Customer reviews from Nespresso USA
Nespresso - VertuoPlus Deluxe by Breville - Titan
Average customer rating
4.5
(4,830 Reviews)
Rating breakdown 4,830 reviews
5 Stars
3,758
4 Stars
476
3 Stars
140
2 Stars
131
1 Star
325
86%of customers recommend this product.
(
2,977 out of
3,450)
Customer Reviews for Nespresso - VertuoPlus Deluxe by Breville - Titan
Customer Rating
4
Great but the design is ehh
on December 25, 2022
Posted by: Anon
Got it solely for espresso and does the job. However, the instructions have like 9 different language options, which is great and all until you’re trying to figure out how to get everything set up and one step is a page and a half trying to dig through which language to use. Still wouldn’t connect to the app for me.
Also, have slight OCD and I truly hate the shape.
I wish the water container would be able to do a true 90 degree turn and sit next to the machine instead of slightly on an angle, takes up a lot of counter space for just a pod producing machine.
Written by a customer while visiting Nespresso USA
Customer Rating
1
on April 12, 2024
Posted by: Nicole
I bought this coffee pot a little over a year ago and it’s not working already. The automatic open is not working, so I want use the machine. Disappointing it only lasted a year because I love and use almost daily
No, I would not recommend this to a friend.
Response from Nespresso USABy Kena, Customer Service, April 13, 2024
Thank you for your review. We’re dismayed to learn that your VertuoPlus isn’t working as expected and appreciate the opportunity to assist you. Please kindly be advised that your machine comes with a one-year warranty, and lifetime troubleshooting service. For replacement or repair assistance with your VertuoPlus, please do not hesitate to contact us through our toll-free number, 800-562-1465. We are confident that we'll be able to come to a satisfactory resolution.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Terrible machine
on February 11, 2025
Posted by: Deb
from Ca.
I bought the Nespresso vertuo 241282A68032512E2BR.
THE COFFEE COMES OUT OF THE MACHINE LUKEWARM.
ARE YOU KIDDING ME.
I READ ANOTHER REVIEW THAT SAID THE COFFEE IS NOT HOT AND NEPRESSO TOLD THE PERSON TO HEAT THE CUP.
THE COFFEE COMES OUT OF THE MACHINE LUKEWARM.
ARE YOU KIDDING ME.
I READ ANOTHER REVIEW THAT SAID THE COFFEE IS NOT HOT AND NEPRESSO TOLD THE PERSON TO HEAT THE CUP.
DO NOT BUY THIS MACHINE ITS NOT WORTH IT. I HAVE A KEURIG AND THE COFFEE COMES OUT OF THAT MACHINE HOT.
THIS IS A WORTHLESS PIECE OF junk FOR THE PRICE.
No, I would not recommend this to a friend.
Response from Nespresso USABy Allison, Customer Service, February 12, 2025
Thank you for your review! The Vertuoline machine is designed to brew each blend to the specific programmed temperature that is best suited to that blend. Quality is especially important to us, so the coffee brews to its ideal temperature without burning. Please bear in mind that added cold milk can decrease the temperature of the drink. If you have any additional questions, please do not hesitate to contact us via our toll-free number, 800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Too many system issues
on April 14, 2022
Posted by: Coffee lover
from Tysons , McLean
The customer service is one of the best,however, the machine itself is terrible. There’s too many system reboots and it gets stuck all the time. Also, if you are looking for hot beverages, this machine isn’t it.
No, I would not recommend this to a friend.
Response from Nespresso USABy Devyn W., Customer Service, April 15, 2022
Thank you for your review. We're disappointed to hear of your machine troubles, however, glad to see that you were able to speak with one of our specialists. We are always here to help, and hope that you won't hesitate to reach out with any further questions, comments, or concerns. We are available 24 hours a day, 7 days a week at our toll-free number, 800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Pop Goes into the Drink
on April 10, 2025
Posted by: buygal
Like many other customers I had nothing but unsatisfactory experience with this cheezy budget model. Was in a box for a year until a move then, set up for guest use but it failed in my kitchen after a few months leaked all over.. A horrible mess and significant waste of expensive coffee pods. I decided to NOT call customer service after my original Vertuo machine also failed after 2 years. You can not ship a machine from Hawai'i for any reasonable price so took the hostage deal of a discount on a new machine, so far working for almost a year but very LOUD. I clean it regularly but there is a half yellow and half red light when it heats up so that must mean something like doom soon, I actually took the Pop model to the dump and pitched it over into a container which was shipped to Honolulu and to who knows where after that. I own several original pod machines and they work far better.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Loved it at first! But now......
on November 30, 2023
Posted by: sadbarista27
from Glendale, CA
I loved this machine at first, but I'm becoming less and less of a fan as time goes on. Firstly, this machine is LOUD when it is brewing a pod. Secondly, God forbid you accidentally try to brew a cup while the water tank is empty -- the machine will emit an even louder noise AND vibrate in anger. The last time I made the mistake of trying to brew while the water tank was empty, my coffee mug vibrated off the holding tray and crashed onto my floor in a million pieces, and I had to spend all day cleaning up the mess of milk and sugar on my kitchen counters and floor. Thirdly, the "brew" button on top doesn't work 50% of the time. I press it and press it and press it, and it won't start brewing the pod until my 1000th press. Guess this machine was on sale for a reason.
No, I would not recommend this to a friend.
Response from Nespresso USABy Allison, Customer Service, December 1, 2023
Thank you for your review. All machines come with a one year warranty and a lifetime of troubleshooting assistance. If you ever need support with any Nespresso machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
2
Packaging
on March 3, 2023
Posted by: StephYogini
from Coronado CA
[This review was collected as part of a promotion.] As much as I love my new machine, I’m wishing for better packaging. I bought 10 sleeves to try a lot of different coffees to see what I like best. I believe the packaging of the sleeves would be enhanced if it was easier to see descriptions - I’m always turning the boxes looking for whether it’s a single or double espresso, strength, etc.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Do not buy
on July 21, 2023
Posted by: jj1879
Machine broke after a few months. It was a total waste of money
No, I would not recommend this to a friend.
Response from Nespresso USABy Tara B, Customer Service, July 22, 2023
Thank you for your review. We are sorry to learn you were experiencing issues with your Vertuo Next machine. Your machine comes with a one-year warranty and a lifetime of troubleshooting, via our toll-free number 1-800-562-1465. We’re available 24 hours a day and 7 days a week for your convenience. Please do not hesitate to contact us.
Written by a customer while visiting Nespresso USA