Customer reviews from Nespresso USA
Nespresso - VertuoPlus Deluxe by Breville - Titan
Average customer rating
4.5
(5,049 Reviews)
Rating breakdown 5,049 reviews
5 Stars
3,917
4 Stars
511
3 Stars
148
2 Stars
138
1 Star
335
86%of customers recommend this product.
(
3,016 out of
3,503)
Customer Reviews for Nespresso - VertuoPlus Deluxe by Breville - Titan
Customer Rating
1
Don’t Expect it to Work Very Long
on February 16, 2025
Posted by: Coffeelover
This machine quit working within 6 months of buying it. My wife and I left our Keurig out beside it and only used it when we wanted a special cup of coffee because the pods you have to buy for it are so expensive. The coffee is fantastic but the machine is garbage. I wish I’d read all the reviews before purchasing. Do yourself a favor a buy a legit machine that does it all. You will save money in the long run.
No, I would not recommend this to a friend.
Response from Nespresso USABy Blake, Customer Service, February 18, 2025
Thank you for your review. We’re dismayed to learn that your Vertuo Next isn’t working and will be happy to assist. Please kindly be advised that your machine comes with a one-year warranty, and lifetime troubleshooting service. For replacement or repair assistance with your Vertuo Next, please do not hesitate to contact us through our toll-free number, 800-562-1465. We are confident that we'll be able to come to a satisfactory resolution.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Delicious coffee / disposable machine
on June 24, 2022
Posted by: Firechickey
from San Francisco CA
I have owned 2 of this machine. It clogs and leaks after about a year. I replaced it thinking “maybe I could have cleaned it more frequently”? Second machine I kept pristine. Same issue after about a year.
I guarantee when your vertuo fails it will be right after you buy a case of pods.
No, I would not recommend this to a friend.
Response from Nespresso USABy Jason B., Customer Service, June 25, 2022
We are disappointed to learn that your VertuoPlus has not met your expectations. Your machine comes with a one-year warranty and a lifetime of troubleshooting support through our toll free number, 800-562-1465. We are available 24 hours a day, 7 days a week. Additionally, you may visit Nespresso.com/help for more information.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Started leaking water within 3 days.
on November 28, 2022
Posted by: roxana
from Dallas, TX
I got this machine delivered on Friday, used it two times over the weekend and on Sunday the water started leaking from under the machine not near the water tank… under the machine. I tried making a cup of coffee just to see what would happen (&tbh because I needed coffee) & the water just started to leak faster.
I called customer service and they’re replacing it, will update my review then.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, November 30, 2022
Thank you for your review. We are dismayed to learn about the leaking issues you have experienced with your VertuoPlus machine, and we are glad to hear that you were able to speak with a Machine Expert regarding a replacement.
If you have any questions or concerns about your new VertuoPlus machine, please do not hesitate to contact us at 800-562-1465. We are available 24 hours a day, 7 days a week.
If you have any questions or concerns about your new VertuoPlus machine, please do not hesitate to contact us at 800-562-1465. We are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Broken already
on June 19, 2023
Posted by: Meg
from Az
Ours broke after 1.5 years and they basically said we had to buy another one…
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, June 20, 2023
Thank you for your review. We are sorry to learn that your Vertuo machine is not performing to your expectations. To better assist you, we kindly ask you to call Nespresso at our toll-free number, 800-562-1465, when you are with your machine. A Machine Expert will locate your account and troubleshoot to the best of our abilities via our Video Concierge service. We also have replacement options through our Assistance Service Program.
Written by a customer while visiting Nespresso USA
Customer Rating
4
Why do many “free product “ reviews at top?
on November 8, 2023
Posted by: JoJo
from Central Florida
I love It but am wondering why so many of the reviews say it was a “free product”. That doesn’t seem fair and I would also think this would lead to biased reviews. How do I get on the “free machine in return for a review” bandwagon?
I would recommend this to a friend!
Response from Nespresso USABy Customer Service, November 9, 2023
We are delighted you are enjoying your Vertuo Plus machine. Our partnerships with third-party services offer Nespresso products for consumers to sample, and are not organized by Nespresso. We remain available to provide machine assistance 24 hours a day, 7 days a week through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Was good until it wasn’t
on July 27, 2024
Posted by: cid
from Southern California
Bought this machine 7/1/24
Returning it today, 7/28/24
It was great until it wasn’t. Quit working in less than 30 days. Called the help line( someone answered at 5:30am on on sat !) and after 30 min of troubleshooting they determined we needed a new machine. They offered to send us a new one but will be going into Nespresso store today to get a different model
Returning it today, 7/28/24
It was great until it wasn’t. Quit working in less than 30 days. Called the help line( someone answered at 5:30am on on sat !) and after 30 min of troubleshooting they determined we needed a new machine. They offered to send us a new one but will be going into Nespresso store today to get a different model
No, I would not recommend this to a friend.
Response from Nespresso USABy Aimee C., Customer Service, July 29, 2024
Thank you for your review and honest feedback, Cindy. We’re disappointed to learn that your Vertuo Next is not operating to your satisfaction. We sincerely apologize for any frustration or inconvenience this may have caused. We aim to ensure complete customer satisfaction, and we deeply regret when that is not the case. We understand that you prefer a different model and will visit one of our Nespresso Boutiques to select one. We are confident that you will find one at the Nespresso Boutique that meets. If you have any further questions about the different Vertuo models available before visiting, please don’t hesitate to contact us at 1-800-562-1465. For your convenience, we are available at our toll-free number 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Nespresso, you KNOW this machine is garbage.
on March 20, 2025
Posted by: romperooo
from USA
’m extremely disappointed with this Nespresso machine. After only 13 months of light use (about 1 cup per day), it completely stopped working. I took great care of it, regularly cleaning and descaling it, so it wasn’t neglected. Out of the blue, the motor just broke, and now I’m stuck with 50 pods I can’t use. Given how short the lifespan was, I won’t be buying another Nespresso machine again. Very frustrating experience.
FYI - cleaning this machine was a real chore. It was near impossible to thoroughly clean the top (where the spikes are). If you don't keep this near spotless, the residue from the coffee accumulates and makes the top difficult to open and close. Additionally, there are some small gaps in the machine and coffee somehow gets into these crevices and just sits. When you tip the machine to clean it (water reservoir and empty pod holder both removed), coffee drains all over. My machine would drain old coffee OUT of the water reservoir intake. Disgusting.
No, I would not recommend this to a friend.
Response from Nespresso USABy Aimee C., Customer Service, March 24, 2025
Thank you for your review and honest feedback. We’re disappointed to learn your Vertuo Next is not meeting your expectations. We sincerely apologize for any frustration this may have caused. We want to assure you that we are committed to complete customer satisfaction and deeply regret when that is not the case. Please contact us at 1-800-562-1465 if you would like to speak with a Machine Expert who may be able to assist with out-of-warranty repair and replacement options. We’re confident that we’ll come to a satisfactory resolution, getting you back to your Nespresso coffee ritual. For your convenience, we are available at our toll-free number 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Look elsewhere
on July 14, 2025
Posted by: Javaguy
from CT
First one lasted 3 years, second lasted under 2. Simply not a reliable machine and Nespresso doesn’t stand behind it as well as they should.
No, I would not recommend this to a friend.
Response from Nespresso USABy Blake, Customer Service, July 15, 2025
Thank you for your review and honest feedback. We are truly sorry to hear about your recent experience with your Vertuo Next. Please accept our sincere apologies for any frustration or inconvenience this may have caused. We want to assure you that we are committed to achieving complete customer satisfaction and deeply regret when we fall short of that goal. Our Machine Experts are available 24 hours a day, 7 days a week. If you would like to discuss additional options regarding your warranty with a supervisor, please do not hesitate to contact us at 1-800-562-1465 between the hours of 9 AM and 6 PM. We are confident that we can find a satisfactory resolution, allowing you to return to enjoying your Nespresso coffee ritual. For your convenience, our toll-free number is available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA