Customer reviews from Nespresso USA
Nespresso - VertuoPlus Deluxe by Breville - Titan
Average customer rating
4.5
(4,830 Reviews)
Rating breakdown 4,830 reviews
5 Stars
3,758
4 Stars
476
3 Stars
140
2 Stars
131
1 Star
325
86%of customers recommend this product.
(
2,977 out of
3,450)
Customer Reviews for Nespresso - VertuoPlus Deluxe by Breville - Titan
Customer Rating
1
No good
on July 24, 2024
Posted by: Vic
from Naples - Florida
Do not recommend this unit.
It’s just a constant battle to get it to work
It’s just a constant battle to get it to work
No, I would not recommend this to a friend.
Response from Nespresso USABy Katy R., July 25, 2024
Thank you for your review, Vic. We're certainly disappointed to hear this, and we hope you know that we're always here to help. All machines are covered by at least a one-year warranty. Please call us to speak with a machine expert for comprehensive troubleshooting. We are available 24 hours a day, 7 days a week, and we look forward to finding a satisfactory solution.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Leaking everywhere after 3 days of usage.
on December 3, 2021
Posted by: Chelsea
from LA
I was super excited to get my first Nespresso machine after hearing everyone rave about it. It worked fine for the first day then the next three days, I wake up to find my counter covered in water leaking from the machine. When i went to move the machine to clean up the mess, water was streaming out of the machine making an even bigger mess. Not to mention twice, the light on top of the machine kept blinking green and will not brew any coffee. It then took another 10 minutes fidgeting around before it would brew a cup. Honestly, for the price, I was hoping for better quality than this.
No, I would not recommend this to a friend.
Response from Nespresso USABy Lisa A, Customer Service, December 4, 2021
Thank you for your review, Chelsea. We certainly want your Nespresso experience to be special and exactly to your satisfaction. The VertuoPlus machine comes with a one-year warranty and a lifetime of troubleshooting support through Nespresso.
Please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
Please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
3
Five stars when it worked
on April 16, 2024
Posted by: EK88
from WV
I bought my machine about 1.5 years ago. It worked great, and I have cleaned and descaled regularly. For the past few months I have been disappointed by the coffee. It does not taste like it did before. Every pod I use tastes the same (burnt) and I am frustrated every time I drink it (which is daily). The only difference I can sense in the machine is a slightly increased loudness during brewing. I assume that it is not centrifuging properly and is therefore ruining the subtle coffee flavors. I loved the Veruto coffee before but certainly don't think this machine should be repurchased yearly in order to get the best experience. I think (hope) I got a dud because I have tried coffee from two other machines that look way older/more beat up than mine with coffee that tastes how mine used to. Planning on repurchasing because the Veruto is so convenient and I found the set up great for making lattes. I am just worried about having a similar experience again :(
Response from Nespresso USABy Allison, Customer Service, April 17, 2024
Thank you for your review. If you ever need assistance with a Nespresso machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Doesn’t work most of the time
on December 27, 2021
Posted by: Very disappointed custome
from Kansas
I’ve had this machine exactly a year. Within the first month I started having trouble with it not working properly. The machine locks up and will not open, put in a 7oz pod but brews 32oz! Sent it in for repair and the issue continues. They did not fix it. Called to ask for a replacement and keep getting told to continue sending it in. I didn’t purchase this just to keep sending it back in for repair! I obviously have a lemon but instead of anyone admitting it and just replacing like they should, it just sits on my counter top taking up space. Complete waste of money!!
No, I would not recommend this to a friend.
Response from Nespresso USABy Katie B. , Customer Service, December 29, 2021
Thank you for your review. We understand how important a reliable coffee experience is with your VertuoPlus machine. We recommend contacting our toll-free number, 800-562-1465, to discuss available repair or replacement options based on the status of your warranty. We are available 24 hours a day, 7 days a week for your convenience and look forward to speaking with you soon.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Don’t buy it!!
on December 8, 2024
Posted by: PassonthisMachine
from Hudson, Wisconsin
I’ve had this machine for a year now. The very first time using it out of the box it gave an error message that I had to troubleshoot. Since then it works on the first attempt maybe 1/10 times. It’s honestly made my morning coffee the most stressful part of my day. Wouldn’t recommend to my worst enemy.
No, I would not recommend this to a friend.
Response from Nespresso USABy Tara B, December 9, 2024
Thank you for your review. We are dismayed to learn that you were experiencing issues the moment you removed your Vertuo Next machine from the box. We offer a lifetime of troubleshooting via our toll-free number 800562-1465. Our Machine Experts would be delighted to assist you and provide you with the best resolution. Please do not hesitate to contact us. We trust we can provide a satisfactory outcome.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Don’t Expect it to Work Very Long
on February 16, 2025
Posted by: Coffeelover
This machine quit working within 6 months of buying it. My wife and I left our Keurig out beside it and only used it when we wanted a special cup of coffee because the pods you have to buy for it are so expensive. The coffee is fantastic but the machine is garbage. I wish I’d read all the reviews before purchasing. Do yourself a favor a buy a legit machine that does it all. You will save money in the long run.
No, I would not recommend this to a friend.
Response from Nespresso USABy Blake, Customer Service, February 18, 2025
Thank you for your review. We’re dismayed to learn that your Vertuo Next isn’t working and will be happy to assist. Please kindly be advised that your machine comes with a one-year warranty, and lifetime troubleshooting service. For replacement or repair assistance with your Vertuo Next, please do not hesitate to contact us through our toll-free number, 800-562-1465. We are confident that we'll be able to come to a satisfactory resolution.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Nespresso using iPhone tactics - RIP ALTO
on December 29, 2021
Posted by: shep
from Orange County, CA
Ive been a Nespresso user from the original days but it seems that Nespresso is employing iPhone like tactics to force you to buy a new machine (iPhone) every year or two to get the products you want. Alto Coffee pods (15oz) are discontinued. Pour over (18oz) pods are only compatible with the newest machine. So to drink a 15 oz coffee in the am I need to use 2 pods or buy a new machine.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service, December 31, 2021
Thank you for your review. We continuously innovate and create new coffee experiences. Each of our blends is specifically constructed, including expert bean selection, blending, roasting, and grinding, for the best interplay with the unique extraction parameters of the Vertuo machine. If you would still like to enjoy your morning blend at 14 ounces, you may continue to brew two capsules, or you may program your machine to brew one capsule at 14 ounces. Simply press the cup button and hold it until your blend has been brewed at 14 ounces. If you need assistance with your VertuoLine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Product looks great but does not operate properly.
on April 5, 2022
Posted by: John 123
from Clearwater, FL
This is my second Vertuo purchase. I have had one at home work flawlessly for about 2 years.
I just bought one for work and it only pours about half the time and the volumes poured are not correct.
Seems to be a mechanical issue.
Response from Nespresso USABy Lisa A, Customer Service, April 6, 2022
Thanks for your review, John. We’re dismayed to learn that your new VertuoLine machine wasn’t dispensing the correct amount of water through your capsules. We’re pleased to see were assisted by one of our machine experts, and your machine is back to its factory settings. We recommend following the first time use steps at least once a week to flush water through your machine, to rinse away any coffee granule buildup from the head of the machine. Should you need further assistance with your machine, we’re available 24 hours a day and 7 days a week, via our toll-free number 800-562-1465. Now you can enjoy your Nespresso coffee ritual in the office.
Written by a customer while visiting Nespresso USA