Customer reviews from Nespresso USA
Nespresso - VertuoPlus Deluxe by Breville - Titan
Average customer rating
4.5
(4,830 Reviews)
Rating breakdown 4,830 reviews
5 Stars
3,758
4 Stars
476
3 Stars
140
2 Stars
131
1 Star
325
86%of customers recommend this product.
(
2,977 out of
3,450)
Customer Reviews for Nespresso - VertuoPlus Deluxe by Breville - Titan
Customer Rating
5
LIFE CHANGING.
on December 12, 2021
Posted by: Hannah
from Long Beach, CA
I got the Nespresso VertuoPlus as a wedding gift, and after the first week of use I couldn't believe I hadn't already owned one! I am a big-time coffee drinker, and this machine simulates having a batista in your home every morning to give you the perfect cup of coffee or espresso. Mine came as a bundle with the Aeroccino3--a must if you love lattes, or even if you just want to warm and froth your coffee creamer. 100/10 recommend.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Didnt work right of the box
on January 9, 2022
Posted by: Shena
from Dayton, Ohio
I had to attempt to prime it 3 times before the 4 attempt worked to prime new machine. I was told to fill water tank with hot water for thw priming. Only about a half cup actually ran through so Im not aure this machine is functioning properly. So far has made 5 good cups of java. This machine is LOUD! OMG it is so loud!!! This was a free replacement and surprisingly I was given a 2 year warranty on this replacement!! My first machine stopped working at 1 year and 11 months and was under 2 year warranty. I am a USA customer.
I would recommend this to a friend!
Response from Nespresso USABy Katherine T., Customer Service, January 10, 2022
Thank you for your review, Shena. Nespresso USA offers a one-year warranty on all new Nespresso VertuoLine machines, and a six-month warranty for repairs in our centers. If you have any questions of concerns regarding your VertuoPlus machine, please contact us at 800-562-1465. We are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
5
LOVE IT.
on February 26, 2022
Posted by: Katie
from Oceanside CA
Things I love about my Nespresso:
Smaller.
Smaller.
Heats up quickly.
Crema
The coffee is STRONG(I recommend writing down the coffees as you try them to see which ones you like)
Relatively quiet.
Dislikes:Nothing!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
3
A bit disappointed, expected more…
on March 9, 2022
Posted by: JKingram
I like my machine, I appreciate a good cup of Nespresso coffee or too but the machine has its imperfections. Many times the capsule ejects and piles up in the chamber instead of falling into the bin. Now I have been without coffee for 3 days because the machine won’t brew. At first I was adding too much water to each brew, now it just has given up. Won’t even factory reset. For such a pricey machine I expect better functionality after less than 6 months. However, the customer service is amazing! I should be getting a replacement soon. Hopefully no issues.
I would recommend this to a friend!
Response from Nespresso USABy Allison T., Customer Service, March 10, 2022
Thank you for your review. We are happy to see you were able to speak with a machine expert. If you need additional assistance with your replacement VertuoPlus, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love
on March 14, 2022
Posted by: Monique
from California
I have mine since 2019. It had a problem but they fixed super fast and free. I love my nespresso coffee! It was a great investment.
Response from Nespresso USABy Customer Service, March 15, 2022
Thank you for your review, Monique. We are thrilled to learn you are enjoying your VertuoPlus machine. We recommend running a priming cycle weekly through your machine to assist with keeping the taste, texture, body and aroma in each brew. If you need assistance with your VertuoPlus machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Easy usage!!
on August 25, 2022
Posted by: May23
from Los Angeles
[This review was collected as part of a promotion.] I bought this product for an easier/better expresso experience and I was not disappointed!!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
2
A letdown compared to original
on September 10, 2022
Posted by: richardsf
from Santa Fe NM
We have a pixie original machine, which I adore. Purchased this for a pied-a-terre we maintain in another city thinking that it would be convenient to have the "full cup option." Unfortunately, I find the full cup options (both Nespresso and Starbucks) to be almost undrinkable, thin and metallic. The smaller espresso options are not awful, but don't have the same richness of the oringinals, especially disappointing given that the cartridges are significantly more expensive. If we need another machine will definitely go back to the original version.
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
3
Great purchase
on September 20, 2022
Posted by: TD26
[This review was collected as part of a promotion.] Overall, good purchase but had alot of trouble with my order being lost and replaced wrong
I would recommend this to a friend!
Response from Nespresso USABy Nisha B, Customer Service , September 22, 2022
Hi. Thank you for your review. We are thrilled to learn you are enjoying your VertuoLine. We recommend running a priming cycle once a week through your machine, to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your VertuoLine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance. Thanks!
Written by a customer while visiting Nespresso USA