Customer reviews from Nespresso USA
Nespresso - VertuoPlus Deluxe by Breville - Titan
Average customer rating
4.5
(4,826 Reviews)
Rating breakdown 4,826 reviews
5 Stars
3,755
4 Stars
476
3 Stars
140
2 Stars
131
1 Star
324
86%of customers recommend this product.
(
2,975 out of
3,448)
Customer Reviews for Nespresso - VertuoPlus Deluxe by Breville - Titan
Customer Rating
3
Descaling Sensor Failure
on October 14, 2021
Posted by: Jaime
from Tucson, AZ
I just had to purchase a new VertuoPlus machine because my old one would not longer pass any water. I love my Nespresso coffee machines and milk frother. However, here in AZ we have very hard water. The machine claims to tell you when it needs to be descaled. Mine failed horribly. Once it started having problems no amount of descaling would make it function properly. You cannot descale when no water passes through the system. So I had to trash the old one and buy a new one. When a capsule was loaded and the top button pressed the machine we whirl up and then stop with a solid red light. Manual says to call Nespresso. I did and they said let it cool off for 15 minutes. I did that with no change. The last time this happened I put a heavy mixture of white vinegar in the water tank. I took over 20 tries for the vinegar to break up the calcification in the machine. I got another six months out of the old machine with that. Do not trust the descaling sensor.
I would recommend this to a friend!
Response from Nespresso USABy Allison T., Customer Service, October 16, 2021
Thank you for your review. Please excuse us for any frustration caused with the descaling sensor on your VertuoPlus. We'd recommend to also preform a weekly cleaning cycle to prevent coffee grind build up. For more troubleshooting tips, please visit the VertuoPlus machine section on Nespresso.com/help or contact us via our toll-free number, 800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
4
Good coffee. Just not hot eniugh
on October 14, 2021
Posted by: Donna
I love the machine and the coffee is excellent but it isn’t very hot. I end up putting it into the microwave.
I would recommend this to a friend!
Response from Nespresso USABy Allison T., Customer Service, October 15, 2021
Thank you for your review. A change in temperature may be resolved by descaling your VertuoPlus machine, every three months. We'd also recommend pre-heating your mug by running the cleaning cycle on your VertuoPlus. For more tips please visit Nespresso.com/help or call us directly at 800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
5
1 year into ownership
on November 20, 2021
Posted by: Perfecto
from CO.
Well, after a year of ownership all good ! Nonkeakes - perfect every time. BTW we have used 1-2xs per day !
Written by a customer while visiting Nespresso USA
Customer Rating
5
Finally, the Ideal single cup coffee maker
on January 20, 2022
Posted by: Lawsmith
from Bethesda, Maryland
I love coffee and have been drinking it daily for over 60 years. But I am the only coffee drinker in my house, and the hassle of making a decent single cup of coffee was always a problem until Keurig came out with its single brew coffee maker in 2006. The coffee was never great, but it was decent, and the coffee came out hot, which I liked.
Recently I acquired the Nespresso Veturo Plus ,and now I’ve finally found my ideal coffee maker. It is more convenient to use than the Keurig, and the coffee is produced is much better. It appears that this coffee maker is also sold with Breville and De’Longhi labels, but I suspect all three are identical.
This coffee maker is very easy to use. Unlike the Keurig, it doesn’t have a setting that keeps the water always hot, but it only takes a minute or so to heat up. The water reservoir in the Nespresso is larger, meaning you don’t have to refill it as often, and it is much easier to remove, refill and replace than the Keurig. Cleaning is easier, and the Veturo takes up less room on my kitchen counter.
While the Nespresso Veturo line of coffees aren’t as extensive as what is available for Keurig, I found the Nespresso coffees offered to be excellent, with a range of strengths that exceeds that available from my Keurig. In addition, I sometimes enjoy a double espresso, which the Nespresso makes pretty well.
I have read complaints that the coffee doesn’t come out hot enough in the Nespresso machine. But it does. What’s needed is a good, heated insulated cup to keep the coffee hot. I have found the BTaT- Insulated Coffee Mugs, Glass Tea Mugs, Set of 4 (12 oz, 350 ml), Double Wall Glass Coffee Cups, available from Amazon to be the ideal cup. To make a cup of coffee in the morning I first turn the coffee make on by pressing the button on the top. I then fill a coffee mug with water and heat it for two minutes in the microwave, meanwhile making my breakfast. When breakfast is almost ready, I pour out the hot water from my cup and brew a cup of coffee in the Nespresso. If I time it right, breakfast and coffee are ready at the same time, and my coffee is nice and hot for the time it takes to eat my breakfast. A great way to start a day.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
First Time Presso!
on July 10, 2022
Posted by: Shoe817
from New Orleans
Ive had mine for a week and I question what took me so long! Machine heats quickly and press is fast, i love the froth and the taste is amazing.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Do not buy this
on August 22, 2022
Posted by: Nes
Omg the machine broke twice on us in 6 months do not buy this. Stick to the reg line
No, I would not recommend this to a friend.
Response from Nespresso USABy Beth P., Customer Service, August 23, 2022
Thank you for your review. We're disappointed to hear about your experience with your VertuoPlus. We see that you spoke with our team and they were able to assist you with ordering a new machine. If there is anything we can do to further assist you please don't hesitate to contact us at 1-800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Broken
on August 23, 2022
Posted by: El
[This review was collected as part of a promotion.] Really really loud and it is not picking up the pods as it should. It seems like I got a used/refurbished or broken one?
No, I would not recommend this to a friend.
Response from Nespresso USABy Lisa A, Customer Service, August 24, 2022
Thanks for your review. We’re dismayed your VertuoPlus machine is loud, and the tracks aren’t picking up your used capsules to dispense into the used capsule dispenser. Your VertuoPlus machine comes with a 1 year warranty and a lifetime of troubleshooting, via our toll-free number 800-562-1465. We’re available by phone 24 hours a day and 7 days a week, for your convenience. We recommend calling us to speak with a machine expert, to resolve your machine issues. We look forward to your call soon.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love the Nespresso
on September 30, 2022
Posted by: Nisha
from Florida
[This review was collected as part of a promotion.] My keurig broke/malfunctioned so I was going to buy the same model but it was discontinued. However I started to look at nespresso machines and I said let me switch it up. The flavor of the coffee is way better than keurig and now I can never go back
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA