Customer reviews from Nespresso USA
Nespresso - VertuoPlus Deluxe by Breville - Titan
Average customer rating
4.5
(4,826 Reviews)
Rating breakdown 4,826 reviews
5 Stars
3,755
4 Stars
476
3 Stars
140
2 Stars
131
1 Star
324
86%of customers recommend this product.
(
2,975 out of
3,448)
Customer Reviews for Nespresso - VertuoPlus Deluxe by Breville - Titan
Customer Rating
3
Love the machine, wish it lasted longer
on October 4, 2022
Posted by: Jansport
from Sammamish, WA
Bought the machine 3 years ago. The lid got stuck closed a few times - youtubed how to repair it. One of the screws for the lever had worked it's way completely out which should have been an easy fix except the screw is somewhere in the body of the machine and can't be retrieved. Sadly, I have to buy a new machine that has a life expectancy of 5-10 years after 3 years.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
3
Leaks
on November 7, 2022
Posted by: Jeanne
from Tampa Florida
Leaks coffee. Buying a new one to replace the leaking one since I have so much invested in coffee. Makes a good cup of coffee.
No, I would not recommend this to a friend.
Response from Nespresso USABy Jason B., Customer Service, November 8, 2022
Hello Jeannie. We appreciate your review. If you ever come across any issues with your machine, give us a call at 800.562.1465, and one of our machine experts would be happy to provide you with comprehensive troubleshooting services.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love it!
on November 20, 2022
Posted by: kmo218
from chicago il
[This review was collected as part of a promotion.] Bought this as a gift for my mom and she absolutely loves it! It's her first nespresso machine and she loves how simple it is to use and loves the coffee taste as well.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Best Purchase
on November 20, 2022
Posted by: DBSMiFF
from Queens, NU
[This review was collected as part of a promotion.] Loving every bit of this last purchase. My wife and I were in need of an upgrade and this checked all our boxes.we’re very pleased.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Awesome customer service
on December 21, 2022
Posted by: Lindsey
I got this for a gift and had trouble cleaning the machine for first use. What I did wrong was not lock it all the way for it to click. Orlando, a customer service representative was so nice and able to help me. More companies need great employees this time of year. Thank you, Orlando!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
The Best Coffee and So Easy to Use
on December 22, 2022
Posted by: marilynq
from San Diego, CA
[This review was collected as part of a promotion.] I bought this for my home because I have the Vertuo Next at work and wanted to see the difference between the two firsthand. The Vertuo Plus by far is much easier to setup and start using. I like that the water container can be swiveled to either side to maximize space and it also seems to hold more water than the Next. The coffee is superb on both machines. If you are deciding between the Plus and the Next, I recommend the Plus.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Worst machine ever
on January 24, 2023
Posted by: Laura
from CT
This machine is terrible. We have had Nespresso machines for years, and this is by far the worst. Constant problems... hours on the phone with customer support. Trying to get it replaced for our old model.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service, January 25, 2023
Hi Laura. Thank you for your review. We are dismayed to learn your VertuoPlus machine does not meet your expectations. We recommend running a priming cycle once a week through your machine, to assist with keeping the taste, texture, body, and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your VertuoPlus, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great Grounds
on August 20, 2023
Posted by: Gina
from New Castle , DE
[This review was collected as part of a promotion.] This month I purchased my third Nespresso maker as a gift. Every time someone tastes your coffee I turn into an instant sales representative for the company.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA