Customer reviews from Nespresso USA
Nespresso - VertuoPlus Deluxe by Breville - Titan
Average customer rating
4.5
(4,830 Reviews)
Rating breakdown 4,830 reviews
5 Stars
3,758
4 Stars
476
3 Stars
140
2 Stars
131
1 Star
325
86%of customers recommend this product.
(
2,977 out of
3,450)
Customer Reviews for Nespresso - VertuoPlus Deluxe by Breville - Titan
Customer Rating
2
Delicious coffee / disposable machine
on June 24, 2022
Posted by: Firechickey
from San Francisco CA
I have owned 2 of this machine. It clogs and leaks after about a year. I replaced it thinking “maybe I could have cleaned it more frequently”? Second machine I kept pristine. Same issue after about a year.
I guarantee when your vertuo fails it will be right after you buy a case of pods.
No, I would not recommend this to a friend.
Response from Nespresso USABy Jason B., Customer Service, June 25, 2022
We are disappointed to learn that your VertuoPlus has not met your expectations. Your machine comes with a one-year warranty and a lifetime of troubleshooting support through our toll free number, 800-562-1465. We are available 24 hours a day, 7 days a week. Additionally, you may visit Nespresso.com/help for more information.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Started leaking water within 3 days.
on November 28, 2022
Posted by: roxana
from Dallas, TX
I got this machine delivered on Friday, used it two times over the weekend and on Sunday the water started leaking from under the machine not near the water tank… under the machine. I tried making a cup of coffee just to see what would happen (&tbh because I needed coffee) & the water just started to leak faster.
I called customer service and they’re replacing it, will update my review then.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, November 30, 2022
Thank you for your review. We are dismayed to learn about the leaking issues you have experienced with your VertuoPlus machine, and we are glad to hear that you were able to speak with a Machine Expert regarding a replacement.
If you have any questions or concerns about your new VertuoPlus machine, please do not hesitate to contact us at 800-562-1465. We are available 24 hours a day, 7 days a week.
If you have any questions or concerns about your new VertuoPlus machine, please do not hesitate to contact us at 800-562-1465. We are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
4
Why do many “free product “ reviews at top?
on November 8, 2023
Posted by: JoJo
from Central Florida
I love It but am wondering why so many of the reviews say it was a “free product”. That doesn’t seem fair and I would also think this would lead to biased reviews. How do I get on the “free machine in return for a review” bandwagon?
I would recommend this to a friend!
Response from Nespresso USABy Customer Service, November 9, 2023
We are delighted you are enjoying your Vertuo Plus machine. Our partnerships with third-party services offer Nespresso products for consumers to sample, and are not organized by Nespresso. We remain available to provide machine assistance 24 hours a day, 7 days a week through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Was good until it wasn’t
on July 27, 2024
Posted by: cid
from Southern California
Bought this machine 7/1/24
Returning it today, 7/28/24
It was great until it wasn’t. Quit working in less than 30 days. Called the help line( someone answered at 5:30am on on sat !) and after 30 min of troubleshooting they determined we needed a new machine. They offered to send us a new one but will be going into Nespresso store today to get a different model
Returning it today, 7/28/24
It was great until it wasn’t. Quit working in less than 30 days. Called the help line( someone answered at 5:30am on on sat !) and after 30 min of troubleshooting they determined we needed a new machine. They offered to send us a new one but will be going into Nespresso store today to get a different model
No, I would not recommend this to a friend.
Response from Nespresso USABy Aimee C., Customer Service, July 29, 2024
Thank you for your review and honest feedback, Cindy. We’re disappointed to learn that your Vertuo Next is not operating to your satisfaction. We sincerely apologize for any frustration or inconvenience this may have caused. We aim to ensure complete customer satisfaction, and we deeply regret when that is not the case. We understand that you prefer a different model and will visit one of our Nespresso Boutiques to select one. We are confident that you will find one at the Nespresso Boutique that meets. If you have any further questions about the different Vertuo models available before visiting, please don’t hesitate to contact us at 1-800-562-1465. For your convenience, we are available at our toll-free number 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Nespresso, you KNOW this machine is garbage.
on March 20, 2025
Posted by: romperooo
from USA
’m extremely disappointed with this Nespresso machine. After only 13 months of light use (about 1 cup per day), it completely stopped working. I took great care of it, regularly cleaning and descaling it, so it wasn’t neglected. Out of the blue, the motor just broke, and now I’m stuck with 50 pods I can’t use. Given how short the lifespan was, I won’t be buying another Nespresso machine again. Very frustrating experience.
FYI - cleaning this machine was a real chore. It was near impossible to thoroughly clean the top (where the spikes are). If you don't keep this near spotless, the residue from the coffee accumulates and makes the top difficult to open and close. Additionally, there are some small gaps in the machine and coffee somehow gets into these crevices and just sits. When you tip the machine to clean it (water reservoir and empty pod holder both removed), coffee drains all over. My machine would drain old coffee OUT of the water reservoir intake. Disgusting.
No, I would not recommend this to a friend.
Response from Nespresso USABy Aimee C., Customer Service, March 24, 2025
Thank you for your review and honest feedback. We’re disappointed to learn your Vertuo Next is not meeting your expectations. We sincerely apologize for any frustration this may have caused. We want to assure you that we are committed to complete customer satisfaction and deeply regret when that is not the case. Please contact us at 1-800-562-1465 if you would like to speak with a Machine Expert who may be able to assist with out-of-warranty repair and replacement options. We’re confident that we’ll come to a satisfactory resolution, getting you back to your Nespresso coffee ritual. For your convenience, we are available at our toll-free number 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Look elsewhere
on July 14, 2025
Posted by: Javaguy
from CT
First one lasted 3 years, second lasted under 2. Simply not a reliable machine and Nespresso doesn’t stand behind it as well as they should.
No, I would not recommend this to a friend.
Response from Nespresso USABy Blake, Customer Service, July 15, 2025
Thank you for your review and honest feedback. We are truly sorry to hear about your recent experience with your Vertuo Next. Please accept our sincere apologies for any frustration or inconvenience this may have caused. We want to assure you that we are committed to achieving complete customer satisfaction and deeply regret when we fall short of that goal. Our Machine Experts are available 24 hours a day, 7 days a week. If you would like to discuss additional options regarding your warranty with a supervisor, please do not hesitate to contact us at 1-800-562-1465 between the hours of 9 AM and 6 PM. We are confident that we can find a satisfactory resolution, allowing you to return to enjoying your Nespresso coffee ritual. For your convenience, our toll-free number is available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
1
stopped working after 6 months w/ weekly cleaning
on May 31, 2022
Posted by: Sadandstuck
from United States
I loved the new design of the machine, the taste of the coffee & purchased 2 new machines as gifts for loved ones. I used it every day, so I cleaned it every Sunday at noon. When the light came on to descale it, disaster ensued. I followed all of the instructions & it wouldn't re-set. Descaled a 2nd time & it was just dead. Super bummed out & keep coming back to the site to buy another, but just can't complete the check out because I'm afraid I'm wasting my $. Previous original machine lasted 6 years without a single issue. Stuck with 6 months worth of capsules bc I planned ahead due to supply chain issues.
No, I would not recommend this to a friend.
Response from Nespresso USABy Christine G., Customer Service, June 1, 2022
Thank you for your review. We share your disappointment that you've experienced issue with your Nespresso machine. The VertuoPlus machine comes with a one-year warranty covered through Nespresso and we're happy to offer lifetime troubleshooting support. We tried to get in touch with you and offer assistance, however, were unable to reach you at the number on file. We feel confident we can help resolve the descaling issue you've mentioned with prompt and comprehensive troubleshooting assistance by phone. Please call at your earliest convenience. We are available 24 hours a day, seven days a week at 1-800-562-1465. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
4
Cleaning/Descaling
on December 14, 2024
Posted by: CJL
I almost love this coffee pot, but the descaling/rinsing process is too complicated. I know there are many different models now compared to in the beginning, so one must first be sure they have the right instructions. Then one has to distinguish between the lever and the button. OK, why does it take so long for it to run through cleaning? I always multi-task and lose my place in the instructions. I prefer written instructions to videos. Would it be possible to just have a “Descaling Mode” button? So then we would have an on off button and the descaling button (which can either be a rinsing with plain water or with the descaling solution. I still love the coffee with froth on top, though.
No, I would not recommend this to a friend.
Response from Nespresso USABy Aimee C., Customer Service, December 16, 2024
Thank you for your honest review and feedback about the descaling process with your VertuoPlus. We sincerely apologize for any frustration or inconvenience this may have caused. Your machine comes with a one-year warranty and a lifetime of troubleshooting assistance at our toll-free number. Upon your request, we would be happy to email you the written Descaling Guide for your VertuoPlus. It is also available on the Machine Assistance page of our website at https://www.nespresso.com/us/en/machine-assistance/vertuo-plus. Please get in touch with us at 1-800-562-1465 if you would like assistance with the descaling process. For your convenience, we are available at our toll-free number 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA