Customer reviews from Nespresso USA
Nespresso - VertuoPlus Deluxe by Breville - Titan
Average customer rating
4.5
(4,830 Reviews)
Rating breakdown 4,830 reviews
5 Stars
3,758
4 Stars
476
3 Stars
140
2 Stars
131
1 Star
325
86%of customers recommend this product.
(
2,977 out of
3,450)
Customer Reviews for Nespresso - VertuoPlus Deluxe by Breville - Titan
Customer Rating
5
Fantastic!
on November 20, 2022
Posted by: Foster 24
[This review was collected as part of a promotion.] 2nd Nespresso machine and it’s a game changer. The touch open and close is an amazing feature!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Broken already
on June 19, 2023
Posted by: Meg
from Az
Ours broke after 1.5 years and they basically said we had to buy another one…
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, June 20, 2023
Thank you for your review. We are sorry to learn that your Vertuo machine is not performing to your expectations. To better assist you, we kindly ask you to call Nespresso at our toll-free number, 800-562-1465, when you are with your machine. A Machine Expert will locate your account and troubleshoot to the best of our abilities via our Video Concierge service. We also have replacement options through our Assistance Service Program.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Do Not Buy!!!!
on March 28, 2024
Posted by: KW
from Tampa, FL
I bought this machine about 1 1/2 years ago and now it won't power on. After troubleshooting via video call with Nespresso, it was determined that it was dead. They offered me a 35% discount on another Vertuo Plus, which would equate to only a 5% discount (because they are on sale on the website for 30% off). This is very disappointing because I loved the taste of the coffee. This was an expensive machine and should have lasted for years longer! This seems to be a known issue. I wish I had read these reviews before I purchased the Vertuo. Poor company policy!!!
No, I would not recommend this to a friend.
Response from Nespresso USABy Customer Service, March 30, 2024
Thank you for your review. We're sorry to hear that the Vertuo Next machine has not met your expectations, and appreciate the time you've taken to provide this feedback. Each Vertuo Next machine comes with a one-year warranty, as well as lifetime troubleshooting assistance. Your feedback regarding this machine, as well as the out of warranty replacement and repair options, has been documented and forwarded on for review. If you would like to further discuss your concerns with a member of customer service management, we invite you to reach out via our toll-free number. We are available by phone 24 hours a day, 7 days a week at 800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Good but moldy
on November 17, 2021
Posted by: britt
I had this machine for almost a year and I love brewing espresso shots for my lattes! However, I do everything to maintain the machine when it comes to cleaning the tank, capsule container, inside, etc. I descale it often with the kit from the website and do weekly rinses/cleaning, as well as making sure the capsule is taken out after every brew to prevent the needles to clog. I noticed that there is mold in the machine like the sides of the walls when you open it and I have done everything from hydrogen peroxide to vinegar to try to make it come off. It will not come off and I believe it is defective because it is not cleaning properly even with my proper care and customer service will not do anything about it but to tell me to buy another one or use hydrogen peroxide and baking soda. The machine is still under warranty but they do not want to repair or replace it. When buying a premium machine, you expect it to work properly and for the customer service to be good, however, it is not the case and I am extremely disappointed with the machine and how they are handling the situation.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, November 19, 2021
Hi Britt, thank you for your review, and for speaking with our machine experts. When descaling, we recommend using the descaling kit every 3 months or 300 capsules, whichever comes first. For general maintenance, you may wipe down the inside of your VertuoPlus machine with a damp cloth, or use a soft bristle toothbrush to clear any coffee grinds from within the head of the machine.
If you have any additional questions or concerns about your VertuoPlus machine, please do not hesitate to contact us via our toll-free number, 800-562-1465.
If you have any additional questions or concerns about your VertuoPlus machine, please do not hesitate to contact us via our toll-free number, 800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
4
So far so good after two weeks
on June 19, 2024
Posted by: Steve63
from North Carolina
So far Ive really enjoyed the outstanding coffee. I like that I can make pretty nice lattes with the aerochino . It is NOISY though! holy moley its like a train running thru my kitchen. Another minor annoyance is it doesn't sense low water like my Keurig did. when It runs out of water it brews a partial cup and sounds like its going to explode.
Why doesn't the plus brew the 12 ounce XL cups? I received the machine as a gift and it seems like its one of the higher end machines but it is less capable than the Pop. It doesn't make sense to exclude that capability
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
3
Descale is DAUNTING! It IS rocket science!
on August 22, 2024
Posted by: Descale Nightmare
from Knoxville, TN
Dear Nespresso, Just give me one button to descale!! I have had my Vertuo Next for 2 years. I would have given it more than three stars... but descaling this machine is daunting! I love the machine, it understands the assignment... but descaling is a nightmare! I have watched tutorials and it does not work as it is supposed to. It is a frenzy of pushing buttons, holding them down, locking the lid, unlocking the lid... only to have it act like it is descaling without actually descaling. I have wasted all my descale sauce! When I get up in the morning, the machine blinking orange telling me it needs descaling (and it was descaled the day before) before getting my morning coffee makes me see red! I literally have to unplug the pot and plug it back in to get my one cup. You seriously need a rocket scientist to come and descale your pot. I am to the point that I want to buy another machine because this one is impossible to descale. Please let us know the steps of descaling in the sales pitch!
No, I would not recommend this to a friend.
Response from Nespresso USABy Lisa A, Customer Service, August 23, 2024
Thanks for your review. We’re dismayed that you’re experiencing issues getting your Vertuo Next machine out of descaling mode. Your machine has a one-year warranty and a lifetime of troubleshooting available via our toll-free number 800-562-1465. If troubleshooting is unsuccessful, we have repair and replacement options via our Assistance Service Program, even when your machines are out of warranty. We recommend reaching out to us to troubleshoot your machine. If you prefer, come to Live Chat from our Nespresso website, when you select “Machine Assistance” from the live chat category, to speak with a machine expert. We’re confident you’ll be back to a seamless Nespresso coffee ritual again soon.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Machine randomly stop working.
on November 13, 2024
Posted by: AAB123
from Chesterfield, MO
Broke after a year! Coffee is great, Machine does not last long!
No, I would not recommend this to a friend.
Response from Nespresso USABy Chloe H., Customer Service, November 14, 2024
Thank you for your review. We're disappointed to hear this. All machines come with a one-year warranty and a lifetime of troubleshooting assistance. If you ever need support with any Nespresso machine, please do not hesitate to contact us through our toll-free number, 800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
3
MINE WORKS WITH DIFFICULTY
on January 11, 2025
Posted by: Jack PM
from The Villages, Florida
I have gone past my one-year warranty by a month and still pleased with the results. Still, I rate the purchase as a 3. First of all, I hate having to use muscle to close the top. I'm a man and I wonder what a frail woman would do to close the lid. Second, the creature has a life of its own when it utters its sounds of groaning and flowing. This is a noisy machine. Third, (are there more), the price per pod is getting ridiculous. As I look back on my '3' ranking, I must say my VERTUO NEXT could be a lot better in so many ways. It looks cute and smart sitting on my counter with its jaws open waiting to obey my command. Then the tug-of-war with the lid, the grunts and groans as water joins with beans, and I walk around waiting for that creamy stuff to fill my cup. Would I suggest this VERTUO NEXT be purchased by a friend, no, but then where else do I send her?
No, I would not recommend this to a friend.
Response from Nespresso USABy Kena, Customer Service, January 14, 2025
Thank you for sharing your feedback on our Vertuo Next. We appreciate your insights regarding the lid's difficulty, noise level, and capsule pricing. Your experience is valuable to us, and we will take your comments into consideration for future improvements. If you have any further suggestions or concerns, please feel free to reach out through our toll-free number, 800-562-1465.
Written by a customer while visiting Nespresso USA