Get Basic Gray!
on March 7, 2024
Posted by: Matt
from Washington, DC
I'm shocked at how ugly the basic gray is compared to the picture...in realy life, it's amazingly cheap looking plastic.
Brews fine, but I don't like the automatic open/close feature...just one more thing that can break.
I'm going to return this, and buy something else.
Brews fine, but I don't like the automatic open/close feature...just one more thing that can break.
I'm going to return this, and buy something else.
No, I would not recommend this to a friend.
Response from Nespresso USABy Customer Service, March 8, 2024
Thank you for your review, Matt. If you ever need assistance with a Nespresso machine, please do not hesitate to contact us through our toll-free number, 800-562-1465.
Written by a customer while visiting Nespresso USA